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Customer Service Manager

Location:
Miami, FL
Posted:
August 14, 2014

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Resume:

Sheena E Singh

**** ** * ** *** *

Miami, FL **135

786-***-****

acfdhe@r.postjobfree.com

Professional Profile

Career Objective

A company position that will benefit for my education and Experience; I have a great attitude, am

a fast learner, honest and dependable.

Education and training as a Cosmetologist

Business Computer Skills Customer Service Skills Data Entry of Invoices / Posting of Customer

Payments / Inventory Receipts Quick books with Inventory organized and self motivated

A/R and A/P /Inventory and Payroll Windows, excel, word, Microsoft outlook, Email, Internet &

more Maintain customers & vendors files Data Entry of Invoices / Posting of Customer Payments

Inventory Receipts

Newsletters; Special Events; Speaking Engagements; Sponsorships ;Employee Relations;

Community Relations

Bilingual: English & Spanish (fluent in writing, reading and speaking both languages)

Criminal Justice in High School Three Years

Magnet Program in Music Chorus/voice/Piano

Lifeguard & swimming coach; School Girls Soccer Team; Water polo high school team

Second degree black belt taekwondo

Professional Experience

2012 2014 Hollywood Institute of Beauty Careers: Miami Beach, Florida

Beauty School Receptionist and Inventory

Responsible for answering the telephone, transferring calls, taking accurate messages, greeting

customers, cashiering, giving tours of the spa facility and scheduling appointments; also include

notifying staff members of any customer cancellations or the arrival of any unscheduled visitors,,

include light administrative and clerical duties, such as opening and distributing mail, filing, data

entry and the preparation of letters and documents. Meet and greet customers, providing a

positive and friendly attitude. Check in customers as they arrive for their scheduled appointments,

schedule new appointments and answer all calls that come into the spa. If a prospective client

calls and wants information about gift certificates, as a beauty receptionist and knowledge about

the different packages, their prices and what each service entails, and able to up sell different

products and services, clearly communicate to customers. As a Miscellaneous Duties I was

responsible for maintaining and managing inventory, such as nail polishes, shampoos and other

products, and all the new school students (uniforms, books, etc.)

2009 2012– Florida Education Institute, Miami, FL/Admissions Representative

I interviewed prospective students, reviewing applications, monitoring and maintaining

applications (Reports, documents).Admitting applicants to limited enrollment programs, as well as

assisting with registration and recruitment.

2008 2009 PROFESSIONAL Make Up Artist

Worked self employed doing make up for weddings, shows and all types of events.

2007 2008 Institute of Miami, FL 33144

Administrative Assistant in variety of responsible administrative and clerical/secretarial duties in

support of day to day clerical/office or work units series are assigned to lower and middle level

managers and receive general to limited supervision with a framework of standard policies and

procedures.

2005 2007 City of Hialeah Gardens, Hialeah Gardens, FL 33016

Lifeguard II

Under general supervision of the Pool Manager, provides customer service and life guard duties

at the City Performs as Manager on Duty when the Pool Manager and Lead guard are not on site.

Interacts with the public to assist in the safe and orderly conduct. Enjoyment of swimming area

activities; performs lifesaving and cardio pulmonary resuscitation techniques whenever needed;

participates in physical and rescue skills training; performs General maintenance tasks, including

bathhouse cleaning, stewardship projects as assigned. Assist in pool operations as scheduled.

Performs other related duties as required. Oversees and coordinates the activities of Lifeguards,

this includes, but is not limited to the following: Assist Pool Manager and Lead Lifeguard as

necessary in the daily operations of the pool, bathhouse, fitness center and grounds. Monitors the

situational needs to ensure adequate number of guards. This includes calling in extra guards,

determining number of guards “up”, or sending guards home, as necessary. Ensure that patrons

in the pool and the area are supervised in a manner that is most effective at reducing the risk for

accidents. This includes keeping the pool area clear of obstructions and minimizes / eliminates

hazardous Enforces all pool rules consistently, tactfully and promptly. Oversees pool’s operations

when the Summers and after school Work as a lifeguard in Hialeah Gardens Pool Training kids

how Waters Safety Instructors must be available for all in service trainings and the entire summer

2003 2005 City of Miami FL, 33133

Lifeguard I

Waters Safety Instructors must be available for all in service trainings and the entire summer

season. Work involves instructing, leading, demonstrating and organizing classes and

competitions in water safety, lifesaving procedures, swimming, and/or other similar programs.

Supervision was received from the Aquatic Program Planner and Manager of the Aquatic

Program. The exercise of independent judgment is expected within the limits of established

guidelines and assigned authority. An incumbent in this position organizes leads, demonstrates,

and instructs classes in water safety, lifesaving procedures, swimming, and/or other similar

programs at beginning or advanced levels to adults and/or children. Promotes water safety

events sponsored by the City of Miami. Assists the Aquatic Program Planner or designee in the

scheduling of Learn to Swim and water safety programs.

Education

2012 present: Beauty Schools of America Miami Beach Campus: Cosmetology

2004 2008: Miami Dade College: A.A. Business Administration and Political Science

2000 2004: Barbara Goleman Senior High School: Alumni



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