Customer Service Sales

B. Tiyosha Barney

**** *. **** ***** ***

Chicago, IL 60653

Phone: 773-***-**** • Email: ********@*****.***

Delivering Sustained Growth & Market Leadership

Results-Driven professional committed to a challenging and rewarding position. A proven leader and team builder

combining analytical and multitasking strategies with operations excellence. A teacher of innovation, leader in execution,

top financial performer.

PROVEN COMPETENCIES

• Sales & Marketing • Customer Service & Satisfaction

• Training & Mentorship • Team Building & Leadership

• Strategic Planning & Execution • Operations Management

• MS Office (Word, Excel, Access, Outlook) • GLP Compliant

PROFESSIONAL EXPERIENCE

26.2 Realty, Inc.-Chicago, IL 2005-2008, 2012-current

Public Relations

Builds awareness and interest, and serve as well as managed the flow of information to the public.

Manage Operations

• Creation of all art, design, graphics, and visual communication for the company. Interface

with and leadership to all internal customers (other departments). Oversee third parties

(support system for graphics, printing, and production)

• Execute outbound calling and prospecting to generate appointments and accounts. Research

and identify potential customers; solicit new accounts. Run daily appointments from 26.2

Realty, Inc. to acquire business

• Manage paperwork, applications, and accounts. Maintain communication by

troubleshooting, reporting, and tracking problems

Entrepreneurial Oriented

• Self starting and resourceful; turns problems into opportunities. Seeks new assignments and additional

duties

TCF Bank-Dyer, IN 2009-2011

Shift Supervisor

Supports all branch operations and responds to the needs of customers while demonstrating a leadership role in

daily branch operations.

Mentoring/Leadership

• Acts as a mentor and leader to the Customer Service Representatives within the branch. Assists Branch

Manager in ensuring that CSR’s are proficient in all branch operations.

Sales and Customer Service

• Platinum Club Award Receiver

• Provides customer service to existing customers and prospects. Foster and maintains the sales culture.

Supports the branch team in capturing and cultivating customer loyalty and reinforcing a value added

proposition to customers. Performs site visits as needed.

Financial Performance/Maintain & Develop Accounts

• Increase monthly active customers by calling existing customers to generate repeat sales and

encouraging referrals.

• Leads branch activities to establish, improve and enhance customer service through monthly and daily

customer site visits in field.

Jewel-Osco-Homewood, IL 2007-2008

Pharmacy Technician

Assists licensed pharmacists in dispensing prescription medication to customers

Customer Service & Satisfaction

• Collect prescription information from customers or health professionals

• Package and label prescriptions

• Accept payment for prescriptions, process insurance claims

• Perform routine pharmacy tasks, such as answering phone calls from customers

EDUCATION

Master of Science in Biotechnology

Rush University, Chicago, IL - 2013

Bachelor of Arts in Psychology

Chicago State University, Chicago, IL - 2010

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