Customer Service Representative

ROSANNE M. MOYNIHAN

** ****** ****** #**

Worcester, MA 01610

Tel: 508-***-****

Email: **********@*****.***

OBJECTIVE:

Seeking a Customer Service Representative position within a company which will utilize prior

background and experience as well as provide opportunities for growth.

SUMMARY:

I am a highly motivated professional with experience in customer service, customer relations,

teamwork and project research. Provided proven decision making with strong organizational

skills and inter-personal capabilities. Knowledge in the use of Microsoft Windows, Internet,

Microsoft Office, Lotus Notes & Oracle.

AREAS OF STRENGTH:

Resolves customer issues and the ability to work out rush priorities in a timely manner. Proven

ability of working in the company of co-workers as a team effort. Resolves non-routine issues in

a timely & skilled manner. Identifies sources of problems and raises issues to appropriate level of

supervision. Established an appropriate and professional rapport with dedication to customer

needs.

EXPERIENCE:

07/2007 - Present NEIMAN MARCUS, Natick, MA 01760

Gift Wrapper/Operations Specialist

Responsible for performing gift wrapping services, prepares packages for mailing, manifests and

track customer shipments. Process and package outgoing customer merchandise, manifest and

stage all outgoing shipments in accordance with safe shipping practices and store security

procedures. Customer focus dealing with sales associates to ensure product delivery.

03/2007 - 05/2007 KEYSTONE HOMECARE, Natick, MA 01760

Staff Associate/Receptionist (Temp)

Scheduled employee assignments on all opened client work orders. Answered all incoming calls

and direct to appropriate personnel. Handled all telephone inquiries regarding Keystone's

services. Responsible for a conducted project on compiling required medical documents on

HHA, CNA &RN's.

05/2005 - 01/2006 THERAPRO, INC. Framingham, MA 01702

Customer Service Representative

Input orders and provide follow-up status via phone, email-or fax. Fulfilled ownership of a

problem until fully resolved to customer's satisfaction. Forwarded complex issues that needed to

be addressed to higher management. Suggested the similarities of other products available with

customers regarding discontinued or returned items. Issues return authorization and interacted

with various departments when needed. Conducted all activities, ranging from administrative,

phone support & other tasks. Provided full explanation of Therapro's service and product

offerings.

09/2004 - 2/2005 AMERICAN INT'L CHEMICALS, Framingham, MA 01701

Customer Service Representative

Order entry of new and open orders via, phone, fax & email. Provided problem resolution and interacting

with customer on placing orders, questions, etc. Follow-up with customers regarding status of opened and

closed orders. Interacted with credit & accounting departments on all issues. Processed purchase order

confirmations. Handled heavy call volume regarding all issues from customers. I Interacted with Sales

Representatives & Project Managers regarding authorization regarding flagged customer accounts.

09/2001 - 12/2003 G.E. PANAMETRICS, Waltham, MA 02453

Customer Service Representative

Distributed paperwork to staging for repair orders. Coordinates sister companies, rushes and special

shipments. Processed repair order inquiries & order entry. Issued return authorizations and tracked repair

orders. Issued credits with interaction of the Acct. Department. Documented daily work notes into

Excel. Interacted with various departments.

EDUCATION:

Cardinal Cushing High School - Graduated

Newbury College - (Attended)

May 2013

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