Customer Service Assistant
Resume:
Sang Lee
***** ** **** *** *** D-*** Miami, FL **176
********@***.***
Profile
Customer service professional with 4 years of experience in a call center environment. Problem
solver with excellent communication skills including active listening. Proficient in Microsoft
Word, Powerpoint, and Excel. Bilingual in English and Korean. Can also recite from a script in
French and Spanish
Professional Experience
Visa Inc.
Bilingual Customer Service Agent July 2010 - July 2014
• Answered an average of 50-75 calls daily from cardholders worldwide.
• Responsible for making 100-125 outbound calls daily to financial institutions, hotels,
couriers, and cardholders; in order to arrange deliveries, complete wire transfers and
reporting of lost or stolen cards
• Trained and supervised new members of the department.
• Accountable for the safekeeping of confidential cardholder information.
C2 Education Learning Center
Interim Center Director February 2010 - May 2010
• Calculated payroll for 12 employees with zero errors.
• Maintained daily records of students and payments received and submitted reports to
corporate office for record keeping.
• Conducted weekly meetings with clients on the progress of students, finding specific
problem areas in the students' academic achievements and abilities and assessing the
expected rate of improvement in grades and test scores.
• Substituted for teachers in any subject when necessary including English, Mathematics
(from simple arithmetic to basic calculus), Biology, Physics, Psychology, and World
History.
Montana State University
Graduate Teacher Assistant August 2007- June 2008
• Aided Psychology professors with grading 100-120 research paper assignments,
exams and class projects on a weekly basis.
• Presented bi-weekly supplementary lectures.
Montana State University
Graduate Research Assistant August 2007-June 2008
• Assisted in designing and implementing psychology experiments. Also designed and
implemented my own experiment.
• In charge of statistical analysis of results of the experiments in order to publish results
and show results relevance.
• Organized and maintained hard copy confidential documents of past experiments.
Education
Bachelor of Science, Psychology (Cum Laude) September 2004 - May 2007 University
of Florida
Honor Societies/Awards
Golden Key International Honor Society, August 2006
Psi Chi Psychology Honor Society, November 2006
Florida Bright Futures, June 2003
Student Organizations
Psychology Club, September 2006 - May 2007
Students for Suicide Awareness (Vice President), October 2006 - May 2007
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