Customer Service Quality Assurance

*** ********* **.

Abilene, TX *****

623-***-****

*******.*************@*****.***

Annette Williams

Seeking position as an Administrative Assistant/Manager.

OBJECTIVE

** ***** ** ****nsive management, leadership skills, and experienced in multiple data entry

SUMMERY OF

systems and administration. High attention to detail and accuracy. Capable of managing

QULIFICA

multiple tasks, problem solving, and working under pressure.

TIONS

AND

SKILLS

UNITED STATES AIR FORCE

EXPERIENCE

July 1997-Present

Provide administrative support to multiple sections within the Air Force. Answer telephones and

promptly and courteously assist employees throughout the organization. Maintain calendars,

coordinating extensive appointments, meetings and handled all official office correspondence

and documents.

• Manages work centers, establishes work methods and performance standards, develops

operating and administrative procedures

• Develops cost center resource requirement estimates, compiles operating costs and

maintains expense records, prepares and defends budget

• Conducts self-inspections, coordinates manning requirements with manpower

personnel

• Negotiates support agreements, advises management on availability of supplies,

limitations and requirements for personnel

• Reviews, interperates, and validates records, directives and documents

• Performs as quality assurance evaluator

• Supervised and evaluated weekly, monthly, and quarterly reports

• Highly motivated, well organized, and adapt at improving and streamlining processes

and procedures

• Performed administrative duties; section credit card holder, purchased all supplies and

equipment, managed daily reports and timesheets, and conducted inventory

• Competent at scheduling and tracking appointments

• Computer skills; MS: Outlook, Excel, Word, Power Point; printers, copiers; data entry

• Experience with maintaining office budget

• Maintained office library, including cataloging, distribution, and record keeping

• Assured office is neat, and stocked with necessary tools for functionality

• Received numerous Quality Assurance awards for attention to detail

• Trained on multiple vehicles (Bus, Forklift, Tractor-Trailer combinations, and Rollback

Wrecker).

• Competent trainer on all vehicles trained on as well as all other required aspects of

career field.

COMMUNITY COLLEGE OF THE AIR FORCE

EDUCATION

• 52 credit hours completed towards Associates Degree in Transportation Management

• 53 additional credit hours completed in Supervision, Business, and Job related studies

LEADERSHIP SCHOOLS

• Leadership/management: Roles and responsibility of personnel; theories, techniques,

and practical application of leadership/followership, supervision, management, stress

management, problem solving, concept of human behavior, standards of discipline,

effective counseling techniques, evaluations of personnel, and current social situations

• Managerial communication: principles of oral/written communications,

theories/concepts of communications, factors influencing communication process,

speaking techniques including oral presentations

•

COMMUNICAT Outstanding customer service skills

ION

• Excellent interpersonal skills, phone manners, and office etiquette

•

LEADERSHIP Key member of various advisory councils, organized multiple programs to better

section cohesiveness

• Organized fundraisers and recruited walkers for annual Walk Now for Autism and

American Heart Association awareness walks

• Attended several diverse training courses for varying degrees of leadership

REFERENCES WILL BE PROVIDED UPON REQUEST

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