Financial Analyst

Louis Zappa

*** ****** ****, **. *********, Florida 32086 ~ 904-***-**** ~ *****.*****@*****.***

Finance / Analyst

Solution oriented, multi-disciplined, management accountant with experience managing and impacting

outcomes through coordination of people, resources and processes. Confident communicator with

extensive track record of optimizing results.

CORE COMPETENCIES

Full P & L Responsibility ~ Team Building & Leadership ~ Analytical ~ Troubleshooting

Human Resources ~ Process Improvement ~ High Growth / Start-up / Turnaround

• Change Agent, leads development, communication and implementation of strategy, systems and

behavioral change thereby constantly achieving higher levels of performance.

• Focus on stabilizing situations quickly followed by innovating areas most likely to show largest

gain. Analysis combined with a balance of persistence and adaptability creates the ability to

consistently perform as well as respond to unique and unpredictable situations.

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CAREER OVERVIEW

The Garden Wholesale, Inc., General Manager (2010 – 2014) Jacksonville, Florida

Hands on integration and transition of distribution center, more than doubling bottom line results within

18 months, by reorganizing systems and establishing values, expectations, communications and team

approach focused on Customer Service.

• Improved data quality and decision-making processes by revising accounting & non-accounting

systems to provide clearer, faster and more accurate information.

• Implemented budgeting process including cost analysis and establishing pricing objectives.

• Documented systems to improve communications, effectiveness, reduce costs, pricing,

transportation, analysis and streamline planning.

• Materially, reduced overhead by negotiating financing and business insurance coverage.

• Reduced Customer Turnover by implementing Customer Satisfaction System to identify and resolve

customer issues involving procurement through order fulfillment.

• Increased Sales by developing forecasting, training and communication driven expectations

along with support systems and processes.

IPA and Watermark Management, Business Consultant (2003 - 2010) Buffalo Grove, IL

Improved cash flow, profitability and goal achievement by evaluating and implementing alternative

approaches to core business functions for clients.

• Established purpose driven plans/goals/budgets and developed systems that impact results.

• Analyzed tax and accounting records to locate issues and opportunities.

• Focused on process (operational) and profit improvement utilizing holistic approach.

• As an interim director, improved cost controls and operational delivery processes, reducing

costs by over 50% and increasing revenue by over 20% resulting in turning a losing

healthcare operation to profitability in less than 3 months.

Beach Marine, General Manager (2003-2004) Jacksonville Beach, Florida

Oversaw operations, people and financial activities of the largest marina in Northeast Florida.

• Streamlined and revised business management and tenant controls.

• Developed and implemented detailed goal setting and budget/projection process.

• Executed improved decision making and profit enhancement strategies.

Louis Zappa Page 2 of 2

320 Linden Road, St. Augustine, Florida 32086 ~ 904-***-**** ~ *****.*****@*****.***

Conch House Marina Resort, General Manager (1997-2002) St. Augustine, Florida

Directed operations for family owned resort including restaurant, marina, motel and retail operations.

• Designed and implemented management accounting, reporting and budget systems.

• Direct responsibility for P & L and administrative functions, 165 employees.

• Established ongoing financial, human resource & operational system analysis including

continuous program to improve profit margins, sales and cash flow.

ServiceMaster Rehabilitation, President (1990-1997) St. Augustine, Florida

Served as chief operating officer for high growth start-up health care firm. Primary financial and

operational responsibility for $40 MM budget with over 500 employees in 45 locations.

• Facilitated the strategic planning process including decisions on people, customers, budget,

technology and operations.

• As acting CFO revised business plan to improve profitability and validate accounting and

productivity information, directly resulting in taking the business from an operating loss to

exceeding budgeted profit by 250%.

• Led team in the development of mission statement, strategic plans and related business

operating plans and budgets. Resulting in 1300% growth in two years.

• Also served as CFO, Chief Administrative Officer and V.P. Human Resources for predecessor

organization (Horizons Rehabilitation). Responsible for project planning and implementation,

including corporate relations, financial analysis, client relations, training, development and

overall corporate administration.

Educational Credentials:

University of Louisville – Juris Doctorate Louisville, Kentucky

Wayne State University – B.S. in Business Administration (Finance) Detroit, Michigan

Professional Affiliations:

Licensed Florida Health and Life Agent

Member of SHRM

St. Augustine Bible Institute and College – Past Director

Marine Industry Association of Northeast Florida (Past President)

Instructor – St. Johns County Schools, Community Education

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