Administrative Assistant Customer Service

JOSEPH J. BOW

**** * ***** ** #***, Baytown, TX *7521

212-***-**** / *******@*****.***[pic]

SUMMARY: I have acquired multiple skills during my professional experiences

which include strong discipline, management capabilities, and a sense of

pride in my work. I am an organized and dependable person with excellent

communications skills. My ability to work well under pressure and keep my

composure under stress will enable me to make considerable contributions to

your business organization.

WORK AND RELATED EXPERIENCE:

Wilhelmsen Ships Service - 3 month Contract

02/2014 - 05/2014

Procurement Coordinator

. Responsible for the sourcing of goods and services, vendor management

and customer assistance.

. Process fulfillment of customer driven quotes and purchase orders

through Strategic Procurement and Supply Chain.

. Responsible for maintaining all department files which include those

containing sensitive sales, financial, and vendor information.

Guardsmark INC. LLC - Relocated back to TX from NYC

03/2013 - 11/2013

Console Operator / Detail Supervisor

. Controls access to client facility; assists visitors with a legitimate

need to gain entry to the facility; screens visitors and client

employees in an efficient manner in order to expedite their admittance

to the facility.

. Prepares logs or reports as required for post; writes or types reports

or enters information in a computer using standard grammar; inspects

security control logs and takes action as required.

. Responds to emergencies in an orderly manner utilizing proper training

and following all SOPs.

LyondellBasell / CDI (Contracted Employee)

05/2012 - 01/2013

Procurement Utilities Assistant

. Manage SAP database involving a variety of purchasing-related

activities.

. Developing and maintaining appropriate department procedures.

. Maintaining files and updating database vendor and bidder information;

processing purchase requisitions and orders.

Dow Chemical Corp. (Contracted Employee)

05/2011- 11/2011

Inspection Services Coordinator

. Manage SAP database to assign various inspecting firms on a variety of

capital and expense projects.

. Manage the progress billing and accounts payable to ensure timely

payment of said inspection services.

. Provide assistance to Global Joint Venture firms in professional cost

analysis in regards to acquiring third party inspecting firms.

. Update Global database and intelligence from all inspection invoices

and site reports.

. Established ability to streamline, assign, prioritize and manage

inspections operations.

State of Texas Department of Adult and Disability Services, Richmond, TX

03/2010 - 04/2011

Administrative Assistant

. Assist the Unit Director in daily operations for a unit of 60

clients', medical care, treatment plans, and the procurement of

special requests regarding access to client care.

. Responsible for AP/AR, heavy data entry and purchasing appropriate

supplies for 125 employees and 60 medical clients. Reviewed and

maintained invoices accurately.

. Processed payroll, transfers, and Human Resource matters for 125

Direct Care Employees.

. Provide education and assistance to direct care staff members with new

policies and procedures for client medical and treatment care

information.

Homemaker/Student 2009 -

2010

. Stay-at-home parent, managing household and daily needs, while

finishing my master studies.

Memorial Hermann Katy Hospital, Katy, TX

08/2007 - 02/2009

Office Assistant- Surgical Services

. Managed and maintained operating room schedules, policies and

procedures with various surgeons and medical staff throughout the

system.

. Assisted in daily operations of a 6 room surgery department with

procurement of special requests regarding surgical procedures from

surgeons and other surgical staff members.

. Promoted individual and professional growth through attending

departmental meetings and served as preceptor, mentor, and resource to

new employees.

Student 2006 - 2007

. Concentrated on my Bachelor studies as I transitioned from military to

civilian life.

United States Army 06/2001

- 06/2006

Administrative Assistant/Procurement

. Managed daily operation, purchasing and budgets for 3 Medical

Departments totaling over $500,000

. Prepared various financial/budget annual and quarterly reports,

reconciliations and audits.

. Prepared monthly and yearly material estimates and requirements to

facilitate purchase and delivery of raw materials.

. Supervised all aspects of material planning, inventory control and

stock room material flow.

. Entered order purchases into MSDS/DMLSS operating systems and balanced

& maintained invoices for financial records.

. Assisted in other Administrative Assistant duties as required for

Daily Operations as needed.

EDUCATION:

. Touro University International - Cypress, CA

- Masters of Science in Healthcare Administration and Management: Sept

2009

SOFTWARE SKILLS

. Personal computers and Software Applications: Windows Vista,

. Windows 7 - Recent Department upgrade,

. Word - Reviewed various Purchase Orders uploaded by engineering firms

. Excel / Access- Managed Global Inspection database and performed

Quality Controls

. PowerPoint - Reviewed quarterly metrics and presented data to meet

project deadlines

. Outlook - Basic communication between project leads, first line

supervision as well as Global partners

. Operating Systems: QuickBooks, People Soft HR, DMLSS Logistics, CERNER

net systems, MSDS, CHCS2, DMLSS, MSMS, Oracle and SAP.

Contact this candidate