Customer Service Sales
Resume:
Immediately Available: experienced individual with strong analytical skills
and has a passion for developing and implementing efficient strategic
growth of an organization.
I am a highly motivated professional looking to make a real difference in
an organization. As I have spent my entire career in sales and management
roles, I strive to get results - whether it is analyzing operational
processes and procedures or creating a strategic plan and assembling a
motivated team that will sustain and grow a company.
My experience includes running a national division with over 35 locations
in 11 states with more than 2,000 employees. Through this experience, I
have learned that one of the most important and difficult skills is
creating a high-quality work environment that is collaborative while
producing results. I enjoy building teams and leading by example; working
with people is something that comes very naturally to me.
My skillset is a perfect fit for the VP of Operations position and will add
a unique perspective to your organization. I have the qualifications to
conduct this job at a professional level and will ensure the job is getting
done right.
Further, I believe that I am the best fit for your organization and would
like the opportunity to discuss this position with you in detail, during a
personal interview. I can be contacted at 480-***-**** to make
arrangements. I appreciate your time very much.
Sincerely,
Richard Antonio
Richard Antonio
P.S. This is more than a job to me- I find it very rewarding to bring
people together in a positive way that maximizes their potential, while
having the company's goals and growth in mind.
Richard M Antonio Jr.
Operations and Project Management Executive
Areas of Proficiency
Over 18 years of experience in management with emphasis on building
sustainable and profitable organizations. Efficient at executing pivotal
priorities and strategies, with a track record of developing and
continuously improving complex organizations. I have outstanding
communication skills focused through a decisive and team approach, while
focusing on the company's goals and growth strategies. Other proficiencies
include:
. Business Leadership
. Financial Oversight
. Client Development
. Strategy Development and Execution
. Training and Development
. Strong Business Acumen
. Advanced P&L Knowledge
. Market Penetration
. Customer Service
. Organizational Efficiency
. Project Management
. Organizational Development
Professional Experience
Consultant / Project Management
08/2013 - Present
Provide consulting and project-related work to various organizations,
covering a range of industries such as Construction, Financial Services,
SaaS Software, and Facility Service firms.
Services include:
. Developed sales strategy for start up SaaS Software firm on entry into
the Healthcare market
. Forged sales connections and project management in the construction
field and delivered recommendations on closing of opportunities
. Diagnosed sales strategy and presentations and made recommendations on
improvement of content delivery
. Expanded client retention and customer service programs
. Created business strategy and vision
. Acted as representative for owner in development of new business
partnership to ensure all start up operations and procedures were
followed and all timelines were obtained
. Organized and developed analysis reports, policies and processes for
business owners, including financial reporting so that operational
savings and efficiencies were more easily identified
. Operational efficiency analysis of current operations and delivered
recommendations for implementation of various procedures that assisted
in additional profitability of the company
. Efficiency and retention analysis and recommendations on increasing
employee retention and job satisfaction to company owners that
increased profitability
. Property analysis and engineering of properties usage and cost
structures
. Programmed subcontractor and vendor management and maintenance systems
to optimize cost savings and obtain a higher level of accountability
and job quality
. Space utilization analysis and implantation of efficient furniture and
fixtures to optimize business flow
. Consulted on overall company operation and developed procedures to
grow and become more profitable
. Project management for complex projects
. Developed systematic processes for clients for project management to
increase the organizations bottom line
Director of Strategic Solutions
01/2012 - 08/2013
ISS Facility Services, Phoenix, AZ
Developed strategic solutions position for the Integrated Facility Services
Division in assisting the communications of the value proposition and
operational service delivery models. Facilitated bids ranging from $40 -
$140M spanning across multiple regions, while developing proper proposal
operational content and presentation to clients. Consultant and Business
Development in facility services for the Sports & Entertainment division.
. Founded the Director of Strategic Solutions position for the U.S. to
ensure consistency with the ISS Global Sales Strategy applicable to
the operational delivery model
. Orchestrated proposal development of the Integrated Facility Services
bids and assisted in operational content and communication of the
companies value proposition and operational approach
. Boosted the development of presentations for the Integrated Facility
Services bids
. Led transitions between the sale and start up
. Oversaw the communication and delivery of the operational approach
with management staff within ISS to ensure all emerging trends were
included in proposals and presentations
. Achieved annual sales of $700,000, which was 140% of annual budget
National General Manager Event Services (Sports & Entertainment)
01/2000 - 12/2012
ISS Facility Services, Phoenix, AZ
Developed a national Sports & Entertainment Division for ISS. Duties
included sales development, customer service, client retention, full
financial oversight including P&L responsibility, training, oversight of
all operations, employee training programs, budgeting and forecasting for
division and efficiency evaluations.
. Established national division from infancy to $16 million over 7
states with more than 2000 employees
. Formulated estimating system that was implemented in the sales process
for large-scale sports & entertainment facilities, which gave ISS the
ability to deliver a menu based pricing system to give differentiation
from competitors
. Implemented client retention and customer service program through
relational sales
. Generated operational expectations through a continual improvement
system of all operations, with an annual improvement to bottom line
between 2% - 5%
. Worked closely with Financial Directors to develop financial reporting
tools for monthly income statements and analysis
. Developed management team in operations and financial analysis
. Headed the Phoenix commercial janitorial division for one year during
to assist during a organizational transition
. Streamlined networking and trade show procedures to deliver maximum
return on the companies investment
. Attended all national trade shows and networking conferences related
to the sports & entertainment industry
. Developed best practices in delivery of services through personal
trial and industry emerging trends
. Designed all equipment with all vendors to develop and acquire
specialized pieces that promote increased efficiency
. Developed and implemented systems to bridging all financial reporting
into the corporate systems (Oracle and JDE)
. Developed a national sales plan, when the company was invited to
present to a variety of national opportunities that were opened up
through local client relationships
. Launched national sales plan, yielding average annual sales of $1.5
million, which was 200% of the annual target
Education and Training
. BBA - Management and Marketing, University of Portland, Portland, OR -
1995
. AAS - Fire Science Technology, Portland Community College, Portland,
OR - 1992
. Corporate Negotiation - ISS University - 2011
. Safety and Security in Venues - IAVM - 2010
. Customer Service Training - IAVM - 2010, 2011, 2012
. Organizational Development - BSCAI - 2002
Community Involvement
2003 - present - Tempe Diablos (currently 2nd Vice President)
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