Executive Assistant Customer Service
Resume:
SHARON MURIENTE
**************@*****.***
QUALIFICATIONS
Highly qualified, multi-tasked and fully bilingual Senior Executive Assistant with over eighteen years of experience in all
office duties. Able to interact effectively with high profile clients, executives and customers to determine and satisfy
expectations. Detail oriented, reliable, dedicated individual with a positive attitude and motivated work ethic interested
in a permanent position as Executive Assistant.
EDUCATION
Florida Atlantic University / Boca Raton, FL
College of Business Administration – Accounting
PROFESSIONAL EXPERIENCE
May 2003 to CATERING CONCEPTS CORPORATION, INC. Plantation, FL
Present Executive Assistant / Office Manager
manage calendar, schedule meetings, site surveys and events
handle travel and lodging for all company’s staff
establish and improve filing system/office procedures to improve productivity
perform all office duties (filing, phone, payroll, recruitment, etc.)
review and process all invoices and payments using Quickbooks
review and process company’s expense reports
evaluate staff and make recommendations for the benefit of the organization
review all contracts to ensure the company’s best interest
create contracts, forms and authorizations as needed
manage customer service inquiries and complaints
manage office supply purchasing always maintaining expenses within budget
handle all insurance certificate requests on a timely basis
November 1999 to G. NEIL DIRECT MAIL, INC. Sunrise, FL
May 2003 Executive Assistant to CFO
Executive Assistant to Sr. VP of Operations
Produce monthly and YTD sales and profits graphs
Produce payout detail for our Management Incentive Program
Maintain and update attendance for our Finance and IS departments (40 employees)
Payroll backup
Work with highly confidential information on a daily basis (salaries, acquisitions, HR)
Extensive travel arrangements
Maintain/update all company’s operating licenses
Maintain/update shareholder’s information
Initiate all company wires
Process and setup new bank accounts
Produce financial graphs, spreadsheets and PPT presentations
Negotiate rates with hotel, travel and car rental companies for the benefit of the company
Recovered over $20K in medical premiums billed incorrectly
Developed administrative strategy for our first public educational seminar
Extensive human resources responsibilities including:
- process terminations with our carriers
- flexible spending account management
- COBRA
- Benefit billing
LEGGETT & PLATT, INC. – Fortune 500
February 1999 to Sunrise, FL
November 1999 Global Systems Group Division
(division office moved Executive Assistant to President / CEO
to Ponte Vedra, FL) Executive Assistant to Division Controller
Report to Division President who directs 7 companies
Administrative liaison between (7) company Presidents
Delegate and re-direct issues as they emerge when Division President is traveling
Produce monthly and YTD summary statements
Coordinate sales and marketing meetings
Arrange videoconference meetings
Compose correspondence as necessary
Produce group financial statements/graphs for Controller’s approval
December 1997 to TEXTURED COATINGS OF AMERICA, INC. Ft. Lauderdale, FL
November 1998 Executive Assistant to Senior VP of Sales / Marketing
International customer relations
Preparation of profit analysis reports
Preparation and implementation of internal inventory of goods
Compilation of marketing materials
Organization of submittal material
Created an improved and more effective filing system
Established procedures for order processing and follow-up
Work directly with distributors to meet their needs and deadline requirements
Integral part of day to day functions of the commercial sales office
Administrative liaison between President and two outside sales representatives
January 1990 to RIVERA-RODRIGUEZ & CO. Rio Piedras, PR
May 1994 (Big Six Local CPA Firm)
Office Manager / Executive Assistant to Managing Partner
Preparation of various financial reports
Responsible for all customer contact from major accounts
Screening and hiring of all administrative / secretarial candidates
Payroll
Manage daily schedule and travel itinerary for executive
Coordinate meetings
Maintain client and administrative files
Provide instruction and guidance to Administrative Department employees
Provide training to new accounting typists, secretaries and receptionists
Proofread documents and oversee all administrative operations
Dispatch of daily work in secretarial and administrative departments
SKILLS
Fully bilingual (Spanish / English) and excellent grammar/writing/proofreading
80 wpm / shorthand / strong accounting, payroll and tax knowledge
strong interpersonal, organization and communication skills
very detail oriented, focused and obsessed with “getting it done the right way”
excellent computer knowledge (internet search “wiz” / WORD/EXCEL/PWPT/QUICKBOOKS/OUTLOOK)
Most importantly -- COMMON SENSE!
ADDITIONAL COURSES & SEMINARS
Business Law / Marketing / Organizational Behavior
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