Customer Service Office
Resume:
Monica DaCosta
***********@*****.***
Professional Profile
Personal Profile
Motivated, personable business professional, with a cheerful disposition. Talent for quickly mastering the
skills it would take to get the job done. Diplomatic, tactful with professionals and non-professionals at all
levels. I am accustomed to handling sensitive, confidential records, and HIPPA regulations.
Flexible and versatile, I am able to maintain a sense of humor under pressure. I have excellent
teambuilding skills. I am committed to assisting others. I am Billingual, (English & Spanish) both written
and verbal communication.
Skills Summary
I am Billingual Front Office Operations
General Office Skills Scheduling
Computer Savvy QSI Server Program
Words/ Excel Switchboard
Noble House Program 10 Key
Professional Experience
Depuy Synthes-
Inventory Control /Receipts Routing Monument, CO
December 2013- July 2014
Assisted with Cycle counts, which is counting parts in stock and ensuring that quantities matched what was in the
system. Assisted in Credit Returns and returned items to correct location. Assisted in stock and replenishing so that
order processing would have the needed parts for orders. I was responsible for screening and transferring nails to
specified location. Had to ensure all information on forms matched what was in the system. I used pallet jacks to move
parts assisted another department with breaking down product, along with sterilizing, and repackaging of sterilized
product.
Anthem Blue Cross Blue Shield- Membership Enrollment Data Entry/Service
Rep Denver, CO August 2013- December 2013
Processing new member’s form into WGS, SCS, CSM, SET systems.
Assist agents via written communication by responding to inquiries involving enrolling member for Medicare and
Medicaid Services. Responsible for providing advanced customer service support to brokers and WellPoint products via
written communication. Responds to inquiries involving commissions, legislation, product information and policies and
procedures for Individual, Small group, Dental and Life. Responsible for insuring that application meets Medicare
standards. I also contacted, applicants regarding missing information on forms.
Depuy Synthes- Order Processing/ Inventory Control- Monument, CO November 2012- May 2013
I was responsible for filling orders in Order processing. I ensured that the correct lot numbers were scanned and that we
filled the correct quantity of parts for order. Assisted Inventory Control in Cycle counts, which is counting parts in stock
and ensuring that quantities matched what was in the system.
Monica DaCosta
***********@*****.***
Assisted in Credit Returns and returned items to correct location. Assisted in stock and replenishing so that order
processing would have the needed parts for orders. I was responsible for processing 300 plus, work orders for nail
recall project. Had to ensure all information on forms matched what was in the system and assign new lot numbers for
the nails. I assisted in transferring parts from one location to another in the system. I used pallet jacks to move parts.
National Wellness Supply- Med. Records/ Customer Serv. W. Palm Beach, FL October 2011-May
2012
Responsible for making sure all doctor information was accurate. Responsible for faxing requests for Diabetic Supplies
to the doctor’s office and following up to ensure the forms were completed in a timely manner. I followed up on dosage
changes. I kept patient up to date on status of request. Also informed patients when the needed to be seen by the
doctor for forms to be completed or when doctor denied orders. Also handled inbound calls regarding any questions or
concerns the patient may have had regarding the supplies or functionality of the device. I assisted in placing reorders
whenever possible.
Drug Place Pharmacy-
Med. Rec. / DOF Chaser Team Leader Pompano
Beach, FL March 2011- June 2011
Delegate the workflow for the department. Monitor call logs. Monitor time sheets. Attend managers meetings. Deliver
daily numbers. Ensure that the department is making their numbers. I trained employees on the proper procedures for
Medicare guidelines and HIPA. Receive incoming problem calls to provide a resolution. I followed up on prescriptions
that needed to be complete. Fax and follow up on expired prescriptions to have them renewed. Also assist the
department with calls to doctors and patients regarding their prescription. Along with assisting in obtaining Medical
Records, A1C results, & Testing logs from the doctor’s office.
Total EMedical -
DOF Chaser Pompano Beach, FL
September 2008 - March 2011
Ensured the prescriptions received follow Medicare guidelines in order to be filled. I called doctors’ offices to follow up
on our requests. I informed the patients of status of their order. Whether the patient had to make an appointment with
their doctor, doctor denied order, or if patient needed to contact the doctor to inform them that they did place the order
with our company. Had to also obtain medical records, A1C results & testing logs to support the patients testing at a
high testing frequency, for Medicare Audits. Also had to contact the patient to confirm the patient did want us to send
their supplies once we have received the prescription. Had to make anywhere between 80-100 calls.
Access Diabetic Supply/AOM-
Pharmacy Tech. /Pharmacy Coordinator
Pompano Beach, FL January 2003- September 2008
Pharmacy Technician is responsible for prescription entry into the pharmacy computer system and fulfillment under
the direction of the Pharmacist and in accordance with the policies and procedures of the ADS, the state’s pharmacy
regulations, and other regulatory entities. Assisted Pharmacist in assuring that prescribed medication and supplies are
prepared and dispensed as directed by Physician’s orders and shipped in the most efficient manner and/or to the
patient’s requirements. Assures that inventory levels are maintained to Department standards and notifies Manager of
need to replenish or restock medications and supplies.
Pharmacy Coordinator is responsible for processing prescription claims for co-pay, filled prescriptions, and
shipped. I processed over 1000 prescriptions daily through QS1 program. Along with contacting the patient to ensure
that they are ready for their next order. I handled incoming calls from patients regarding their accounts. Whether it was
in regards to their bill or customer complaints. Delegated work flow within the department.
Education- Robert Morgan Vocational- GED 2000
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