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Customer Service Engineer

Location:
Sartell, MN
Posted:
August 15, 2014

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Resume:

Thomas Thalhuber

**** *** ***** *****

Inver Grove Heights, Minnesota 55077

651-***-****)

acfd33@r.postjobfree.com

OBJECTIVE

Design Technician

SKILLS

• •

Pro Engineer,Solidworks13,AutoCAD,EZ Draft Technical Writing

• •

Sheetmetal, Metal Casting & Plastic/Mold Design Lab testing, Plc, Lab View

• •

Product Design and Development Microsoft Office (Word, Excel, PowerPoint)

• Conceptual Drawings • Microsoft Outlook

• Research Components / Materials • Cost Analysis

• Preparation of ECOs /SAP – Baan • Adobe Illustrator & PhotoShop

• Design Process Development • In Design

QUALIFICATIONS AND ACCOMPLISHMENTS

• 18+ years experience using Pro Engineer, 4 years developing and designing component systems for lawn

mowers and tractors, 10+ years developing and designing dispensing equipment from concept to completion

using creativity and innovation in a timely manner. I am customer based, flexible and sensitive to the need for

serviceability of finished products.

• Developed bagging system for high volume (800,000 units per) year lawn mower line, sold in major retail chains and

lawn and garden retailers.

• Designed written processes for International partnerships for design and drafting, saving 80hrs per year, per

Engineering Designer and Drafter.

• Developed a double valve system that resulted in $80,000 in International product sales in which two patents were

received.

• Solved design issues in a high volume check valve that resulted in savings of $95,000 yearly in service parts and

service calls.

• Resolved manufacturing / design issues with dispensing equipment saving a $300,000 account.

• 5+ years experience as a Mechanical Design Technician, testing and evaluating dispensing equipment and components

including life, functional, environmental, tensile and chemical compatibility testing using electronic data acquisition

systems.

• Ability to accomplish objectives despite difficult obstacles with persistence and resourcefulness.

WORK HISTORY

MINNETRONX INC. St. Paul, MN

Engineering Designer – contract employee (April 2014– Present)

• Supported the Engineering and test groups providing plastic component and fixture design of medical device products.

Gained knowledge of Solidworks drawing and design platform, doing plastic component design, detailing and

assembly drawings. Used Solidworks 2013 and Pro-E Creo 2.0

CRENLO INC. Rochester, MN

Engineering Designer - contract employee (July 2012– Feb 2014)

• Supported Engineering (Cabs) on Crane Carrier Project - Part and Assembly Drawings. Worked on John Deere product,

primary focus of providing conceptual designs/drawings for the Next Generation Wheel Loader Cab (design of complex

metal stampings, metal castings and complete structure) in order to be awarded the project contract and to obtain quotes

for costing - Contract was awarded to Crenlo and was within the cost target - Supported Deere Hitachi program,

providing assembly and weld drawings. Using Pro-E Wildfire 4 and Creo 2.0.

UNIVERSAL ENGINEERING Oakdale, MN

Engineering Designer /Detailer - contract employee (Feb – until end of contract May 15, 2012)

• Support Engineering department with final assembly drawings / designs for Oil Drilling equipment/control buildings

and pumphouses. Using Pro-E per customer specifications.

MINUTEMAN PRESS Little Canada, MN

Owner / CEO 2006 – Oct 2011 (Sale of Business)

• Managed day to day operations of printing company / staff – Designers, Press Operator, Bindery Help & Temporary

Marketers.

• Ensured On Time Delivery & Excellent Customer Service. .

• Primary to Sales and marketing of all printed materials.

• Placed all orders for paper/media for day to day operations.

• Placed all orders with outside vendors for outsourced printing operations.

• Designed processes to streamline productivity and team work.

• In charge of accounts payable and receivables & payroll.

• Graphics designer – when needed.

• Bindery operator - when needed.

• Delivery of finished product.

• Coordinated, Membered and attended PR operations Public Affairs for business (Active in - Local Chamber Meetings,

Networking Group Meetings, Fundraising Events, Company Donations & Business Fairs.

UNIVERSAL ENGINEERING Oakdale, MN

Engineering Designer - contract employee October-November 2006

• Support Engineering department with conceptual and final designs for Military (ammunition turrets for

transportable weaponry) Designed machined and cast metal parts - per customer specifications.

TORO Consumer Engineering Bloomington, MN

Engineering Designer 2003 – 2006

• Support Engineering department with conceptual and final designs for consumer Domestic and International lawn

care products, including test fixtures for test lab and assembly fixtures for production lines.

• Part inspection, Quality control measurements of parts during or on production line.

• Collaborative design of metal and plastic components with International partnerships throughout Europe.

• Support Service departments, resolving service part concerns and International service parts stock issues.

• Designed processes to collaborate drafting/design efforts with International partnerships.

Design Drafter 1999 – 2003

• Support Engineering drafting department with drawing conversion from Computer Vision format to Pro-E.

• Support Engineering department with new product production drawings and assemblies.

• Team work with Engineers to re-design 2 cycle engine piston using Pro-E to create solid model for metal casting.

• Create complex solid models on Pro-E for plastic injection molding of (engine shroud, snow thrower chute and

Carburetor) Design of plastic extrusions for trim and sealing.

ECOLAB INC. Dispensing Systems Engineering Mendota Heights, MN

Design dispensing equipment for the Institutional, Warewashing, and Laundry Markets

Sr. Engineering Technician 1997 – 1999

• Development and design of dispensing equipment involving sheet metal design, plastic molded part design (thermal,

vacuum forming, rotational molding and plastic extrusion) 3D modeling rapid prototype technology, detail and

assembly drawings, part specifications of new equipment and transfer to production. Instrumental in developing and

designing a new fully automated lab test facility.

• Received U.S. and International Patent # 5915592 for a method and apparatus for dispensing a use solution. Mehus,

R., Thalhuber, T. and Johnson, R.

• Fabricated and / or machined prototypes, lab testing, and field testing.

• Developed project bill of materials and assisted in documentation of instruction/operator manuals.

• Team work with vendors, suppliers and co-workers to ensure excellent customer service.

• Wrote technical data sheets for field changes and retro fit procedures.

• Troubleshoot equipment to provide quality assurance.

• Coordinated the refurbishment of returned equipment.

Engineering Technician 1992 – 1997

• Design, prototype and lab testing of dispensing equipment and components.

• Performed field installations for market testing, and followed up with account visits.

• Wrote technical data sheets for field changes, updated instruction/operator manuals.

• Tested equipment to verify agency approval ratings for CSA, UL and LA.

Jr. Engineering Technician 1987 – 1992

• Supported the drafting department and the test/ evaluation group. Provided detail drawings, created labels and

graphics using photo-imaging techniques, test fixture designs to automate lab testing, competitor equipment

analysis, QC verification of part measurements and conducted chemical compatibility testing of materials.

EDUCATION

Pro Engineer Courses 2012-2013 Pro-E Wildfire 4.0, Creo Elements /Pro5.0, Creo 2.0 (EAC Product Development)

Solidworks 2013

Autodesk Inventor 2012

Pro Engineer Courses 1999 – 2006 Pro-E Wildfire 2, Pro-E maintenance courses (Rand)

Pro Engineer Courses 1995 – 1999 Basic Part and Assembly, Pro Sheet Metal, Fundamentals of Design (PTC)

Impact Training Course 1999 Trouble Shooting Electrical Control Circuits

Inverhills Community College 1996-1997 General Studies

St. Paul Technical College 1981, 1983 AutoCAD, Quality Control/Inspection and Gauging

Minneapolis Drafting School 1978 – 1980 AS Certification. Mechanical / Electrical Design Drafting



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