Sales Management

TIANA NADEAU

** ***** ******** ** ****** Hill CT 06375 860-***-**** ******.******@*****.***

EXPERIENCE AND QUALIFICATIONS

Highly motivated and energetic professional with over eleven years of formal qualification and proven experience in

multi- functional fields of public relations, data analysis, and solution identification, implementation, and

optimization. Experience includes more than three years of supervisory responsibilities in retail sales, leveraging

interpersonal and organization skills to create a high performing organization. Throughout my career and the diverse

functions performed, I continually enhanced comprehensive communications skills utilizing various

telecommunication media and direct contact with staff, customers, vendors, and stakeholders; which maximized the

effectiveness and efficiency in my respective work functions, and the

associated business results. Coupled with ever-expanding breadth and depth business acumen and demonstrated

achievement,

my robust skill set, timeless constructive values, and strong work ethic all serve as the foundational basis for all past

and future roles, working collaboratively with peers and all stakeholders, to produce the greatest value for the

organization. I look forward to applying my talents and drive to supporting significant and sustained success for the

good of your Members and Customers.

Refined Skills and Personality Profile Strengths

Process Optimization Data / Problem Analysis Research / Analytics Communication

Microsoft Office Suite SharePoint Graphics Management Interpersonal

Customer Engagement Strategy Development Visionary Strategic Measures

Business Management Financial Management Marketing Critical Thinking

Adaptability Influence Work Focus Social Astuteness

Positive Energy Inter-dependence Emotional Competence Innovation / Creativity

SELECTED PROFESSIONAL ACCOMPLISHMENTS

• Analyzed and restructured of major business processes, reducing monthly billing cycle duration by

fourteen days, resulting in monthly savings of $1,539 [x% reduction may appear more significant]

• Designed and deployed new business process to increase communication and coordination effectiveness

between departments. Improved interoffice relationships, productivity, and client service quality and

fulfillment

• Re-engineered and implemented compliance management process, significantly reducing risks and

improved productivity by 418%: 936 franchises a year to 326 franchises a month

• Restructured data management system, simplifying users’ document lifecycle management and creating a

more

productive work environment

• Created highly effective and sensational product setups for maximum customer engagement; still utilized today

• Development and execution of comprehensive research survey tools and processes in extraordinarily

short time - frame, enabling secondary and tertiary assignments over and above original scope and

expectation

• Designed and exported qualitative research media in Microsoft Office suite, including unprecedented

tracking, reporting, and analytics for complex customer behavior and feedback

1

PROFESSIONAL EXPERIENCE

Strategic Marketing Consultant /

Teddy Bear Hollow Daycare, LLC and INCITE Wellness Center, June 2012-

Present

Responsibility for developing marketing strategies focused on broadening customer demographic utilizing various media

outlets, to achieve enterprise objectives. Specific tasks include creating website and Facebook business page as well as radio

media ads, company brochures, and on-going strategic marketing plans.

Enterprise Records Management Specialist

Manpower / Connecticut Municipal Electric Energy Cooperative, May 2013-Present

Leadership responsibility for designing, implementing, and the sustained management of, enterprise records management

business processes, tools, and staff ownership to achieve enterprise Objectives of Maximize Asset Value, Regulatory

Stewardship, and Organizational Leadership. Specific tasks include leading the finalization and initial implementation of the

enterprise records management policy and procedures, and on-going execution and compliance auditing.

Billing Processor and Insurance Specialist Twin Towers Trading Site Mgmt., March 2011-May 2013

Responsibility includes actively engaging clients and customers to ensure contractual compliance. Creating, facilitating and

initiating new processes to optimize office efficiency, improve morale and professional achievement. Specific

accomplishments include decreasing billing error and file duplication, decreasing processing time, decreasing maintenance

requirements, introducing a plan for database improvements.

Substitute Educator, Registrar, Vice-Principal Administrator New London Board of Education, September

2009- February 2010

Responsibility includes shaping awareness of future generations. Performing general administration duties amongst multiple

disruptions. Agile adaption to changing circumstances. Generating demographic and scholastic reports for Board of Education.

Barn Manager, Sales Manager Friesian Manor, Dunk and Bubble, May 2009- August 2009

Responsibility includes account management of patio, pool, and spa sales and repairs. Specific tasks include supervising and

scheduling of two store employees and one farmhand in various locations.

Note: January 2007 – May 2009: Full time stay at home mother for my newborn daughter; resumed professional career at

Friesian Manor, Dunk and Bubble

Sales Supervisor Odysea September 2006- January 2007

Responsibility includes managing and motivating staff to optimize performance, communications for high-end purchasing.

Specific tasks include creating highly effective product setups for maximum customer engagement, product and performance

monitoring.

EDUCATION

BA Business, Marketing Specialization University of Connecticut, May 2006

Associates: Accounting

Related coursework: Certificate of Professional Selling

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