Customer Service Sales
Resume:
Abbra Reed
Elgin, IL *****
*********@*****.***
OBJECTIVE
I am seeking a position offering the opportunity to utilize my
professional customer service expertise, office experience,
extraordinary sales background and ability to multi-task. As well
interact on a professional manner with customers and consumers.
SUMMARY OF QUALIFICATIONS
. 7+ years of Customer Service experience
. 7+ years of Office Management
. 5+ years in sales and upgrades
. Ability to juggle multiple priorities with accuracy and attention to
detail
. Strong work ethic, willing to do what it takes to get the job done
right and on time
. Dependable worker with a spotless attendance and punctuality record
. Able to analyze data and transform it into useful information
. Communicate with customers to build trust and confidence to ensure
repeat business and referrals
PROFESSIONAL EXPERIENCE
June2013-June2014 Apple Inc
. Answer phones for customers in a professional manner
that represents Apple
. Complete identity verification on customer
. Sell insurance plans, one time coverage, or provide
article for free by emailing to customer prior to
performing technical support
. Follow guidelines and call flow in your own words
. Help customer troubleshoot their device over the phone
Sep 2007- 2014 Maricopa County Clerk of Court
Information Spec.
. Assist the public obtaining information from the offices
of Treasurer, Assessor, Recorder/Elections, and Clerk of
Superior Court
. Inquire detailed research or specialized information an
directed to the correct person or agency in a single
transfer
. Help people get started on new cases filed thru Superior
Court
July 2006-January 2007 AIG
Group Manager
. Prepare and review operational reports and schedules to
ensure accuracy and efficiency.
. Set goals and deadlines for the company.
. Analyze internal processes and recommend and implement
procedural or policy changes to improve operations, such
as supply changes or the disposal of records.Spoke with
attorneys, adjusters, and other insurance companies
. Plan, administer and control budgets for contracts,
equipment and supplies.
January 2006-July 2006 Charles Schwab (thru Adecco)
Account Rep.
. Spoke with customers regarding investment plan
. Input detailed data of investment policies
. Noted account when speaking with customers
. Left detailed messages for financial planners
. Mailed and faxed requested info from policy holders
March 2004-Dec. 2005 Wells Fargo Bank
Teller
. Open/Close accounts
. Handle daily money transactions
. Open/Close Vault, ATM, safe box
. Provided exceptional customer service
. Met daily and quarterly sales quotas
EDUCATION
Aug. 2005-2009 University of Phoenix
Bachelor of Political Science
Aug. 2001- May 2005 Peoria High School
General Studies
Diploma
References
For
Abbra Reed
Cindy Reed
9827 W. Butler Dr
Peoria, AZ 85345
Angelo Harrison
5932 W. Greenway Rd.
Glendale Az 85032
******************@*****.***
Sarah Percival
3269 E Crimson Rd
Mesa AZ 85210
***************@*******.***
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