Customer Service High School

Dennis Knapp

Wauseon, OH

***********@*****.*** - 419-***-****

WORK EXPERIENCE

Buisness Owner

Denny's Pick-Up Service - Liberty Center, OH - March 2010 to August 2013

Responsibilities

Residential and Commercial trash removale

Accomplishments

Provided excellent customer service

Skills Used

Customer service, managemant,sales and budgeting (finances)

Security Supervisor

IPC International Inc. - Maumee, OH - July 2007 to November 2012

Responsibilities

Vehicle,foot and bike patrol of the grounds at The Shos at Fallen Timbers.responded to medical emergencies

and provided first-Aid,CPR and or used the AED if needed. Report writting, training of new officers, responsible

for disiplinary proceedures,payroll and keeping track of attendance.

Accomplishments

I received an Distinguished Service Award for observing and aiding the Maumme PD, in the apprehenssion

and arrest of three (3) shoplifting suspects who were involved in a multi stat theft ring.

Skills Used

Customer service, observation skills, report writting skills, court testimony skills, First-Aid shills and

communication skills.

Shift Supervisor

Contenential Secret Service Bureal - Toledo, OH - September 2001 to June 2003

Responsibilities

I patroled the grounds both by foot and vehicle at the grounds and hub of Bax Global, located at the Toledo

Express Airport in Swanton,Oh. I was responsible for training of officers and replacing officers the called off

making sure the schedule stayed full and all hours where accounted for. I Check pilots bags before allowing

the to enter the ramp area to access their planes, checked the under carriages of semi's and aircraft mechanic

trucks for bombs .

Accomplishments

Provided excellent customer service and people skills, report writing skills, and management skills.

Skills Used

Inter peronal skills, management skills, and report writting/communication skills.

Patrolman

Village of Swanton Police Department - Swanton, OH - April 1989 to November 1994

Responsibilities

Patroled the village and upheld both the village ordances and the state laws. Responded to both civi and

criminal complaints and injury and non injury accidents. Appearded in and testified in court to inclued traffic

court,criminal court and in fron of the Grand Jury. Also included accurate and factual report writting.

Accomplishments

Never lost a case in court

Skills Used

People skill, observation skills, report writting skills, communication skills,First-Aid skills and court testimony

skills.

EDUCATION

O.P.O.T.A. Certification in Law Enforcement

Criminal Justice Training Council - Toledo, OH

1988 to 1988

High School Diploma in Basics

Liberty Center High School - Liberty Center, OH

1984 to 1988

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