Customer Service Project Manager
Resume:
T ami Schenck
**** **** **, ************, ** ****8
614-***-**** • **********@*****.***
Management Professional
Finance Professional with 16 years of proven management skills. Strengths include extremely high
energy, with a strong determination to succeed, as well as a desire to excel within a team environment..
Excellent customer service orientation, organizational efficiency and profitable decision making. A proven
track record in establishing high standards for achieving excellent performance results. Extremely
proficient in both database and customer relationship management programs, Microsoft Office, Lotus
Notes, Power Point, Corel, Word, MAC and SharePoint.
Areas of Expertise
Strong Customer Service Proactive Accountability Advanced Negotiation
• • •
Skills/Issue Resolution Managing Technique Skills
High Volume Account Strong Organizational Profitable Decision
• • •
Reconciliation Efficiency Making Knowledge
Employment Experience
THIRTY ONE GIFTS, Cols., OH 2010 2011
Administrative Project Coordinator, Project Management Dept.
• Recorded meeting minutes on every Project Meeting, and entered in database SharePoint system.
• Scheduled and sent out electronic meeting invitations within dept. for PM Director for all Project
Meetings, resolving any conflicts in scheduling.
• Assisted PM Director personally, in all aspects of her workload including scheduling/attending all
meetings, record keeping of minutes during meetings, compiled and completed all PowerPoint
presentations prior to deadlines.
• Entered new information onto SharePoint website, updating all new data on Projects for the team,
acted as Project Manager assisting Project Manager Director on all Projects, meetings, and all data
completing projects on time.
PNC BANK, Pitts., PA 2007 2010
Electronic Compliance Supervisor, REG E Services Dept .
• Supervised/directed the administration of all daily operations and staff responsibilities in a highly
complex dispute environment, including issuing of corrective action/discipline, promotions,
conducted performance evaluations, interviewed/selected staff, and trained employees.
• Planned the entire work operation of the financial dept. and determined the means, methods and
materials for performing work, and researched and resolved subordinate complaints.
• Developed, managed, and planned programs, surveys and assessments for risk control, compliance
monitoring, dispute quality assurance and service levels.
• Collaborated with key internal/external service partners to resolve General Ledger balancing,
escalated issues, and directly responsible and managed a budget of 625K, while reconciling 16
General Ledgers and a staff of 10.
SOUTHEAST EQUITY, Pitts., PA
2001 2007
Asst. Branch Mgr., Pitts., PA
1997 – 1999
Payoff Mgr. /Closing Coordinator, Dublin OH
Relocated to PA, to open, run new branch entire operations of title agency
•
single handedly, chose office location,
Performed all sales calls/presentations to build a clientele for PA office, hired
•
all abstractors, closers, and notaries in each PA county.
Responsible for all employee hiring, terminations, performance reviews, for a
•
staff of 13.
Balanced Shortages/overages, check ledgers, performed post closing quality control insuring all
•
banking and lending federal guidelines were being followed.
COUNTRYWIDE HOME LOANS, Dublin, OH 1999 – 2001
Jr. Underwriter
Qualified, submitted and processed broker loan applications for approval.
•
Responsible to order and review tri merge credit reports, appraisal reviews, and verify all applicants
•
information to be true and correct.
Coordinated and scheduled loans for final closing docs to be drawn and forwarded to the document
•
drawing dept.
Faxed all final loan stips. to brokers, documented file on loan submission status, contacted client to
•
verify received.
Education
Walnut Ridge High School, Columbus, OH Diploma
Columbus State Community College, Columbus, OH – Associates Degree – Business Administration
Contact this candidate