IT Global Business Delivery and Project Management Professional
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BISWAJIT DEY
Mobile: +91-981********; Email: ***********@*****.***
Passport No.: F3198537, US Visa B1/B2 valid till 2017.
CAREER SUMMARY
Profile
. Offering an eventful career of over 13+ years predominantly in the areas
of Software Project Management, Application Development, Business
Analyst, Software Quality Management, Maintenance & Support service
offerings; currently spearheading as Project Manager with Pyramid IT
Consulting Pvt. Ltd., Noida.
. Established credibility in spearheading the entire project management
initiatives end to end right from conceptualization, strategic & project
planning within the set parameters and operational analysis.
. Strong exposure to all stages of SDLC, Test Life Cycle, Bug Life Cycle,
PMP, CMMi Standards and Process improvement areas.
. Extensively worked on ODC (offshore development center) model of
business.
. Delivering projects using Agile software development & delivery
methodologies.
. Through experience in managing projects involving technologies like MVC,
JQuery, LinQ, SQL Server, ASP, VB, .NET and MVC.NET.
. Involve in development & coding activities with MVC, JQuery, LinQ, Entity
Framework.
. Domains like Staffing business solutions, HealthCare management,
Finance/Account management system, E-Governance, G2G & other E-Commerce
applications.
. Demonstrated capabilities in gathering client's requirements,
conceptualizing cost effective and customized solutions, drawing resource
estimates, making presentations and securing client's financial
commitments. Well versed in Project operations management like Invoicing,
Budgeting, Quality and Business Continuity Planning.
. Deft in managing & leading teams for running successful process
operations & experience of developing procedures, service standards for
business excellence. Ability to manage multiple and cross-functional
teams in a global environment.
. Handling & supervising a maximum diversify team size of 40+ resources.
. Conducting & facing external auditors for CMMi & ISO Audits at
organization level.
. Experience in setting up projects & teams from ground zero to high end
delivery team. Train & build the offshore team as per ODC business model.
Education
. Persuing MBA from IGNOU
. PGDBM (Operation), 2008, IGNOU
. MCA, 2001, Agra University.
. B. Sc (Computer Science), 1998, Andhra University
Certifications & Expertise
. ISTQB Certified
. Green Belt Certified
. PMP Knowledge Areas
. Member of PMI Org.
. CMMi Process Areas
. ISO 27001, ISO 14001 Security & Environmrntal management areas
. Quality Analysis & Testing
Achievements
. University Topper in MCA
. Extra Mile Achievement Award
. Best Employee Award
US Clients location visited
. New York
. New Jersy
. Atlanta
. Dallas
Core Competencies
Software Development ( Quality Assurance & Testing ( Business Analysis (
SDLC ( Project Management & Implementation ( Agile development & delivery (
Estimation ( Resource Management ( Quality Processes ( Problem Solving &
Conflict Resolutions ( People & Process management ( Stake holder
Management ( Risk Planning and Mitigation ( Customer Relationship
Management ( Leadership Skills
PROFESSIONAL EXPERIENCE
Company: Pyramid IT Consulting Pvt. Ltd., Noida
Role: Project Manager ( Jan'12-Till Date
Role: Project Lead ( Jun'06-Dec 11
Projects:
. OMS (Operation Management System), a product for end to end staffing
solutions.
. EMS (Email Management System), a product for Mass mailing solution.
. iRecruit,, a product for end to end recruitment management solution.
. AMS (Appraisal Management System), a product for 360 degree appraisal
management process.
. HelpDesk, a product for support & incident management system, to
manage the SLA across all the departments of an organization.
. PyramidCore, an integrated system for automating the organization
process activity across the different departments (HR, Admin,
Accounts, Project Management, Project monitoring & controlling, Task
assignments, Knowledge Management) as per CMMi standards.
. Mobile & Tablet device based Application for Xcite, MiMedix,
Glimpulse, etc.
. Managing development & QA projects Trax CS (Clinical Service), Trax CM
(Clinical Management), Trax DM (Disease Management), HLP (Healthy
Leaving Program) for Alere, Matria health care organization.
. Managing QA projects PMT, KEY & CHAT application for Times Warner
Cable group.
. Samsung US Website Release on Web & Mobile.
.
Roles & Responsibilities
Project Management
. Project Initiation
. Project Planning & Tracking
. Estimation & Scheduling
. Project Monitoring & Controlling
. Risk Management
. People Management
. Problem Solving & Conflict Resolutions
. Team Building & Technical Training
. Stakeholders Management
. Status Reporting & Matrices Management
. Quality Process Management
. Project Auditing for CMMi, ISO27001 (Security Audit) & ISO14001
. CMMi L3 & 4 implementation
Business Analyst
. Exposer in all phases of SDLC
. Excellent Documentation skills
. Developing SRS
. Developing User story's, Use Cases, Process Flow
. Data Transformation Rules
. Data Dictionary
. UML Diagrams
QA Manager
. Developing Test Plan, Test Strategy
. POC development, Test Automation
. Project Quality Reporting
. Matrices Management
. Quality Risk Management
. Quality Reviewing
. Quality process management
Responsibility:
. Spearheading efforts across leading the team and manage end to end
project management delivery in terms of timeliness and quality of
deliverables.
. Planning and estimating for the project, keeping the project plan up to
date and implementing project development plans within preset budgets and
deadlines.
. Involve in day to day coding activity for different modules.
. Participating & facilitating in requirement gathering, issue
clarification, change management and taking sign off from all the stake
holders.
. Dexterously involved in detailed project scheduling, manage scope
changes, on time delivery, delegation of work, tracking the progress,
mitigating the risks, clearing road blocks and prioritization.
. Building a detailed Knowledge Management Plan and ensuring continuous
improvement in Quality and productivity of the deliverables and mitigate
people dependencies.
. Monitoring escalations, critical incidents and issues and preparing root
cause analysis for the same.
. Efficiently handling a team and responsible for delegating work to the
team members, monitoring team performance through timely feedbacks,
thereby, ensuring overall team productivity and quality.
. Defining the team structure and taking care of resource needs while
maintaining a right balance of profitability to the organization.
Selecting right candidates with requisite knowledge, skills and
experience required to execute a defined role.
. Evaluating individual performance against defined objectives and set
performance criteria. Identify poor performers, and initiate necessary
actions to enhance individual and team performance.
. Keeping abreast of technological changes, identify learning gaps within
the team, and plan for training & development of team members in line
with the client vision.
. Proactively working with virtual teams and stakeholders in the matrix
organization, analyzing the support case pattern and providing
suggestions for process improvement.
. Providing a single point of ownership for the service management division
and engaging in relationship management at all levels within the
customers' organization.
. Initiating and participating in various conference calls, receiving
status & progress on current issues, updating the stakeholders and client
teams while handling escalation and during daily operations calls.
. Interacting with the clients to facilitate smooth communication to
understand and analyze the business requirements and also to identify
appropriate solutions for the clients.
. Responsible as a Business Analyst for various projects including web
based, window based & mobile based applications across different clients.
.
Skills
Domain Skills
. Staffing Solution Management
. Finance & Operation
. Health Care Management
. Mobile Operation & Application
. HR process & Office Automation
. Content Management
. E-Governance (G2G & G2E)
Technical Skills
. ASP, VB, .NET, MVC, JQuery, LinQ
. HTML, JS, VBS
. SQL Server, SSRS, SSIS
. Crystal Report
Tools Used
. MS Visual Studio
. MS Visio, Star UML
. MS MPP, MS Office
. JIRA, Green Hopper, FishEye, Crucible, Bamboo
. HP Quality Center, QTP, Selenium, BugZilla, TestLink
. MS TFS, VSS, SVN
US & India Clients
. Matria
. Alere
. Time Warner Cable
. Samsung
. Pyramid Consulting Inc.
. XCite
. MiMedix
. Glimpulse
. Delhi Govt (NIC, Finance, Pay & Accounts, Education Departments)
. Managing a large Development & QA team with multiple projects
deliverable.
. Aggressively involve in the activities like Test Planning, Test
Management, Test Strategy, etc.
. Developing POC for many sw development & QA Automation projects.
Company: Principal Account Office (H.Q), GNCT of Delhi
Role: Lead Programmer ( Jan'04- May 06
Role: Programmer ( May'02- Dec 03
Projects:
Principal Account Office (H.Q), Govt Of Nct Of Delhi
Projects:
. PAO-2000, Financial Package.
. Electronic Clearing System ( ECS)
. Unique ID allotment & Management System.
. Administrative Resources Information Management System
. Retirees Information Management System.
. Uniform Payroll Management System.
. "www.coa.delhigovt.nic.in"
Responsibility:
. Computerized the entire department & all of its branches daily works in
phase manner by developing different required S/W packages.
. Centralization of all Application Package running for current department.
. System study, requirement understanding, requirement development and
technical proposal submission for proposed computerized system for the
department.
. Development of the web & window based application packages.
. Implementation, Providing Training & Coordinating All the 25 Pay &
Accounts Offices of Delhi Govt. and there corresponding 1,600 DDO Offices
for application packages.
. Monitoring & Managing the Technical and implementation Team for
development & implementation of the application packages.
Company: National Informatics Center, GNCT of Delhi
Role: Programmer Trainee ( July'01- April 02
Projects:
. Computerization of service department.
. Computerization of service department.
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