Customer Service Administrative Assistant

PATRICE SYLVIA. ROLLE

*** **** ***** **** *** ***

Miami, Florida 33179

Cell: 786-***-**** (primary)

Cell: 786-***-****

August 14, 2014

Attn: Director of Human Resources

Position: Administrative Assistant / Customer Service

Dear hiring manager or recruiter, leading to an Administrative

Assistant/Customer Service position,

I am interested in the Administrative Assistant/Customer Service

position, which is advertised on careerbuilder.com. Given my

administrative experience and excellent capabilities, your consideration

for this position would be greatly appreciated. Based on your job

requirements my skills and willingness to learn is an ideal match for this

position. I have enclosed a copy of my resume for your review.

As an administrative secretary for Miami Dade County Department of

Human Services I have served in the capacity of administrative assistant

and receptionist on numerous occasions, during my regular duties and while

providing cover for the front desk. Performing as an administrative

secretary gave me an opportunity to advance my clerical and customer

service skills to affect the clerical duties that I was charged with

fulfilling. Having a professional interaction with fellow colleagues and

clients in this manner allowed me a greater understanding of how to use my

skills to assist them with their duties.

When we have the opportunity to meet, I'll elaborate more on my work

experience--which seems to compliment your needs--and supply you with

strong references. I'm looking forward to discussing the position with

you. Again, thank you for your consideration.

Sincerely,

Patrice S. Rolle

Applicant

Note: Ready and willing to relocate.

Patrice Rolle Objective - Administrative Assistant / Customer Service

645 Ives Dairy

Road Apt 118

Miami, Florida

33179

Cell: 786-***-****

*******@*******.**

m

Real Estate Sales Associate

10/2012 - Present

Keyes Real Estate Company (Hollywood Branch)

Hollywood, Florida

Responsibilities include maintaining and continued

development of a database of residential property owners

that generates a qualified and sustainable number of

referrals and leads to produce income for the Sales

Associate, Team and Company. Complete transaction forms

including but not limited to letters of intent (LOI's),

lease abstracts, commission agreements, buyer

representation agreements, co-broker agreements, referral

agreements, listing agreements and other related real

estate documents. Prospect for and negotiate exclusive

listing agreements with property owners, landlords, and

other brokers (co-broker agreements) as directed by the

District Sales Manager for the Hollywood office. Interface

with clients and prospects to successfully define the

parameters, transaction terms, and limitations surrounding

a possible sale, listing and related agreements.

Participate in contract negotiation and due diligence

efforts in residential real estate sales transactions.

Provide existing and prospective clients with current

industry and market specific information as it relates to

their investments. Assist in the marketing of each

assigned residential property and ensure accurate and

timely updates are made to all collateral, websites, and

marketing venues as necessary.

Bookstore Clerk

08/2009 - 06/2013

Broward College Bookstore (South Campus)

Pembroke Pines, Florida

Responsible for cash handling operations and helping

students with purchases assigned books for his or hers

individual courses. Assists in the order suggestion,

shipping/receiving/transfer of merchandise from one site to

another, and ensures that recommended merchandise is

properly displayed. Assists high school students with the

purchase of books for the dual enrollment process and

performs related work as directed.

Administrative Secretary (In C/O A1A Employment Agency)

3/2007 -11/2007

Miami Dade County Department of Human Services

Personnel/Administrative Services Division

Miami, Florida

Administrative support to Senior Human Resources Manager.

Support involving the daily functions of the personnel

department. Prepares documents, correspondences and

meeting agendas as required for the department. Conducts

background investigations of potential employees. Maintains

confidential files, calendar and appointment schedules,

receives and screens telephone calls for the Senior Human

Resources Manager. Receives and distributes incoming mail

to division designees, performs secretarial and clerical

duties as required.

Information Technology Manager

3/2005 - 8/2006

Super Saver Discount

Nassau, Bahamas

Monitor, install and maintain company software, POS

terminal & Inventory. Communicate with customers,

suppliers, sales associates, and warehouse personnel in

reference to purchase orders and receiving items. Provide

technical support which includes investigating security

breaches, retrieving lost data, preparing reports &

correspondence, shipping, receiving and processing purchase

orders. Assigning swipe cards, preparing last cost and

retail price list, for price control reports, ensuring all

shipping and receiving paper work, and inventory reports

are available for head office monthly. Restoring and

maintaining network connections for five stores using a

software program Catapult version 4.0. Coordinate,

schedule & train staff to become proficient in the

utilization of the program.

Computer Teacher

07/2003 - 08/2003 & 7/2004 - 8/2004

Karinya's Spanish & Computer School

Nassau, Bahamas

Provide basic computer instruction to elementary school

students. My responsibilities were to help the students

learn the basic concepts of computer literacy. I used

computer props and manipulatives to help students

understand what they were taught. In addition I encouraged

team work among my students by developing group activities

that would allow the students to collaborate with each

other while working together on various computer

assignments.

Administrative Assistant

10/2001 - 7/2002

Northeast Raleigh Charter Academy

Raleigh, NC

Administrative Support to Principal of Charter School,

Assistant involved with Schools Budgeting Decisions,

Typing, Filing, Receptionist, SIMS Program Experience,

Information Technology Assistant, Preparation &

Distribution of Reports, Enroll and Withdraw Students,

Credit and Debit of School Funds. Ensuring the cleanliness

and proper up keep of the school property in accordance

with government standards. Acting principal when principal

was unavailable.

Customer Service Representative

8/2000 - 10/2001

Garment Corporation of America

Miami Beach, Florida

Customer Service in a call center environment using AS400,

processing telephone, fax and online orders for industrial

uniforms, data Entry, filing, processing garment orders via

an inbound, outbound call service and internet orders,

placing outbound calls to customers in a telemarketing

setting, processing returns, credits & debits of customer

accounts, preparing reports and strategies for handling

customer complaints, creating pricing proposal, mailings,

minor Help Desk Support.

Education

06/1990 Saint John's College, Nassau, Bahamas

High School Diploma, 2 GCE's, 1 Pitman & 6 BJC's

12/1992 Florida Computer & Business School, Miami, Florida

Specialized Associates Degree in Business Computer

Programming

05/2009 Broward County Community College, Pembroke Pines,

Florida

Substitute Teacher Training Certificate - Security

Clearance

04/2010 University of Phoenix

Bachelors of Science Degree in Management

10/2012 Department of Business & Professional Regulation

Real Estate Sales Associate License

Contact this candidate