Customer Service Training
Resume:
JoAnna Stanley
**** ******** ** *** #****, Carrollton Tx, 75006
Contact :469-***-****
Email :*************@*****.***
Objective - a challenging position in a fast growing company where I can achieve
my goals and move up into management position
Summary - customer service dealing with customers face to face and on the
telephone
Education - graduated (2006 - 2010)
Garland
Experience - aegis communication inc (11/2013 - 05/2014)
-checked to ensure that appropriate changes were made to resolve
issues
-kept records of customer interactions and transactions recording
details of inquiries complaints and comments as well as actions taken
-contacted customers in order to respond to inquiries and to notify them
of claim investigation results and any planned adjustments
-assisted members with prescription claims on ipns system and
estimated cost for there prescription
-provided help with members to better understand there medical
benefits
- Norwex (07/2013 - 10/2013)
-packaged and shipped orders promptly and quickly.
-provided accuracy and efficiency in the distribution of the company
products.
-maintained light maintenance in the shipping area
- assembler (02/2013 - 06/2013)
-built box spring and mattresses in a timely manner.
-made and distributed quilts for the mattresses
-operated and maintained company machinery
- McDonald's (04/06 - 06/11)
-checked to ensure that appropriate changes were made to resolve
customers problems.
-trained and managed a team of new hires and achieved significant
improvements in their productivity.
-responsible for the cash register as well as the dining area.
Skills - -Medical Terminology Training
-health insurance training
-claims training
References - Jose Ramon,, Simons inc
worked well with him
- Debra Mcleroy,, home health
Contact this candidate