Retail Managment

Andre B. Murphy

***** ***** ******, ** *********@*****.*** 313-***-****

Professional Profile

Highly organized and motivated manager with knowledge in retail business management, including significant experience working within specialty and box. Skilled to oversee various single, and multi-unit roles including but not limited to training and coaching management personnel. Ability to provide exceptional operational and sales support with focuses on professional customer service. Creative thinker able to manage large number of employees through motivation and responsible delegation.

Education

Business Administration Management 2013-Present

Coursera Online University Mountain View, CA

Bachelor of Arts Physical Education 2002-2005

Kentucky State University Frankfort, KY

Bachelor of Science Physical Therapy 2000-2002

Morehead State University Morehead, KY

Professional Experience

AT&T Wireless 2014-Present

Assistant Sales Manager Troy, MI

• Meet and exceed assigned monthly customer experience and reputation, sales and revenue, and productivity targets.

• Observe and coach employees, providing feedback around sales technique effectiveness and excellent customer service.

• Analyze and interpret store sales results and implement strategies that consistently deliver expected sales results.

• Review stores conditions and appearance to ensure compliance with company directives, and all aspects of visual merchandise program.

Radio Shack 2010-2014

Team Lead Store Manager Eastpointe, MI

• Achieved monthly sales plans and that delivered sales and profit results using high degree of customer service in combination with sales accountability.

• Coached store managers team to deliver outstanding and consistent customer experience.

• Educated store manager team regarding sales performance, cost controls and all revenue opportunities to deliver maximize profit margin.

• Ensured newly hired managers are trained to expertly execute and understand their responsibilities to provide clear, concise, and executable feedback to associates.

Finish Line 2007-2010

Store Manager Gastonia, NC

• Increased sales, ensured high standards of productivity, and maintained a well-organized, stocked and clean store.

• Executed quarterly business plans and supplementary programs that delivered sales and profit results utilizing high degree of customer service in conjunction with a strong sense of sales urgency.

• Fostered a team oriented environment that reduced turnover and remained vigilant to reduce shrink and profit loss.

Dollar General 2005-2007

Store Manager Paris, KY

• Recruited, developed, trained, motivated, and empowered team members to be highly productive associates.

• Analyzed monthly reports in order to evaluate, overall store performance, minimize expenses, and ensure accurate reporting.

• Addressed personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.

Honors/Awards

District Top Overall Ranking Store Jan. 2016 AT&T

Profit/Sales Plan Achieved Q1/Q2-2014 RadioShack

Operational Awards(L/P)-2012/13/14 RadioShack

Winners Circle Award-08/09 Finish Line

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