Robert Hatfield, MBA
**** ********** ***** ***** ****** Park, FL 32065 904-***-****
*.************@*******.***
Executive Summary
FINANCIAL OVERSIGHT & REPORTING PROJECT MANAGEMENT STRATEGIC VISIONING
PROCESS IMPROVEMENTS
QUALITY ASSURANCE REGULATORY COMPLIANCE RELATIONSHIP BUILDING
COMMUNICATIONS
Analytical, compliance-minded executive with 13+ years of senior leadership
experience within demanding Federal Reserve environments. Change-focused
strategist skilled in identifying and overhauling systemic deficiencies to
improve productivity, cut costs and advance overall reputation. Engaging
communicator continually focused on building positive relationships with
customers, direct reports and executive suites.
Professional Experience
FEDERAL RESERVE BANK
Sr. Financial Services Project Leader, Jacksonville 2007 - 2013
Directed consolidation projects, relationship development and strategic
planning across the Four-West Coast District's File Maintenance Department.
Trained and led multidisciplinary teams in executing on-time, on-budget
project deliverables. Collaborated closely with Board of Governors internal
auditors to align financial transactions compliance with all regulatory
requirements. Owned all phases of budget process, including monthly
progress and forecasting.
Key Achievements
. Managed monthly Regulatory Compliance and Reporting for Regulations D,
E, J, and CC, as well as monthly budget reporting and forecasting.
. Streamlined consolidation processes via transformation of six office
projects into single change structure
. Centralized all customer change requests into one location through
integration of new software suite
. Devised and deployed innovative strategies for improving customer
communications, including:
o Face-to-face program
o Office tours at Federal Reserve Check Processing sites and
customer facilities
Payment Services Check Manager, Jacksonville 2005 - 2007
Directed daily operations, 66 employees and cross-functional partnerships
in compliant, efficient processing of 2.5 million checks per night. Owned
all phases of budget process within Financial Services Department. Promoted
culture encouraging positive collaboration, critical thinking and customer-
focused approach. Approved all new products offered, providing feedback on
sales life cycle and customer requirements. Drafted monthly response to VP
regarding P&L positioning and future growth. Worked both with Hyperion and
Peoplesoft products.
Key Achievements
. Restored deficient infrastructure into top 3 office in all rated
factors - quality, productivity and cost
. Transformed office from second worst quality office (2005) to second
best (2006) via initiation and implementation of internal quality
program
. Reduced staff by 50% in 2006 while increasing units per man hour to
second from 11th
Financial Services Operations Supervisor, Chicago 1999 - 2005
Oversaw and optimized two units across center processing 4.7 million checks
per night. Mentored and led team of 38 direct reports against aggressive
productivity metrics. Worked as Project Manager for multiple site
consolidations, adhering to cost, deadline and reporting milestones
throughout all project phases.
Key Achievements
. Overhauled office holdover float from $45M to $3M per day in three-
month time period
. Spearheaded seamless consolidation of two regional offices within 10-
week period
. Reduced risk and improved office-wide productivity through integration
of Lean Management strategies
Education / Certifications
MBA, 2008, University of Maryland, University College, MD
BS, Accounting and Finance, 1999, Purdue University, West Lafayette, IN
Change Management Specialist, 2014 Management and Strategy Institute
Six Sigma Lean Professional, 2014 Management and Strategy Institute