Operations Manager Health

sean q. mackey

**** ***** ***** ********* *** Arlington, TX 76006 501-***-****

*********@*****.***

Employment History

Business Operations Manager/Staff Accountant August 2007 - Present

George S. Mackey, CPA / The Tax Center, Inc.

Conway, AR

Specializing in individual and business tax return preparation

Various consulting services including management advisory services, bookkeeping,

and personnel management

3 office locations serving over 5,000 tax clients and 50 small to medium size

business clients on a monthly basis

Designing and preparing spreadsheets for the use of tracking employee

productivity and cash flow trends

Assigning tasks to staff and managing their workload and output

Bookkeeping and moderate tax preparation

Monitoring project progress by tracking activity, resolving issues, and

recommending actions

Creating operational procedures and reviewing existing procedures

Recruiting and training professional staff

Answering client queries via phone, email and in general correspondence

Reviewing and approving all supply requisition

Serving as a liaison with other agencies, organizations and groups

Improving systems by studying current practices and designing modifications

Organizing yearly tax season marketing campaign

In-Person Assistant (Affordable Health Care December 2013 - January 2014

Act)

In Affordable Housing

Little Rock, AR

Became a licensed insurer to assist existing clients with Affordable Care Act

compliance

Educating consumers on basic health coverage concepts and the Marketplace

eligibility and enrollment process

Creating workshops, seminars, and marketing campaigns for the purpose of

education

Preparing, completing, and updating health coverage applications

Reviewing eligibility determinations for enrollment in health coverage and

enrolling consumers in health coverage

Renewing health coverage for consumers

Completing exemptions or appeal requests

Personal Injury Consultant November 2011 - January 2013

Danny R Williams Attorney at Law

Little Rock, AR

Communicating with insurance companies to establish claims and maintain contact

during litigation

Communicating with doctors' offices to maintain records of patient status from

start to end of treatment

Acquiring police reports, medical records and other supporting evidence

Recruiting clients using electronic report systems

Maintaining documentation for attorney use

Forming and maintaining relationships with doctors, clients, and client scouts.

education

Master of Business Administration, August 2011

University of Central Arkansas, Conway, Arkansas

Bachelor of Business Administration, May 2009

University of Central Arkansas, Conway, Arkansas

Skills

Effective verbal, listening, and communication skills

Computer skills including but not limited to Microsoft Office (Excel, Access,

PowerPoint, Word) and QuickBooks at a highly proficient level

Very effective organizational skills

High level of accuracy in preparing, entering, and maintaining information

Knowledge of human resource management and supervision

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