Customer Service High School

Greg McBee

*********@*****.***

321-***-****

Experience

****-****

American Police Shooting Center Titusville, FL

Firearms Instructor (part time)

• NRA certified instructor for pistol, rifle, shotgun, range safety officer

• Range safety officer for daily range activities and matches

• GLOCK certified armorer

• Instructed new shooters on basic firearms procedures

• Gave personal instruction on firearms training

• Instructed youth .22 league shooters

• Instructed ladies only league

• Helped new shooters pick appropriate rental firearms

• Sold firearms and related items in pro shop

• Verified photo identification for range and firearm rentals

2003-2012

Greenway Ford Orlando, FL

Parts Manager

• Managed 1.5 million dollar inventory with less than 1% obsolescence

• Averaged 10 million dollars a year in sales

• Maintained an off the shelf fill rate of 95% or better

• Performed a monthly inventory reconciliation within .5% of inventory value

• Managed paint and materials grossing 45%

• Maintained special order value less than 1% of inventory value

• Procured stock from multiple vendors to meet sales demands

• Developed scanning and tracking procedure for warranty return parts

• Held regular meetings with Ford Motor Company representatives

• Managed delivery of parts through fleet of trucks

• Monitored all purchase orders and payables

• Monitored inventory for theft and manipulation

• Responsible for organization and cleanliness of warehouse

• Developed employee careers

• Scheduled and trained warehouse personnel to perform proper techniques

• Implemented and managed customer service programs

• Good working knowledge of Microsoft Excel and Outlook

2000-2003 Greenway Ford Orlando, FL

Parts Clerk

• Sold 33% of all wholesale parts to local shops

• Filled orders on demand for body shop

• Filled orders for warranty and customer pay repairs

1998-2000 Kelly Ford Melbourne, FL

Parts Clerk

• Ordered parts for all customers based on demand

• Found obsolete parts for hard to find applications

• Tracked special orders for units down

• Stocked parts by location

• Operated fork lift and pallet jacks as necessary

1991-1998 AutoZone Cocoa, FL

Parts sales manager

• Managed approximately 12 people

• Located rare parts for customers

• Built wholesale program from $ 0 to $ 20,000 a week

• Ordered stock for store based on demand

• Resolved customer issues

• Received and signed for truckload orders

1990-1991

Parts Clerk

• Ordered parts for all customers based on need

• Stocked parts from weekly delivery

Education

2009 Orlando, FL

• Master Certified Parts Manager

1990

Merritt Island High School Merritt Island, FL

• High School graduate

2012

University of Central Florida Orlando, FL

• Small Business Development SBDC certificate

Interests

• NRA shooting sports

• Hunting

• Diving

• Fishing

• Music

• NSSF retail member

References available upon request

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