Customer Service Executive Assistant

JEAN MACALUSO, NO TARY PUBLIC

**** ****** *****, *****, *** York 10465 Home: 347-***-**** Cell: 347-***-****

**********@*****.***

To Whom It May Concern:

Your recent posting for an Executive Assistant indicated requirements that closely match my

background and expertise. I have attached my resume to provide a summary of my qualifications for

your review. Throughout my career, I have maintained the highest performance standards within a

diverse range of administrative functions, including being the “face to the public” and leading a team

focused on improving company operations. Further qualifications include:

Successful track record supporting the efforts of executive-level staff, including, CEOs, COOs, CFOs,

EVPs and SVPs.

Strong background in all aspects of office management, from scheduling meetings and

coordinating travel to overseeing budget and accounting functions.

Demonstrated capacity to develop and maintain comprehensive administrative processes that

improve the efficiency of day-to-day operations.

Knowledge of computer operations including all Microsoft Office applications, proprietary

software systems and Internet research.

With excellent organizational and communication skills, an outstanding work ethic, and the ability to

work well in both team-oriented and self-directed environments, I am positioned to exceed your

expectations. I welcome an opportunity to meet with you to discuss my qualifications and candidacy in

further detail.

Thank you for your time and consideration.

Jean Macaluso

JEAN MACALUSO, NO TARY PUBLIC

1560 Dwight Place, Bronx, New York 10465 Home: 347-***-**** Cell: 347-***-****

**********@*****.***

E XPERIENCE

Loehmann’s Inc. 11/1984 – 12/2013

Executive Assistant - V ice President Loss Prevention and Vice President Database Marketing and Vice

President Creative

Coordinated diverse and detailed aspects of day to day operations

Ordered and input all orders for all stores for specialty tags for protecting of merchandise in stores to

deter shoplifters

Prepared and edited all internal and external correspondences

Prepared seasonal and yearly expense and payroll budgets

Maintained the civil recovery program which netted $40K a year

Maintained detailed files of all shoplifting activity in all stores

Assigned alarm codes to all management teams in all stores

Monitored and reported all negative alarm activity from various alarm reports

Maintained corporate LP data information via Access and Excel

Maintained corporate database mailing spreadsheet via Excel

Tracked receipt of all promotional mailers in all stores relating to various promotional events

Created automated review forms via Excel to ensure accuracy in reporting yearend figures in payroll,

sales and assorted store run programs with goals

Established strong lines of communications with the vendor community

Coordinated corporate training events both on site and off site

Maintained calendars for travel and inter office meetings

Maintained database for all invoices within the department

Maintained detailed customer service database

Executive Assistant - Sr. Vice President - C.I.O and Sr. Vice President - Planning & Allocation

Coordinated diverse and detailed aspects of day to day operations

Prepared and edited all internal and external correspondences

Ran daily sales and stock reports via Access and Excel

Maintained Data Library for Merchandising and Planning

Domestic and international travel arrangements

Processed Travel Expense Reports for all executives within the departments

Processed invoices for payment

Arranged on-site and off-site meetings

Prepared and distribute all training materials for all register procedures and markdown procedures

Executive Assistant - Sr. Vice President/Director of Stores

• Coordinated diverse and detailed aspects of day to day operations

• Prepared and edited all internal and external correspondences

• Ran daily sales reports

• Domestic and international travel arrangements

• Processed Travel Expense Reports

• Processed invoices for payment

• Prepared and edited the corporate newsletter “The Loehdown” weekly and monthly basis

• Prepared and edited all internal and external correspondences

• Arranged on-site and off-site meetings

Executive Assistant – President, Chief Executive Officer and General Merchandise Manager

• Coordinated all diverse and detailed aspects of day to day operations

• Prepared and edited all internal and external correspondences

• Established strong lines of communications with the vendor community

• Ran daily sales reports

• Domestic and international travel arrangements

• Processed Travel Expense Reports

• Processed invoices for payment

Arranged on-site and off-site meetings

Executive Assistant - Chairman and Chief Executive Officer

Supported Chairman and Chief Executive Officer

• Coordinated all diverse and detailed aspects of day to day operations

• Prepared and edited all internal and external correspondences

• Established strong lines of communications with the v endor community

• Maintained calendars for travel and inter office meetings

• Ran daily sales reports

• Coordinated with two outside charities and the vendor community major fundraising opportunities

• Domestic and international travel arrangements

• Processed Travel Expense Reports

• Processed invoices for payment

• Arranged on-site and off-site meetings

E DUCATION

Berkeley Business School, New York 1982

Executive Assistant Degree Program

S KILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), Work Order Wonders

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