Customer Service Sales

Sam Barnes

408-***-**** **********@*******.***

Program Management/Operations Management

Excellence in Operations, Human Relations, Logistics and Program Management

PROFILE

• Dedicated and effective operations management, program management, logistics coordination professional,

with over 10 years of progressive experience in management, staffing, logistics and employee relations.

• Self-motivated and a hardworking team player with proven success in managing, planning, training, on-site

programs and branch office.

• Extremely focused towards achieving set goals in a timely manner while maintaining a professional and

energetic attitude.

CORE COMPETENCIES:

• Operations Logistics Staffing Recruitment Performance Management

• Employee Relations HRIS • Training & Development Change Management Federal/State Laws

Policies • Strong Interpersonal & Relationship Building Skills Advanced Professional & Social

•Networking Skills Account Management • Planning • Scheduling & Coordination • Budget Management

Statistical Analysis

PROFESSIONAL EXPERIENCE

WarpHire @ Trimble Navigation Ltd. Sunnyvale, CA 6/2014 – Present

• Human Recourses Specialist

Assist with building job description profiles, using the Kenexa tool. Prepare immigration letters for Visa holders.

Assisted with employee survey program. Assisted with the coordination of, Global Mobility and corporate

relocation. Coordinated annual program managers summit. Assisted and coordinated employee training program.

Assist with recruiting of summer interns and identifying candidates for the leadership development program.

Administrative duties including; creating and running reports, data entry, record keeping, project support,

scanning, filing, tracking and mailing documents. Answering HR related inquiries. Handle other HR related

functions and projects as assigned. Trusted to maintain strict confidentiality of employee, company and client

information.

New York Life Insurance Company San Jose, CA 11/2013 – Present

• Insurance Agent

Licensed Agent to sell insurance through New York Life Insurance Company. Offering a variety of products and

services that help to meet a number of insurance and financial needs, including, but not limited to college funding,

retirement, managing costs for extended periods of care and lifetime income strategies. Passionate and Dedicated

Agent with New York Life, helping to protect families and professionals, in the Greater Bay Area. Helping young

families, retirees and small business owners to achieve financial independence, while leaving a legacy and retire

on their own terms. Skilled at helping high-net worth individuals continue their lifestyle into retirement.

SRI International Menlo Park, CA 2/2010 –

8/2013

• Logistics Operations Manager

Participate in the planning and execution of military training programs and exercises (XCTC military training

exercises). Works with Procurement to identify and contract with vendors to provide life support, lodging, vehicle

and equipment rental, fuel service, and all supplies required to support the exercise. Executed the purchasing of

supplies, equipment, and services during the set up, and execution phases. Coordinated flight and travel

information to ensure that lodging and transportation are available. Coordinated with the program’s Property

Control Specialist to ensure that the program follows government and company property accountability and

transfer procedures using the established asset management system. Act as primary point of contact for all national

and local vendors supporting training exercises. This includes, submitting Purchase Orders (PO) and the

purchasing of equipment, receiving and staging of all equipment. Coordinated the transportation of the

instrumentation system equipment (value over $30M) to and from the training sites where a training event occurs.

Responsible for maintaining an accurate record of all inventories, while taking the lead in coordinating movement

of both SRI owned equipment and GFE (Government Funded Equipment). Coordinate temporary employee’s

interviews. Hire, track, approve and report temporary employee hours to employment agency. Fulfilled standard

warehouse activities, that included, inventory cycle counts, relocating equipment with forklifts and pallet jacks,

shipping and receiving including loading and unloading shipments. Responsible for maintaining a warehouse and

the ability to direct employees and help as they accomplish their assigned tasks. Working knowledge of the

shipping and transportation industry processes. Responsible for storing and shipping equipment in a cost effective

and efficient manner. Experience working with shipping agents, FedEx, UPS, and USPS. Utilizing FedEx

Shipping Manager, for both Air and Ground Freight. Trade Show coordination. Experienced with Federal Proposal

Writing and Project Management. Managed budget of up to $6 million. Responsible for review of all business

documents being released to the suppliers: Subcontracts, RFPs, RFIs, RFQs, Statement of Work (SOW), Master

Agreements (MSAs), and formal communications. Responsible for auditing and processing vendor invoices for

payment.

Superior Group San Jose, CA 10/2007 – 2/2010

• Operations Manager

Manage and develop branch operations, which consist of business development, managing a team of recruiters,

managing multiple on-site managed service programs and sales for the region, including vendor management.

Supervise branch administrative activities including personnel administration, payroll/billing, quality program

compliance, internal security program compliance, report generation and maintenance of appropriate files in

accordance with company policy. Hired, trained and supervised all staff, including those handling regional

national accounts. Responsible for the hiring, training and mentoring of operations staff to ensure compliance with

payroll and invoicing procedures, ISO Quality Systems policies, state and federal labor laws compliance, and all

operational functions. Work with internal staff to set annual goals, and measure actual results stated goals. Review

profitability of branch operations on a weekly basis and monthly basis through review of branch breakeven

analysis, weekly bill and pay reports, and monthly operating statements. Coordinated sales bids, proposals, pricing

and presentations. Marketing to include, cold calling and attending networking events and outside sales meetings.

Assisted with preparation of responses to Request for Proposals (RFP’s). Promote customer relationship building

through regular contacts and visits. Develop and implement customer service plans in accordance with contractual

terms and conditions, customer requirements and company policy. Promote and generate new business accounts

through sales activities, including sales meetings, presentations, and entertainment functions, both during and after

normal business hours. The ability to motivate, mentor, coach, guide, and direct others.

Superior Group Milpitas, CA 9/2005 –

10/2007

• On-Site Program Manager @ KLA-Tencor Corp.

Maintain various databases to reflect new hires, rehires, rate and supervisor changes and terminations. Generates

employee numbers by entering new hires into the PeopleSoft software. Tracks submittals and approvals of

timecards and expense reports in Work Nexus, the company’s online timekeeping system. Conduct orientation to

new hire regarding company policies, payroll process and employee rights and benefits. Provide excellent

customer service to managers and contract employees by processing badge request, ensuring timely processing of

work orders, conducting background and educational checks and solving various issues. Ensure that newly hired

and rehired employees properly filled out all necessary documents.

Aerotek/Allegis Group Milpitas, CA 3/2004 – 9/2005

•On-Site Program Manager @ Flextronics

Worked closely with the implementation team to effectively roll over 175 temporary employees from the outgoing

agencies payroll to Aerotek's payroll. Responsible for sourcing, recruiting, hiring and management of contract

employees. While working under limited supervision; managed the On-site program. Effectively communicated

with the Solectron HR management group, line managers and executive team to assist in filling open temporary

requirements.

Increased headcount from 175 to 350 in eighteen months; which effectively increased invoicing. Implemented

training course for new recruits speeding profitability.

Manpower Staffing Services San Jose, CA 9/2000 – 3/2004

• Sr. Staffing Specialist

Recruited and managed operations for the staffing office. Sourced for candidates in the light industrial,

administrative, clerical, finance, engineering, technical and professional disciplines. Responsible for increasing

business through client marketing, customer visits and sales calls. Negotiate contracts and establish invoicing

procedures for customers such as Xerox Business Services, Honeywell, Symantec, Cisco, Hewlett Packard,

Motorola, Lockheed Martin and Yahoo!.

Trained new staff members on office policies and procedures. Conduct and initiate background checks and drug

screening. Administer assessments and train temporary employees for job placement.

TECHNICAL EXPERTISE:

MS OFFICE (Outlook, Word, PowerPoint and Excel) Google Docs, Google Drive, Gmail,

CostPoint, eRoom, Workday, Sybernet, eRecruit, Taleo, TeamTrak, Kronos, Ultra Source, White Amber,

CRM (Customer Relationship Management), Kenexa, BrassRing, PeopleSoft, Smart Search, KwikFind,

Work Nexus, ESS, Infomart, HireRight, IQN Navigator, Provade, Prowand, AMICS (Advanced

Management, & Inventory Control Software). Forklift Certified, and trainer.

Contact this candidate