Customer Service Office
Resume:
MARCOS DE LA PAZ
*** ***** ******* #**, ********, New York 11218
********@***.***
QUALIFICATIONS PROFILE
Highly analytical and exceptionally skilled professional, powered with excellent problem-solving abilities and broad-based years of
experience in office and administration operations. Possess high-caliber leadership skills, along with solid background in establishing
productive relationships with diverse clients and businesses, providing innovative solutions, and addressing organizational development
needs. Proficient in coordinating project schedules and monitoring timelines, combined with significant experience in developing innovative
plans and strategies. Display adeptness in effectively balancing employee needs. Enjoy challenges and able to multitask in fast-paced,
fiercely competitive environments. Bilingual in English and Spanish.
PROFESSIONAL EXPERIENCE
C & C Affordable Management LLC, New York, NY Aug 2012–April 2014
Lease Administrator
• Handled all aspects related to the Senior Citizen Rent Increase Exemption (SCRIE) and Disability Rent Increase Exemption
(DRIE), the Section 8 of the Housing Act of 1937, as well as Major Capital Improvements.
• Rendered hands-on management of lease charge entry as well as file room operations.
• Guaranteed constant interaction with clients to address and resolve billing, rent, and lease issues.
• Spearheaded institutional programs, DHCR-related projects such as rent reduction and registration; and special company projects
encompassing file audits, research projects, and data collection.
• Prepared and finalized move-out s, charges, and surrender agreements; along with authoring, mailing, monitoring receipt of,
implementing, and returning renewals to tenant s.
• Oversaw security deposit accounting; new tenant entry and initial lease audit; which included auditing, encoding, tracking, and
reporting.
• Administered different facets of inventory management and reporting through Yardi.
• Kept track of legal cases by coordinating with attorneys, monitoring collections and holdovers, and managing and receiving court
stipulations.
• Accomplished a variety of administrative duties, such as filing of data, producing tenant verification forms, authoring
correspondence, delivering general mailings pertaining to the Leasing Department.
• Delivered utmost customer service by providing necessary information to tenants, social workers, and case workers.
Compass Rock Real Estate, New York, NY Apr 2012–Aug 2012
Lease Administrator - Temporary Employee from Robert Half International
Shutterstock Images, LLC, New York, NY Jan 2008–Sep 2011
Office Manager
• Functioned as prime contact person of maintenance staff and building management with regard to the office’s general appearances,
maintenance, and operations.
• Carried out key tasks, which included ordering, distribution, and inventory management of both office and kitchen supplies.
• Distributed and organized information on various special events and coordinated daily electronic mail and fax.
• Thrived in various documentation and reporting duties, such as preparing weekly deposits from subscribers; creating deposit reports
through QuickBooks; reconciling payment invoices and miscellaneous charges; as well as. writing correspondence, presentations, and
meeting materials.
• Supported the approval of submitters’ and website participants’ identification cards, as well as managed accounts receivable for
wire transfer confirmations and OTRS tickets.
• Established strong working relationship with vendors and contractors to facilitate quick contract issue resolution and renovations.
• Proactively engaged with the Operation/Fraud Department to arrange refunds and define applicability.
• Took charge of processing the staffs’ health and dental insurance and transit check account benefits.
• Administered the FedEx account other messenger packages that processed all package distribution and administrative requests.
• Exemplified knack for handling confidential information and employment data in the Automated Data Processing (ADP) for new
hires and in performing background checks on potential applicants.
• Efficiently structured office policies as Deputy Fire Warden in support to the Disaster Recovery Team’s effort in ensuring
organization and consistency of emergency event scheduling.
• Applied hands-on approach in organizing weekly staff meetings, company events, and celebrations, as well as in delivering
administrative support to directors, CEO, and all employees.
• Took the lead role as the wireless account/phone system administrator, managing the in-house phone system and connections as
well as the mobile system.
• Directed a small team of subordinates in arranging payroll for staff and submitters, and in processing request work orders using the
Angus system.
• Recorded payments from subscribers and completed bookkeeping tasks, such as tracking petty cash and corporate American
Express accounts.
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MARCOS DE LA PAZ
100 Ocean Parkway #5G, Brooklyn, New York 11218
********@***.***
• Provided proactive leadership in dealing with security matters, in coordination with building personnel and Fire Safety directors.
• Dynamically oversaw and scheduled office equipment maintenance and device servicing, such as multifunctional printers and
phones through contracted vendors.
Stellar Management, Inc., New York, NY May 2005–Sep 2007
Human Resource Assistant/Office Manager
• Consistently processed, handled, and monitored employee records; gathered paper workloads of new candidates; and secured
company confidential files as well as payment requests for union dues, retirement funds, and unionized employees and miscellaneous
invoices.
• Assessed and controlled budgeting, inventory ordering, and stocking of supplies; constantly updated and evaluated overall office
invoices.
• Led and facilitated event planning, office renovations, and overall kitchen operations.
• Rendered assistance in preparing payroll and distributing weekly paychecks.
New Plan Excel Realty Trust, New York, NY Apr 2003–Mar 2005
Scanning Associate/Office Assistant
• Technically directed operations and maintenance of the JD Edwards database.
• Delivered overall office assistance in organizing several documents and files.
• Took charge of managing and scanning contracts, tenant lease, site plans, sales figures, property offerings, and acquisitioned
documentation into Optika, as well as department order supplies.
Ashland Management, Inc., New York, NY Sep 2000–Feb 2003
Marketing Associate
• Continually provided thorough detail allocations and highlighted risk areas through broad analysis of fixed income and mid-cap
portfolios.
• Accomplished numerous administrative tasks within the given timeframe.
• Maintained direct involvement with brokers, sales representatives, and suppliers employing interpersonal skills.
EDUCATION
Monroe College, Bronx, NY
Bachelor of Business Administration in Business Management: 2005
• Related Coursework: Business Law Finance Marketing Human Resource Accounting Management
Technical Career Institutes, New York, NY
Associate of Applied Science in Office Technology: 2001
• Related Coursework: Basic Computerized Accounting Automated Office Technology Business Ethics
TECHNICAL SKILLS
IBM PCs and Compatibles QuickBooks Pro 2009 Automated Data Processing (ADP) Microsoft Office Google Documents Corel
WordPerfect Lotus Notes Yardi
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