Post Job Free
Sign in

Customer Service Assistant, Administrative Assistant, Executive Asst

Location:
Bedford, TX
Posted:
August 15, 2014

Contact this candidate

Resume:

JERRI WATSON

PO Box ***

Bedford, TX *****

214-***-****

OBJECTIVE To obtain a challenging position as an Executive Assistant

utilizing abilities developed through my experience with the opportunity

for professional growth based on performance.

SUMMARY OF QUALIFICATIONS

* Skilled at handling multiple tasks and projects simultaneously.

* Able to relate to people at all levels within an organization.

* Excellent communication skills both written and oral.

* Customer Service exposure in a variety of areas.

* Ability to work under pressure in a fast-paced environment.

* Effective problem solver, organized, detail oriented and a team player.

* Experience performing Human Resource functions and maintaining

confidentiality.

EXPERIENCE

02/13 - 05/14 DCR Workforce - Grand Prairie, TX

Contractor - Lockheed Martin Missiles and Fire Control

Assist Estimating/Pricing Department. Responsibilities include

organizing and maintaining departmental files (including highly sensitive

data), archiving, SharePoint site maintenance, analyzing reports, editing

presentations, creating and maintaining spreadsheets, coordinating

travel, arranging meetings and catering, coordinating special events,

calendar maintenance, and processing expense reports.

04/12 - 10/12 PI Advertising, Inc. - Addison, TX

Executive Assistant/Production

Assist with production shoots and commercials, maintaining talent

releases and acting as needed. Process invoices and manage budget for

production shoots. Perform SEO functions relating to Google optimization

and websites for various clients. Responsible for writing scripts for

attorney websites with video as well as blogs and content for their

sites. Assist with traffic spots for various stations. Perform

executive functions on a personal level for owner. Set up travel

arrangements, transcription, and other duties as assigned.

02/10 - 8/10 Milestone Reporting - Orlando, FL

Production Assistant

Printed and assembled transcripts for court reporters. Routinely

proofread transcripts for accuracy. Client/vendor interaction via phone

and email. Performed "runner" duties when needed in order to deliver

transcripts in a timely fashion. Created ASCIIs, burned cds, sent

etranscripts to attorneys. Processed billing invoices. Responsible for

exhibits and made copies accordingly.

08/08 - 01/10 The Florida Hotel & Conference Center - Orlando, FL

Guest Services Agent / PBX Operator

Assisted guests with directions to rooms, outlets and services throughout

the hotel and local area. Assisted guests with questions regarding local

attractions, restaurants and entertainment venues. Assisted guests with

information regarding airport transportation, foreign currency exchange,

safe deposit boxes, wheelchairs, etc. Maintained inventory of local maps

and brochures. Assisted guests with issues and complaints, exercising

judgement as to supervisory involvement. Organized dining and other

reservations for guests. Maintained a house bank of predetermined amount.

Balanced house bank at the end of each shift. Performed cash and charge

transactions. Maintained current knowledge of local area, attractions and

events. Dispatched all incoming calls to appropriate guest room or

department as requested. Handled all maintenance requests and

communicated needs to appropriate department. Assisted with directions

and reservations. Performed other duties as assigned.

12/04 - 11/07 The News Journal - Wilmington, DE

Executive Assistant to the V.P. of Advertising

Provided administrative assistance to the Vice President of Advertising

as well as other members of the advertising management team. Managed

extremely demanding calendar to include members of the Operating

Committee as well as coordinate meetings and special events with

catering. Responsible for extensive travel arrangements to include, but

not limited to, preparing agendas and itineraries. Processed highly

sensitive information including compensation and termination packages.

Prepared and approved expense reports, as well as balanced corporate card

statements. Processed payroll, bonuses and commissions. Served as the

sole liaison between the Advertising Department (consisting of over 120

employees) and Human Resources. Maintained confidential department

personnel files including: reviews, payroll, salary data, vacation and

overtime, performance improvement plans, reprimand warnings, work history

information, etc. Maintained organizational charts, performed mass mail

mergers, set up interviews. Responsible for managing the Sprint/ Nextel

account which included: maintaining inventory, programming units,

troubleshooting units, monitoring usage, and porting numbers from one

service to another. Account manager for Salesteam.net and Admall, which

involved: maintaining user accounts and ensuring all documents were

posted online. Negotiated purchase and service agreements with various

vendors. Handled all incoming calls, correspondence and mail. Developed

and implemented a building wide system for electronically scheduling and

reserving building resources. Balance multiple projects and priorities to

meet deadlines of varying lengths. Provided leadership and training, as

needed to other Administrative Assistants and other employees within the

advertising department.

04/02 - 09/04 7-Eleven, Inc. - Dallas, TX

Marketing Project Assistant

Assisted Director of Marketing. Created PowerPoint presentations from

handwritten notes, managed budgets, processed invoices, ordered supplies,

coordinated travel arrangements, processed expense reports, answered

phones, sorted incoming mail, calendar maintenance. Served as liaison

for the incentive awards program. Assisted National Point-of-Purchase

Manager with various projects relating to POP materials. Entered daily

estimates and managed tracking information for each. Managed inventory

for POP materials through Winscout/ACS. Managed min/max inventory levels

and monitored back-orders. Responsible for the conversion of all content

management from Winscout to ORACLE.

02/01 - 04/02 Adecco - Dallas, TX

Administrative Assistant

Duties consisted of the following, but not limited to: Data entry,

processing invoices, coordinating travel, arranging meetings, calendar

maintenance, preparation of contracts, setting up conference calls,

answering phones, ordering supplies, researching invoice

discrepancies/close-out invoices, assisting with non-disclosure

agreements, setting up filing system for construction jobs, assisted with

marketing, client/vendor interaction.

06/93 - 01/01 Ernst & Young/Intellinex LLP - Irving, TX

Senior Administrative Assistant

Assisted Senior VP of Strategic Sales with daily organization of business

operations. Researched and compiled financial/market information to be

used for budgeting and marketing. Leveraged Internet skills to acquire

information on potential client base. Processed bi-weekly time and

expense reports for Senior VP and Senior Manager. Assisted over 30 team

members with time and expense reporting on newly implemented system.

Researched discrepancies relating to expense reimbursements. Summarized

and processed monthly vendor invoices and negotiated rates with local

vendors. Consolidated American Express statements. Organized travel

arrangements for various members of the sales team. Assisted sales team

with trade shows and exhibits. Coordinated executive events for clients

including i2 Technologies, Mentor Technologies, American Airlines, and

Cisco Systems. Assisted with presentation and proposal development for

prospective clients. Managed inventory level of office supplies. Served

as primary liaison for Carter Blood Care.

Hospitality Coordinator

Managed office and meeting space for approximately 500 employees.

Responsible for developing plan to resolve space issues. Coordinated

catering requests for internal meetings. Produced daily report to

quantify space utilization. Maintained PowerPoint map of building

occupants. Coordinated media aspects of firm-wide quarterly meetings.

Served as backup to corporate receptionist.

Mail Room/Reproduction Assistant

Responsible for processing incoming and outgoing mail. Assisted with

collateral packaging of consulting projects. Created and maintained

library system. Processed and tracked daily UPS/Fed-Ex package delivery.

Volunteered to help department in need which resulted in promotion to

Hospitality Coordinator.

COMPUTER SKILLS

Windows XP, Winscout, ORACLE, Outlook, Lotus Notes, MS Office - (Word,

Excel, PowerPoint, Access) MS Windows 2010, Time & Place, Various

Scheduling and Calendar programs, ReportBase, Etranscripts,

SalesForce.com, Salesteam.net, Admall, Relationals, AS400, ADAS,

SharePoint, ReportSmith, CYBORG, HarborFlex, Concur, SAP, Visio,

Publisher, Adobe Acrobat, Word Press, Internet Explorer.

EDUCATION

Arlington Career Institute (2010 - 2012) with a program study in Court

Reporting.

Court Reporting Institute of Dallas (1993 - 1996)

American Travel University, Albuquerque, New Mexico

Graduate of two-phase travel industry training programs (April 1991)

Professional Course and Seminars:

Fred Pryor - How to Become a Great Communicator

American Mgmt. Assoc. - Satisfying Difficult & Demanding Customers

Fred Pryor - How to Manage Conflict, Anger & Emotion

Franklin Covey - Time Management

SkillPath - The Essentials of Credibility, Composure and Confidence

Fred Pryor - Management Skills For Administrative Assistants

Fred Pryor - Excel I, II, III



Contact this candidate