Customer Service Data Entry

Kamilah Hebron

Security Officer

Forestville, MD

*********@*****.*** - 240-***-****

To contribute developed skills for a challenging position with a progressive organization offering opportunities

for growth and advancement.

WORK EXPERIENCE

Café Associate

Sam's Club - July 2013 to Present

Responsibilities included preparing and serving food to members, ordering stock, properly following

procedures to remove stock from the sales floor for use in the cafe, follow proper procedures to ensure that

losses (throw aways) in our department are properly tracked and logged, complete cleaning tasks, and taking

both food orders and special orders from members and making sure they are filled promptly and properly.

Security Officer

Securitas - July 2008 to September 2013

Responsibilities included the ability to write a variety of security reports and correspondence including daily

patrol logs, to speak effectively in one on one situations, to ensure that security of site policies and procedures

are carried out in a timely and appropriate manner, to read and interpret documents, also able to exercise

good judgment when dealing with potentially violent situations and work under pressure/stress efficiently and

productively and able to handle responsibilities simultaneously and change priorities as needed.

Customer Service Team Leader

Morningside Partners, LLC - December 2002 to September 2006

Responsibilities included providing customer service for CNN, FOX, MSNBC, and PBS customers, answering

questions and providing accurate information to hundreds f customers in a professional and courteous manner.

Use online technology to track order status. Evaluate inquiries and facilitate escalated situations. Meet with

customer service team and other staff to evaluate team performance, while helping implement necessary steps

and procedures. Provide administrative support to other departments as needed.

Customer Service & Data Entry

Temporary Staffing Agencies - January 2001 to November 2002

Duties included successfully executing various temporary job assignments, demonstrating reliability and

schedule flexibility. Processed telephone and internet orders and promptly addressed email and phone

inquiries. Performed a wide range of clerical and administrative duties, including data entry, file management,

mailing, and a list of others.

Customer Service & Data Entry

Brann Communications - June 1999 to December 2000

Duties included responding to telephone inquiries from Verizon customers regarding long distance services.

Exercised discretion and trust, while deactivating calling cards and issuing new pin numbers. Changed

personal toll free numbers. Effectively researched and resolved fraudulent phone charges.

EDUCATION

Diploma

Central High School

June 1998

SKILLS

Computer skills, quality focus, documentation skills, listening, phone skills, analyzing, enjoy working with

people, outstanding interpersonal skills, ambitious self starter, detail oriented, goal directed, and i am a highly

motivated pleasant individual with a professional personality and appearance.

Contact this candidate