Front Desk Management

Location:

Posted:

August 15, 2014

Thomas P. McLennan

*********@*******.***.***

OBJECTIVE

Supervisory position in the Hospitality field offering opportunities for advancement and professional

development in a company recognized for customer perceived excellence

SKILLS

• Over 5 years of guest service and F&B experience

• Property and lounge management experience

• Microsoft office proficient,

• Ordering and receiving experience on over $100,000 worth of inventory

• Menu creation and implementation

• Serve safe certified

• Leadership of team and employee cohesion

EXPERIENCE

Loews Royal Pacific Resort Orlando, FL

Concierge/Club Lounge Supervisor March 2013-Present

• Developed, implemented and modified practices at current job

Concierge/Club lounge Star Trainer August, 2013 - March, 2013

• Trained and introduced new staff to department

Concierge/Club lounge May, 2012 - August, 2013

The Point Orlando Resort Orlando, FL

Bellman/Front Desk January 2011-January 2012

The Old Guard of Palm Beach Palm Beach, FL

Food runner 2005 - 2008

EDUCATION

University of Central Florida Orlando, FL

Bachelor of Science in Hospitality Management (August 2013)

ACCOLADES/ACHIEVEMENTS

• Achieved Dean’s list honors for 5 semesters in a row.

• Implemented many new changes to the policies and procedures of the department I am in now.

• Promoted twice in current company

• Project lead in designing and implementation

• Recognized for achieving high guest satisfaction within the resort.

• Top 30% of graduating class.