Customer Service Manager
Resume:
Sheena E Singh
Miami, FL **135
************@****.***
Professional Profile
Career Objective
A company position that will benefit for my education and Experience; I have a great attitude, am
a fast learner, honest and dependable.
Education and training as a Cosmetologist
Business Computer Skills Customer Service Skills Data Entry of Invoices / Posting of Customer
Payments / Inventory Receipts Quick books with Inventory organized and self motivated
A/R and A/P /Inventory and Payroll Windows, excel, word, Microsoft outlook, Email, Internet &
more Maintain customers & vendors files Data Entry of Invoices / Posting of Customer Payments
Inventory Receipts
Newsletters; Special Events; Speaking Engagements; Sponsorships ;Employee Relations;
Community Relations
Bilingual: English & Spanish (fluent in writing, reading and speaking both languages)
Criminal Justice in High School Three Years
Magnet Program in Music Chorus/voice/Piano
Lifeguard & swimming coach; School Girls Soccer Team; Water polo high school team
Second degree black belt taekwondo
Professional Experience
2012 2014 Hollywood Institute of Beauty Careers: Miami Beach, Florida
Beauty School Receptionist and Inventory
Responsible for answering the telephone, transferring calls, taking accurate messages, greeting
customers, cashiering, giving tours of the spa facility and scheduling appointments; also include
notifying staff members of any customer cancellations or the arrival of any unscheduled visitors,,
include light administrative and clerical duties, such as opening and distributing mail, filing, data
entry and the preparation of letters and documents. Meet and greet customers, providing a
positive and friendly attitude. Check in customers as they arrive for their scheduled appointments,
schedule new appointments and answer all calls that come into the spa. If a prospective client
calls and wants information about gift certificates, as a beauty receptionist and knowledge about
the different packages, their prices and what each service entails, and able to up sell different
products and services, clearly communicate to customers. As a Miscellaneous Duties I was
responsible for maintaining and managing inventory, such as nail polishes, shampoos and other
products, and all the new school students (uniforms, books, etc.)
2009 2012– Florida Education Institute, Miami, FL/Admissions Representative
I interviewed prospective students, reviewing applications, monitoring and maintaining
applications (Reports, documents).Admitting applicants to limited enrollment programs, as well as
assisting with registration and recruitment.
2008 2009 PROFESSIONAL Make Up Artist
Worked self employed doing make up for weddings, shows and all types of events.
2007 2008 Institute of Miami, FL 33144
Administrative Assistant in variety of responsible administrative and clerical/secretarial duties in
support of day to day clerical/office or work units series are assigned to lower and middle level
managers and receive general to limited supervision with a framework of standard policies and
procedures.
2005 2007 City of Hialeah Gardens, Hialeah Gardens, FL 33016
Lifeguard II
Under general supervision of the Pool Manager, provides customer service and life guard duties
at the City Performs as Manager on Duty when the Pool Manager and Lead guard are not on site.
Interacts with the public to assist in the safe and orderly conduct. Enjoyment of swimming area
activities; performs lifesaving and cardio pulmonary resuscitation techniques whenever needed;
participates in physical and rescue skills training; performs General maintenance tasks, including
bathhouse cleaning, stewardship projects as assigned. Assist in pool operations as scheduled.
Performs other related duties as required. Oversees and coordinates the activities of Lifeguards,
this includes, but is not limited to the following: Assist Pool Manager and Lead Lifeguard as
necessary in the daily operations of the pool, bathhouse, fitness center and grounds. Monitors the
situational needs to ensure adequate number of guards. This includes calling in extra guards,
determining number of guards “up”, or sending guards home, as necessary. Ensure that patrons
in the pool and the area are supervised in a manner that is most effective at reducing the risk for
accidents. This includes keeping the pool area clear of obstructions and minimizes / eliminates
hazardous Enforces all pool rules consistently, tactfully and promptly. Oversees pool’s operations
when the Summers and after school Work as a lifeguard in Hialeah Gardens Pool Training kids
how Waters Safety Instructors must be available for all in service trainings and the entire summer
2003 2005 City of Miami FL, 33133
Lifeguard I
Waters Safety Instructors must be available for all in service trainings and the entire summer
season. Work involves instructing, leading, demonstrating and organizing classes and
competitions in water safety, lifesaving procedures, swimming, and/or other similar programs.
Supervision was received from the Aquatic Program Planner and Manager of the Aquatic
Program. The exercise of independent judgment is expected within the limits of established
guidelines and assigned authority. An incumbent in this position organizes leads, demonstrates,
and instructs classes in water safety, lifesaving procedures, swimming, and/or other similar
programs at beginning or advanced levels to adults and/or children. Promotes water safety
events sponsored by the City of Miami. Assists the Aquatic Program Planner or designee in the
scheduling of Learn to Swim and water safety programs.
Education
2012 present: Beauty Schools of America Miami Beach Campus: Cosmetology
2004 2008: Miami Dade College: A.A. Business Administration and Political Science
2000 2004: Barbara Goleman Senior High School: Alumni
Contact this candidate