Customer Service Sales

Guenet Bekele

**** ****** *** ******* #****

Alexandria, VA 22304

703-***-****

******@*******.***

Office Skills

Microsoft 2010 Word, Excel, Outlook, PowerPoint Medical Terminology/Medical Coding

Customer Service/Telephone Courtesy 10-Key Calculator (120 KSPM)

Windows 7/ Internet Research Bilingual: Amharic

Keyboarding (35WPM)

Proofreading/Records Management (ARMA Filing)

Experience

Oblon Spivak, LLP Alexandria, VA 10/2006 –12/2013

Office Support/Proofreader

• Proofread patent and outgoing correspondence to clients and reviewed documents for accurate reference

numbers

• Verified accuracy of documentation in company database

• Checked accurate spelling, grammar, punctuation, point size, text style, spacing and formatting

• Ensured all necessary information and legal disclaimers were present and correct

• Acquired and maintained knowledge of clients’ ever-changing communication standards and styles to best

uphold product integrity

• Utilized multiple information resources to verify accuracy of client information

American Society Training and Development Alexandria, VA 01/2006 – 07/2006

Clerical Intern

• Entered data on client contacts into Act Database and updated information into Excel spreadsheet

• Produced mail merged label and collated inserts for mass mailing

• Copied high volume of sales materials and distributed mail

Sunrise Assisted Living McLean, VA 07/2003 – 10/2006

Care Manager

• Assisted elderly with personal care and daily activities.

• Ensured safe living conditions and practiced universal precautions

• Maintained patient confidentiality in accordance to EQTAA guidelines

Fannie May Candy Annandale, VA 07/2001 – 02/2003

Receptionist/Sales Clerk

• Processed cash, credit cards and check transactions at chocolate store; Utilized computerized cash register

• Delivered excellent customer service, Organized merchandise on shelves

Education

Training Futures/NVCC (Co-Enrollment) McLean, VA 08/2005 – 02/2006

Business Technology Division, 7 Credits

• Completed 6-month clerical training program accredited by Northern Virginia Community College for 18

credits, in a simulated office setting that emphasized professional standards and work requirements

• Benefited from adaptation of Toastmasters and weekly professional development workshops

Northern Virginia Community College Springfield, VA 2006

Coursework in Medical Terminology and Coding

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