Customer Service High School

PORSHA CRUTCHFIELD

**** * ******** **** **********, NC 27409

Phone: 336-***-**** Email: **********@*******.***

OBJECTIVE

Using over one year of customer service experience, obtain an entry-level retail or cashier position working

with a local Triad employer.

SUMMARY OF SKILLS

• Over one year of customer service experience working in a fast-paced environment

• Trustworthy leader with over one year of cashier and trainer experience

• Strong multi-tasker capable of completing projects on time

• Very dependable, hardworking team player with experience using computers (strong team member)

EDUCATION

Guilford Technical Community College: Jamestown, NC

August 2013 - Present

• Associate in Applied Science, Business Administration Degree (Expected Graduation Date: 2016)

Southwest Guilford High School: High Point, NC

• High School Diploma (Completed)

WORK EXPERIENCE

Cashier, Kmart: Greensboro, NC

Jul- Present

• Ability to observe customer traffic and calls for additional service as needed.

• Ability to run fast and efficient cash register operations.

• Knowledgeable of store, services and locations of merchandise.

• Demonstrates strong skill set in suggestive selling techniques for add on sales

Cashier, Big Burger Spot: Greensboro, NC

May-Jul 2014

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Answer customers' questions, and provide information on procedures or policies.

• Assist customers by providing information and resolving their complaints.

• Greet customers entering establishments.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping

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floors and emptying trash cans.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash

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registers, or optical price scanners.

Seasonal Cashier, Sears: Greensboro, NC

Nov- Dec 2013

• Takes ownership for enhancing the customer experience

• Partners with selling and sales support associates to provide superior customer service (i.e., assist

customers, answer phones)

• Assists in resolving customer issues

• Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where

applicable, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous

income opportunities)

Sale Associate, Party City: Greensboro, NC

May – July 2013

• Worked with customers to locate products and provide strong customer service at all times

• Took customer cash and credit card payments using the company’s cash register

• Kept the store clean and presentable at all times

Home Health Aide – Family Member: Plainfield, NJ

January – March 2013

• Assisted with activities of daily living such as: preparing meals, picking up prescriptions, and assisting

with food shopping, etc.

Cashier/Crew: McDonald’s: High Point, NC

November 2011 – December 2012

• Provided exceptional customer service to diners at all times in a high stress, fast moving environment

• Utilized a Point of Sales (POS) ordering system to take customer payments and place orders

• Trained new employees to work directly with customers and assist on the front line

• Stocked the front line with condiments and other items while assisting on the line (e.g. handling fryers)

Contact this candidate