Administrative Assistant Customer Service
Resume:
*************@*****.***
http://virtualparlor.wix.com/savinacavallo
EXECUTIVE ADMINISTRATIVE ASSISTANT / OFFICE COORDINATOR
Work Experience
CRUCELL Vaccines Inc. a J&J COMPANY, Miami Lakes, Florida
Former Crucell Vaccines Inc., dba Berna Products a global biopharmaceutical
company
Executive Assistant/Office Coordinator
Assist Finance, Sales and Contracts Directors as needed;
Customer Service: respond to product-related medical question calls
received from consumers and HCPs; process calls and/or written reports of
adverse events and product complaints; submit VAERS form for every adverse
event report received on a timely basis; create and maintain files,
including source documents, reconciliation logs, follow-up letters;
Administration: Update and remit monthly HR report to Netherlands
headquarters; report hourly timesheets for part-time workers on a weekly;
provide assistance and direction to employee inquiries; manage general
office organization; make purchasing decisions ; maintain records of
storage files; process vaccine purchase orders; process printing orders of
educational and sales material orders; coordinate on and off-site
meetings;compose and edit correspondence; troubleshoot technical issues.
2006-2010
STIEFEL, A GSK COMPANY, Coral Gables, Florida,
Former Stiefel Laboratories, world's largest privately held pharmaceutical
company, specializing in dermatology. GlaxoSmithKline (GSK) bought Stiefel
Laboratories, in July of 2009 for $3.6B.
Executive Administrative Assistant
Supported Sr. VP/CFO, VP of Finance Supply Chain, VP of Finance Internal
Audit with heavy calendar
management, coordinating global webex and conference calls;
prepared expense reports using Concur
software; assisted in editing PowerPoint presentations;
Attended meetings/conference calls, took meeting minutes;
Coordinated division meetings and events;
Arranged all aspects of domestic and international travel for Finance
Division, including flight/hotel/ground transportation reservations and
international visas;
Successfully created and presented an off-site talk to all of Finance staff
on the theme of team spirit;
Supported Financial Analyst with routine tasks and special projects: bank
statement files; reconciled monthly statements against spreadsheet;
prepared complex and highly confidential documents related to the Employee
Stock Bonus Plan (time-sensitive material);
Made purchasing decisions; printed, bound and distributed sets of
confidential documents.
2005-2006
Crestone Group Baking Companies, Dallas, TX
A company in the manufacturing industry formed in 1998 with headquarters
based in Carlsbad, CA.
Administrative Coordinator
Conducted weekly New Hire orientation program;
Served as English/Spanish translator between supervisors and workers;
Created and processed purchase orders, reconciling with supporting
documents and maintaining updated electronic and hard copy files;
Coordinated and followed through on shipments of raw materials to plant;
Relationship with suppliers to confirm and clarify details of orders;
Assisted HR Division with all Workers' Comp claims;
Reviewed workers' weekly attendance sheets verifying accuracy of required
data, fed data
Into electronic file for payroll purposes;
Prepared and scheduled courier shipments.
2004-2005
EngenderHealth, New York, NY
EngenderHealth is a 501 nonprofit organization based in New York City,
active in women's health and sexual and reproductive health in dozens of
countries around the world
Administrative Assistant/HR Coord. for Latin America
Supported Director of Human Resources and Director of Operations with
general administrative tasks;
Coordinated global phone and face to face interviews for HR Director;
Handled highly confidential employee files;
Actively participated in HR global brainstorming meetings to create new and
improved HR processes;
Coordinated company events;
Was promoted to Assistant & HR Coordinator of Latin America after 4 months
in the position;
Trained and supported Latin American staff (Honduras and Bolivia regional
offices) on HR labor law issues.
2002-2003
Nestl Dominicana, S. A., Santo Domingo, RD
World's largest food and beverage company present in more than 80 countries
Executive Administrative Assistant
Supported Technical Regional Manager and 4 other Division executives with
all details of international
travel arrangements, including visas;
Translated English/Spanish documents and correspondence for the company;
Managed all technical files;
Prepared and submitted expense reports;
Prepared correspondence and emails related to the division;
Coordinated all details of international conferences.
Computer Skills
Excel, WORD, PowerPoint
Concur (knowledgeable)
Internet (advanced user)
Outlook (knowledgeable)
Education & Training
2001
Human Resources Certification, Univ. de la Tercera Edad, Santo Domingo, D.
R.
6 month course
2009
English as a Second Language Teacher, Barry University, Miami, FL
certification (60 hours)
2010
Accredited Life Coach, YOU University, on line training program
certification (10-month program)
2014
Continued job-related training provided by employer:
Compliance: Anti-corruption certification; Pharmacovigilance; Good
Manufacturing/
Distribution practices
Other Interests
--Life Coaching: http://savina-cavallo.blogspot.com/
--Volunteering: youth mentor, women's counselor
--Reading: self-development, professional growth
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