Quality Assurance Management

*** * **** **., ***. **F ********@*****.***

ALESSANDRA MUNNO

New York, NY 10016 617-***-****

EDUCATION

Northeastern University Boston, MA

B.A. in International Affairs; GPA: 3.35/4.00 May 2014

Minor in Business Administration

Relevant Coursework:

Financial Accounting and Reporting Supply Chain and Operations Management

Marketing and Innovation Financial Management

International Business Organizational Behavior

RELEVANT EXPERIENCE

Jun. 2014 – Present

Mediterranean Shipping Company (USA) Inc., New York, NY

Chassis Logistics Intern

Maintain reports on weekly chassis and container availability in all US depots and terminals, by identifying

trends, issues, and areas for improvement

Assist management in NYC and update management at the Geneva headquarters on MSC US trend analysis

Evaluate trucking companies’ responsibilities by analyzing container movements, in order to determine which

companies are accountable for notices of enforcement actions

Jan. 2013 – May 2013

John Hancock LTC Insurance, Boston, MA

Contracts and Legislative Services Intern

Reviewed, sorted and archived vital compliance records and developed training documentation for 25 years ’

worth of product and advertising regulatory filings

Assisted the compliance team with business regulatory operations, including statutory searches and analysis

Conducted quality assurance testing of vital product websites for the Long Term Care Insurance Division,

including an industry-first online selling tool

Generated weekly updates and ad hoc reports to management

Collaborated with the compliance department on the development of new business products and other related

projects

Aug. 2012 – Oct. 2012

Olive Nation LLC, Charlestown, MA

Supply Chain and Operations Management Project Assistant

Accomplished the transfer of the company’s inventory and equipment to a larger warehouse

Analyzed inventory management, product velocity and selective inventory control

Allocated shelves and goods based on workflow and incoming/outgoing freight, successfully improving the

average order fulfillment time

Jan. 2011 – Jun. 2011

International Law Institute, Washington, D.C

Program and Marketing Intern

Conducted research in respect to international development trends and strategic marketing focus areas

Successfully marketed all ILI 2011 seminars and contacted potential clients globally

Coordinated the organization and preparation of seminars and assisted the publishers as required

ADDITIONAL EXPERIENCE

Northeastern University, Boston, MA Fall 2010, 2011, 2012, Spring 2012, Spring 2013

Teaching Assistant and tutor for Italian

Worked with Prof. Luigia Maiellaro from the Italian Language Department on the preparation of academic

material for students enrolled in the Bachelor of Science in International Business program

Introduced discussion sections for students enrolled in the BSIB program with a concentration in Italian

Mentored students enrolled in Italian language courses through one-on-one tutoring appointments

SKILLS

Computer: Windows, MS Office, Apple Mac OS, Adobe Acrobat Pro, SERFF, NILS/INS Walters Kluwer

(introductory), Lotus Notes, MSC Link

Language: Full proficiency in English; native Italian speaker; working proficiency in French

Contact this candidate