Sales Customer Service

Stephenie Derrick

**** ************ ***** ****, ** 29745 / 940-***-**** / *******.*********@*****.***

Franchise Development / Franchise Operations / Education / Account Manager / Training /

Marketing / Community Services / Project Manager / Education

SUMMARY OF QUALIFICATIONS

A dedicated business professional with a successful record of sales, territory management, customer service, operations excellence, and

team building, with an emphasis on franchising procedures and law. Adept at business-to-business sales and negotiations, growing

territories and expanding opportunities within existing accounts, and building strong client relationships by assessing and meeting their

needs. Background includes brand management, introducing and training others on new products, tradeshows, event planning, and

marketing and promotions. Recognized for professionalism, a “can-do” attitude, and for a strong commitment to bringing value to a

company through initiative, product knowledge and teamwork. Key Strengths:

• Operations • Business Development • Account Management • Client Relations • Strategic Planning • Project Management

• Team Building • Personnel Management • Recruiting / Staffing • Training & Development • Curriculum Development

• Coaching / Mentoring • Budgeting Management • Cash Flow / QA Forecasting • Planning/Coordinating •Compliance

• Interpersonal Skills • Organizational Skills • Quality Control • Observation Skills • Self-Starter

PROFESSIONAL EXPERIENCE

Sylvan Learning Center – Director (Feb 2013 to Jan 2014)

Manage the day-to-day operations of a Sylvan Learning Center; From staff and operational oversight to business development;

Responsible for P&L controls; hiring and management of staff and curriculum delivery, as well as optimization of the sales process

and marketing activities. Audited center and student accounts. Served as a liaison between, parents, students and staff.

Mr. Payroll Corporation – Franchise Development Manager (2010-2012)

Developed and implemented a new sales process. Responsible for company growth through recruiting, interviewing and signing new

franchisees optimize country wide growth. Lead generation through industry directories, internet, periodicals, direct mail, cold calls,

tradeshows, industry contacts, and social media. Maintain current Mr. Payroll leases, contracts franchise agreements, closures and

transfers. Business plans and demographic reviews. Research and work to develop new revenue streams.

• Exceeded sales goals for 2011 by 30%

• Recognized for tradeshow production at NACS

Dippin’ Dots Incorporated - (2003-2009)

Regional Manager (2007-2009)

Oversaw territory, provided customer service, trained and coached staff and managed budget. Met sales quota through cold

calls, B2B sales, promotions, setting up accounts, and providing effective negotiation skills.

• Moved from field consultant to regional manager, and stepped up to the plate when franchise field consultants were asked to

become sales people by a new President. 1 of 4 out of 19 regional managers that reached or exceeded the target of

growing territory by 15%.

• Grew book of business 22% in 2007.

• Sold 33 new accounts in 2008.

Franchise Field Consultant / Trainer (2003-2007)

Directed employee training, introduced new products, trained staff, provided quality control, business analysis and expansion

counsel, operations guidelines, FDD compliance, and served as brand ambassador. Exceeded goals, handled tradeshows,

audited accounts, and acted as liaison.

• Grew Western Division 65% in 2006.

• Grew same store sales 45% in 2005.

• Opened and trained associates at 38 new locations in 2004.

Sentry Insurance Company – (1997-2002)

Director of Sales Executive Assistant (1999-2002)

Kept records, hired and trained associates, prepared for and organized successful meetings, made travel plans, managed

expense reports, met time sensitive deadlines, and ensured state licensing compliance. Provided mediation as needed and

gained supervisory experience.

• Exceeded operations expectations and won divisional award in 2002.

Sales Team Assistant (1997-1999)

Performed general office duties including written and oral communications. Trained others, planned events, tracked sales,

ordered and managed supplies, disbursed mail, and promoted team atmosphere.

• Promoted to Director of Sales Assistant in 1999.

• Awarded by Division as Best Assistant in 1998.

Windmill Private School – Kindergarten Teacher (1995-1997)

Curriculum development and execution, Administrative oversight, Manage student conduct and citizenship, Mediation and Meet

professional obligations.

EDUCATION

Southwest Texas State University – Master of Elementary Education 1991

Southwest Texas State University – Bachelor of Fine Arts in Theater 1988

Working towards my Certified Franchise Executive designation

Computer Skills: Word, Excel, PowerPoint, Outlook, Windows, Internet Explorer

REFERENCES

Sylvan Learning Center –

Lance Haith – Director 336-***-**** *******@*****.***

Jodi Malone – Director 704-***-**** ****@**************.***

Ashley Aust – Tutor 704-***-**** *******@********.**.***

TJ Sanders – Tutor 907-***-**** **.****@*****.***

Mr. Payroll Inc. –

Waynetta Little – Resource Specialist 817-***-****

JeriBeth Harris – Franchise Operations Mgr 615-***-**** **************@*****.***

Dippin’ Dots Inc. –

David Tade – Franchise Trainer 270-***-**** *******@*****.***

Elaine Coston – Franchisee 972-***-**** ************@*********.***

Sentry Insurance –

Stacia Merritt – Sales Team Assistant 940-***-**** **********@*****.***

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