Customer Service Assistant, Administrative Assistant, Executive Asst
Resume:
JERRI WATSON
PO Box ***
Bedford, TX *****
OBJECTIVE To obtain a challenging position as an Executive Assistant
utilizing abilities developed through my experience with the opportunity
for professional growth based on performance.
SUMMARY OF QUALIFICATIONS
* Skilled at handling multiple tasks and projects simultaneously.
* Able to relate to people at all levels within an organization.
* Excellent communication skills both written and oral.
* Customer Service exposure in a variety of areas.
* Ability to work under pressure in a fast-paced environment.
* Effective problem solver, organized, detail oriented and a team player.
* Experience performing Human Resource functions and maintaining
confidentiality.
EXPERIENCE
02/13 - 05/14 DCR Workforce - Grand Prairie, TX
Contractor - Lockheed Martin Missiles and Fire Control
Assist Estimating/Pricing Department. Responsibilities include
organizing and maintaining departmental files (including highly sensitive
data), archiving, SharePoint site maintenance, analyzing reports, editing
presentations, creating and maintaining spreadsheets, coordinating
travel, arranging meetings and catering, coordinating special events,
calendar maintenance, and processing expense reports.
04/12 - 10/12 PI Advertising, Inc. - Addison, TX
Executive Assistant/Production
Assist with production shoots and commercials, maintaining talent
releases and acting as needed. Process invoices and manage budget for
production shoots. Perform SEO functions relating to Google optimization
and websites for various clients. Responsible for writing scripts for
attorney websites with video as well as blogs and content for their
sites. Assist with traffic spots for various stations. Perform
executive functions on a personal level for owner. Set up travel
arrangements, transcription, and other duties as assigned.
02/10 - 8/10 Milestone Reporting - Orlando, FL
Production Assistant
Printed and assembled transcripts for court reporters. Routinely
proofread transcripts for accuracy. Client/vendor interaction via phone
and email. Performed "runner" duties when needed in order to deliver
transcripts in a timely fashion. Created ASCIIs, burned cds, sent
etranscripts to attorneys. Processed billing invoices. Responsible for
exhibits and made copies accordingly.
08/08 - 01/10 The Florida Hotel & Conference Center - Orlando, FL
Guest Services Agent / PBX Operator
Assisted guests with directions to rooms, outlets and services throughout
the hotel and local area. Assisted guests with questions regarding local
attractions, restaurants and entertainment venues. Assisted guests with
information regarding airport transportation, foreign currency exchange,
safe deposit boxes, wheelchairs, etc. Maintained inventory of local maps
and brochures. Assisted guests with issues and complaints, exercising
judgement as to supervisory involvement. Organized dining and other
reservations for guests. Maintained a house bank of predetermined amount.
Balanced house bank at the end of each shift. Performed cash and charge
transactions. Maintained current knowledge of local area, attractions and
events. Dispatched all incoming calls to appropriate guest room or
department as requested. Handled all maintenance requests and
communicated needs to appropriate department. Assisted with directions
and reservations. Performed other duties as assigned.
12/04 - 11/07 The News Journal - Wilmington, DE
Executive Assistant to the V.P. of Advertising
Provided administrative assistance to the Vice President of Advertising
as well as other members of the advertising management team. Managed
extremely demanding calendar to include members of the Operating
Committee as well as coordinate meetings and special events with
catering. Responsible for extensive travel arrangements to include, but
not limited to, preparing agendas and itineraries. Processed highly
sensitive information including compensation and termination packages.
Prepared and approved expense reports, as well as balanced corporate card
statements. Processed payroll, bonuses and commissions. Served as the
sole liaison between the Advertising Department (consisting of over 120
employees) and Human Resources. Maintained confidential department
personnel files including: reviews, payroll, salary data, vacation and
overtime, performance improvement plans, reprimand warnings, work history
information, etc. Maintained organizational charts, performed mass mail
mergers, set up interviews. Responsible for managing the Sprint/ Nextel
account which included: maintaining inventory, programming units,
troubleshooting units, monitoring usage, and porting numbers from one
service to another. Account manager for Salesteam.net and Admall, which
involved: maintaining user accounts and ensuring all documents were
posted online. Negotiated purchase and service agreements with various
vendors. Handled all incoming calls, correspondence and mail. Developed
and implemented a building wide system for electronically scheduling and
reserving building resources. Balance multiple projects and priorities to
meet deadlines of varying lengths. Provided leadership and training, as
needed to other Administrative Assistants and other employees within the
advertising department.
04/02 - 09/04 7-Eleven, Inc. - Dallas, TX
Marketing Project Assistant
Assisted Director of Marketing. Created PowerPoint presentations from
handwritten notes, managed budgets, processed invoices, ordered supplies,
coordinated travel arrangements, processed expense reports, answered
phones, sorted incoming mail, calendar maintenance. Served as liaison
for the incentive awards program. Assisted National Point-of-Purchase
Manager with various projects relating to POP materials. Entered daily
estimates and managed tracking information for each. Managed inventory
for POP materials through Winscout/ACS. Managed min/max inventory levels
and monitored back-orders. Responsible for the conversion of all content
management from Winscout to ORACLE.
02/01 - 04/02 Adecco - Dallas, TX
Administrative Assistant
Duties consisted of the following, but not limited to: Data entry,
processing invoices, coordinating travel, arranging meetings, calendar
maintenance, preparation of contracts, setting up conference calls,
answering phones, ordering supplies, researching invoice
discrepancies/close-out invoices, assisting with non-disclosure
agreements, setting up filing system for construction jobs, assisted with
marketing, client/vendor interaction.
06/93 - 01/01 Ernst & Young/Intellinex LLP - Irving, TX
Senior Administrative Assistant
Assisted Senior VP of Strategic Sales with daily organization of business
operations. Researched and compiled financial/market information to be
used for budgeting and marketing. Leveraged Internet skills to acquire
information on potential client base. Processed bi-weekly time and
expense reports for Senior VP and Senior Manager. Assisted over 30 team
members with time and expense reporting on newly implemented system.
Researched discrepancies relating to expense reimbursements. Summarized
and processed monthly vendor invoices and negotiated rates with local
vendors. Consolidated American Express statements. Organized travel
arrangements for various members of the sales team. Assisted sales team
with trade shows and exhibits. Coordinated executive events for clients
including i2 Technologies, Mentor Technologies, American Airlines, and
Cisco Systems. Assisted with presentation and proposal development for
prospective clients. Managed inventory level of office supplies. Served
as primary liaison for Carter Blood Care.
Hospitality Coordinator
Managed office and meeting space for approximately 500 employees.
Responsible for developing plan to resolve space issues. Coordinated
catering requests for internal meetings. Produced daily report to
quantify space utilization. Maintained PowerPoint map of building
occupants. Coordinated media aspects of firm-wide quarterly meetings.
Served as backup to corporate receptionist.
Mail Room/Reproduction Assistant
Responsible for processing incoming and outgoing mail. Assisted with
collateral packaging of consulting projects. Created and maintained
library system. Processed and tracked daily UPS/Fed-Ex package delivery.
Volunteered to help department in need which resulted in promotion to
Hospitality Coordinator.
COMPUTER SKILLS
Windows XP, Winscout, ORACLE, Outlook, Lotus Notes, MS Office - (Word,
Excel, PowerPoint, Access) MS Windows 2010, Time & Place, Various
Scheduling and Calendar programs, ReportBase, Etranscripts,
SalesForce.com, Salesteam.net, Admall, Relationals, AS400, ADAS,
SharePoint, ReportSmith, CYBORG, HarborFlex, Concur, SAP, Visio,
Publisher, Adobe Acrobat, Word Press, Internet Explorer.
EDUCATION
Arlington Career Institute (2010 - 2012) with a program study in Court
Reporting.
Court Reporting Institute of Dallas (1993 - 1996)
American Travel University, Albuquerque, New Mexico
Graduate of two-phase travel industry training programs (April 1991)
Professional Course and Seminars:
Fred Pryor - How to Become a Great Communicator
American Mgmt. Assoc. - Satisfying Difficult & Demanding Customers
Fred Pryor - How to Manage Conflict, Anger & Emotion
Franklin Covey - Time Management
SkillPath - The Essentials of Credibility, Composure and Confidence
Fred Pryor - Management Skills For Administrative Assistants
Fred Pryor - Excel I, II, III
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