Customer Service Manager

JENNIFER SAEZ

**** **** *** *******, ** *****

*HOME PHONE: 407-***-**** *MOBILE PHONE: 407-***-****

*EMAIL: *************@*****.***

CAREER SUMMARY

Dedicated Property Management professional with 10+ years of providing outstanding, high-quality

performances, professionalism and very strong analytical skills. Extensive experience in conventional,

bonded, HUD, Section 8, and LIHTC communities. Aggressively skilled in rent & bad debt collections.

Also maintain a high closing ratio. Creative thinker, meticulous, thorough, incredibly organized &

motivated self-starter that excels in learning new things & grasping concepts, ideas, & practices. Easily

adept at maintaining multiple projects simultaneously while prioritizing accordingly, and keeping

composure and sense of humor.

EMPLOYMENT

07/2013 PRESENT Administrative Assistant

NuVibe Entertainment

751 Quail Hollow Dr Orlando, FL 328**-***-*** 2077

All administrative duties including order & purchase advertising material, marketing, scheduling events,

submitting contracts through email, fax or regular mail, collect payments, process invoices, accounts

payable/receivables, rent or purchase event supplies as needed as well as venue set up, etc.

6/2008 7/2013 Assistant Community Manager

Camden Lee Vista Apartments (492 Units)

5901 Bent Pine Dr. Orlando, FL 32822 Camden Property Trust 713-***-****

Assisted Community Manager with budgeting, marketing, fiscal management, maintenance supervision,

and execution of the asset’s capital improvement plan and supervision of the on-site team. Training &

support of Leasing Consultants in the leasing of apartments and ensuring that Fair Housing guidelines

were followed; verify potential resident applications; leased and maintained a 50%+ closing ratio, post

rental collections, make bank deposits and oversee the administration of accounting functions for the

community, met regularly with Community Manager and staff to discuss community performance,

audited, maintained and updated resident lease files and computer records for the community, including

generation of reports, updated social media such as Facebook, Craigslist, Twitter & Active Building,

processed notices to vacate & manage delinquency/file evictions as necessary and all necessary associated

collections activities, consistently met 0% delinquency, handled resident concerns and coordinated

resolution with Community Manager or other member of the leadership team, performed. Also had the

opportunity to work at sister communities such as Camden Landings, Camden Reserve & Camden La

Vina, which is a Lease up property.

03/2007 6/2008 Assistant Property Manager

Royal Summit Apartments (188 Units)

3024 B S. Rio Grande Ave. Orlando, FL 32805 Miles Properties, Inc. 813-***-****

Duties included: developing and implementing ideas to maximize operating efficiency and financial

performance; assisting in the supervision of property management staff, negotiation of building services

contracts and vendor selection, operating/capital improvement budget preparation management,

maintaining contact with residents and owner representatives to ensure solid relationships, processing in-

house HUD certifications as well as Section 8, in compliance with their guidelines, conducting weekly

property inspections, and providing first class customer service.

03/2006 03/2007 Assistant Property Director

Highland Pointe Apartments (272 Units)

7721 Silverpoint Blvd Orlando, FL 32822 ZOM Residential Services 407-***-****

Responsible for assisting Property Director, marketing, community tours, applicant screening, unit

walkthrough inspections, data entry, paperwork preparation & audits, notices, ordering supplies, handling

multi-line phones, collecting and posting rent, daily bank deposits, low delinquency rates, evictions,

move-ins/move-outs, renewals, deposit accounting, coding & submitting invoices, collections, market

surveys, month-end & weekly reports, resident functions, & day to day operations such as contracts &

vendors, also assisted in payroll when necessary.

04/2004 03/2006 Assistant Community Manager

The Resort at Lake Fredrica Apartments (360 Units)

3211 S Semoran Blvd Orlando, FL 32822 Waterton Property Management 312-***-****

Assisted Property Manager, coding & processing invoices, low delinquency rates, market surveys,

marketing, community tours, applicant screening, unit walkthrough inspections, data entry, paperwork

preparation, notices, ordering supplies, daily bank deposits, inbound/outbound calls, collecting payments,

report preparation, evictions, stipulations, bad debt collections, renewals, deposit accounting & resident

functions.

10/2002 04/2004 Leasing Consultant

Jackson Square Apartment Homes (288 Units)

803 Don Quixote Ave Orlando, FL 328207 Fifteen Asset Management 305-***-****

Leasing apartments, making flyers, submitting service requests, marketing, community tours, unit

walkthrough inspections, data entry, paperwork preparation, notices, ordering supplies, handling multi-

line phones, collecting and posting rent, move-ins/move-outs, renewals, market surveys, setting up

resident functions, & day to day operations.

COMPUTER EXPERIENCE

Microsoft Word, Word Perfect, Excel, Outlook, Publisher, AMSI, CITRIX, PowerPoint, MRI, YARDI

Enterprise, YARDI Voyager, Real Page/OneSite, OneSite Payments, Blue Moon, Windows, Lotus,

Access, Budget Control Ledger, OPS Technology, Rent Roll, Safe Rent, Rent Manager, Credit Retriever,

ASAP, etc.

EDUCATION

1998-1998 High School Diploma, Colonial High School 6100 Oleander Dr. Orlando, FL

CERTIFICATIONS

CAM (Certified Apartment Manager), Fair Housing, Customer Service, Customer Service as a

Competitive Advantage, Resident Retention, Leasing for a Living, Preventing Sexual Harassment

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