Customer Service Sales
Resume:
F ernando L. Griffith
E mail: f **********@*****.***
Phone: 305-***-****
Seeking management t rack positions or similar opportunities for professional and personal
g rowth. In ternational experience in North and South America. Native English and Spanish,
conversational French. Excellent people skills, detail oriented, team player and positive
p rofessional attitude. Degree in Hospitality and Tourism Management. Several years of
experience in customer service, sales and security.
Experience
Back Care Product Consultant / Key Holder
Relax The Back (Elite Retail) Aventura, FL
1-2013 – 06-2013
. Selling of back care related products
. Shipping/Receiving & Inventory experience
. Medical product knowledge & assembly
. I dentifying customer back pain conditions and providing solutions
Sales Associate
Restoration Hardware Aventura, FL
10-2012 – 01-2013
. Selling of contemporary home furni ture and décor
. Opening and closing potential quotes for clients
. P roviding exemplary customer service to all clients and members
. Accepting credit card or cash payments and refunds on P.O.S
N ight Audit Supervisor
JW Ma r riott Marquis M iami, FL
05-2012 – 09-2012
. Monitoring of hotel occupancy, average nightly rate and reporting of No Show
revenues
. Balancing of daily audit and cash paying customers
. B locking of rooms for groups in advance, completion of Daily Shift Check list and log
. Completion of Express C/O daily and wake-up calls completed to guest specifications
. A pproving of special requests, VIP'S and Guest requirements
F ront Desk Supervisor / Night Auditor
Howard Johnson Dezerland M iami Beach, FL
01-2011- 04-2012
. Assist in hi ring, t raining, and on-going supervision of the Front Desk staff.
. P rovide guests with outstanding guest service, efficient and effective registration and
b illing services in a professional, friendly manner
. Review of staff shift work and cash handling for errors, maintain accurate records
. Assume Manager On Duty responsibili ties when assigned
F ront Desk Supervisor / Concierge
Daddy O Hotel Surfside, FL
. Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-
day operations of the Front Desk including Switchboard.
. P rovide excellent customer service per the standards of the hotel, and assist in
situations to ensure customer satisfaction.
. P repare reports, handle special projects and assignments as required.
. M ake dining and other reservations for patrons, and obtain t ickets for events.
. P rovide information about local features such as shopping, dining, nightlife, and
recreational destinations.
. M ake t ravel arrangements for sightseeing and other tours
US Security Escort
US Embassy Montevideo Montevideo, Uruguay
01/2003 – 12/2005
. Patrolled assigned spots on foot, checking for fi res, vandalism, suspicious action or
folks or safety/fire hazards.
. Checked doors and home windows of properties to ensure they’re t ightly shut and
locked; notes in published log any unlocked doors/windows; submits information to
supervisor.
. Escorted people/property to wished-for destination when monies, documents or
p rotection of assets or people certainly are a concern.
. Responded to alarms and dispatched phone calls; decides what steps to take based on
situation, points regarded and posture restrictions.
. U nlocked buildings/doors r ight after examining identification and compliance with
college procedures.
Passport/Visa Clerk
D epartment of State Montevideo, Uruguay
6-2004 – 8-2004
. U.S. passports, determined the validity of documentation p rovided
. Review visa applications to ensure they are complete, verify data, manage passport
delivery, and assist with fraudulent visa applications
. General office assistant in an embassy, answering phones, receiving and filing
faxes, and sorting and delivering incoming and outgoing mail
. Held secret security clearance as job requirement
S kills
. M icrosoft Office software (Word,Excel,PowerPoint,Outlook)
. E xperience in Opera & Room Master hotel systems.
. E xperience with QuickBooks.
E ducation
H illsborough Community College
A.S Radiology. Graduation, 2017
M iami Dade College
A.S Hospitality & Tourism Management, 2012
L ondon Central H igh School (DoDDS Schools Europe)
H igh School Diploma 2003
J.R.O.T.C Certificate of Completion (2000/2003)
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