Customer Service Sales

CHERI HOUSE

**** ****** ***** **********, ** ****8

***********@*****.*** 317-***-****

QUALIFICATIONS SUMMARY

Motivated, driven, and conscientious HR Professional with more than 12 years’ experience in:

* Employment Law * FMLA/ADA/EEOC * Training Development/Delivery

* HR Policies/Procedures * Tracking and Disciplinary Assessment * Compensation

* Staff Recruiting/Retention * Benefits Administration * Employee Relations

* Project Management * Orientation and Onboarding * Goal Alignment

* Training and Development * Performance Management * Safety and Wellness

An experienced HR Professional with the ability to interact, influences, and partner with Managers to achieve

corporate goals. Partner with Management and employees to communicate various human resource policies,

procedures, employment laws, recruitment, compensation and standard of operations. Demonstrate excellent

organization and time management skills. Ability to exercise discretion and independent judgment. Ability to

handle multiple tasks effectively. Detail orientated and able to apply analytical skills to identify appropriate

resolutions for various issues. Software Literate: Microsoft Office (Word, Exel, Powerpoint) QuickBooks,

Ceridian/Ceridian Payroll, Workday

>> PROFESSIONAL EXPERIENCE <<

Belkin Inc, Plainfield, IN 2001-Present

An award winning manufacturer of consumer electronics that specializes in connectivity devices. Employing

over 300 employees at its Plainfield location.

Extensive background in HR generalist affairs, including experience in employee recruitment and

retention, staff development, mediation, conflict resolution, benefits and compensation, HR records

management, HR policies development and legal compliance.

Demonstrated success in negotiating win-win compromises, developing teambuilding programs,

and writing Employee handbooks, job descriptions and management reports.

General Responsibilities

Coordinate applicant drug scree, reference checks, background checks and E-verifies. Extend offers to

candidates, including drafting offer letters and schedule new hires.

Communicate and administer the employee benefit program

Administer health and welfare plans including enrollment and terminations. Process required

documents through payroll and insurance providers to ensure accurate record keeping and proper

deductions.

Monitor and ensure compliance with the Company’s legal obligations as to FMLA, ADA, EEO/Affirmative

Action, Worker’s Compensation, Unemployment, and other employment laws.

Respond to unemployment requests, subpoenas and meeting required deadlines.

Organize monthly and Quarterly luncheons for up to 300 people.

GNC, Speedway IN 1995-1999

Company focused on the retail sale of health and nutrition related products, including vitamins, supplements,

minerals, herbs, sports nutrition, diet, and energy products.

Managed every aspect of the 1Million Dollar store’s operations. Trained and developed store staff

in customer service techniques. Monitored and implemented corporate programs in sales and

merchandising. Directed large store team to create a sales environment that consistently met sales

goals and reduced operating costs.

General Responsibilities

Overseen daily operation of a 1million dollar store. Hire, train, discipline, scheduled and supervised staff

Maintained store inventory and provide report for Corporate

Overseen Annual Inventories.

Managed in-store marketing, arranging special sales and customer appreciation events. Develop and

build customer relationships, maintain highest possible levels of customer satisfaction.

Lead weekly staff meetings

EDUCATION: Currently attending Ivy Tech in pursuit of my Bachelor’s Degree in Business

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