Customer Service Sales

M O H’D M US HTAQUE

Mobile: +968-********

Email : *************@*******.***

: *********.*****@*****.***

To mould my professional knowledge into the practical application to give it a real value

position in a result oriented company that seek and ambitious & career conscious person, so that

the firm I could work together in the path of prosperity.

PROFESSIONAL EXPERIENCE

WORK LOCATION: OMAN

Golden Tulip Nizwa Hotel, Income Auditor/AR since April 2011to til l Date

JOB PROFILE:

Maintaining verifying the accuracy of all revenue and adjustment posting. Investigating all complimentary

rooms report, Miscellaneous and Adjustment vouchers, manager’s checks, rate discrepancy, balancing of

All interface system and the accuracy of the Managers Report and ensure that all revenues are correctly

posted into the system and accurately reported in the General Ledger.

Checking, verifying and processing sales invoice as per LPO and posting the same in the system

Preparing daily sales report

Reconciliation of bank, credit card and other ledger account

Preparing account receivables aging report on monthly basis

Preparing collection summary report on weekly and monthly basis

Preparing sales debit, credit notes and journals for month end closing

Identifying of collection of over dues payments from private companies, local authorities & travel

agent

Interact with costumers to resolve outstanding issues

Chasing the outstanding debts by phone & emails

Maintaining Inventory file

Preparing, verifying and process invoices and coding payment document

Preparing manual cheques as and when required

Preparing vendor cheques for mailing

Maintaining the general ledger

Maintains files and records for all receivables

Performing other related duties as required

Adjusts errors and complaints

Checking phone call list for fraudulent use. Pay credit card commissions. Copy and file various reports and

records

Reconciliation of all creditors accounts and get the confirmation of balance quarterly, half yearly

and year end

OPERATING SKILLS

Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge

progress with respect to overall impact and results.

COURAGE

Can think and act independently with confidence. Has personal fortitude and integrity when faced

with challenges.

Golden Tulip Nizwa Hotel, Receptionist /Night Auditor since 17 Nov 2008 to Mar

2011

Greeting all guests upon arrival and ensured a fast and professional check in process.

Ensure guest request, inquiries and concerns are addressed and completed in timely manner.

Providing excellent customer service as per the standard of hotel, and assist in situation to ensure

customer satisfaction.

Prepare accurate room folio.

Audit Room Rates, charges, Reconcile and balance revenues generate as per night audit

checklist.

Investigating all complimentary rooms and room rate discrepancy

Checking and verifying daily food and beverage reports with supporting

Checking that F&B checks cancellation and ENT checks

Review the city ledger and credit card transfer of the day and pass the same to the accounts

receivable.

Audit the daily cash summary and update general cashier’s report.

Prepare billing for account receivable in line with finance policy and procedures.

Taking responsibility for night staff.

Responsibility for guest wake up call.

Maintain the front office log book to pass on important information

Making correction and adjustment

Running audit reports for the front office system

Ready to work under pressure and stressful situation.

Ready to carry out any reasonable request made by a senior member of management

I N D IA: (MU MBA I)

Hotel Ramee guest line, Night Auditor May 2005 to Oct 2008

Prepare accurate room folio.

Audit Room Rates, charges, Reconcile and balance revenues generate as per night audit

checklist.

Review and verify daily food & beverage report with supporting vouchers.

Review the city ledger and credit card transfer of the day and pass the same to the accounts

receivable.

Audit the daily cash summary and update general cashier’s report.

Prepare billing for account receivable in line with finance policy and procedures.

Taking responsibility for night staff.

Responsibility for guest wake up call.

Maintain the front office log book to pass on important information

I N D IA :( M U MBA I)

Hotel Satellite, Receptionist/Night Auditor Oct 1999 to Dec 2003

Complete In charge Of the Reception.

Handling Check In and Check Out.

Handling billing with Cash, cheque and credit card transaction.

Handling reservation.

Handling request and complaints of guest.

Handling guest feedback.

Facility for long stay and VIP guests.

Currency Exchange.

Messaging and guest relation.

ACADEMIC CREDENTIALS

Qualification Institution/College Board/University Class/Obtained

B.Com College of commerce Patna Magadh University First

I.SC Awadh College Premraj Patna First

S.S.C R.S. DEVI High School, Karnpura Patna First

ACHIEVEMENTS

:

Employee of the Year 2010 of Golden Tulip Hotel [4 Star Deluxe] Oman.

Jordan King Delegation to our Hotel and special appreciation to me

PASSPORT DETAILS:

Passport No G 0991678

Place of Issue Mumbai

Date of Issue 16th November 2006

Date of Expiry 15th November 2016

PERSONNEL INFORMATION:

Date of birth 7th February 1976

Marital Status Married

Religion Muslim

Nationality INDIAN

Languages known English, Hindi, Urdu, Bengali and Arabic

Contact Address Fateh Pur Ram Village,

Via Mahua, Kanhauli Post,

Vaishali District,

Bihar, India – 844 122

Mobile: +91-808*******/995-***-****

Declaration:

I hereby declare that all the above information is true to the best of my knowledge and belief.

Place: Oman

Date:

MOHAMMED MUSHTAQUE

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