Customer Service Human Resources

LIZABETH SOSA

Phoenix, AZ *****

623-***-**** Email: ***********@*****.***

HUMAN RESOURCES PROFESSIONAL

Successful and accomplished Human Resources professional with goal-oriented work experience in Human Resources

Management with multi-site and multi-state responsibilities. Worked side-by-side with Human Resources Director in

implementing comprehensive company-wide HR strategies. Provided support for over 20 locations across the United States.

Managed exempt and non-exempt staff, assisted in merger/acquisition and integration of new locations. Multi-faceted in

competencies in Human Resources polices; legal compliance; employment law (Title VII, EEO, FLSA, FMLA, ADAAA, WC,

OSHA); employee relations; performance and attendance management; benefits and compensation administration; reward and

recognition programs; employee recruitment and retention; onboarding; human resources records management; and

organizational development, workforce planning, company policies, employee handbook, labor relations, and employee opinion

surveys resulting in reduced turnover. Designed and implemented training and development program and providing HR

generalist support. Detail oriented and highly organized at providing administrative direction and operational strategies critical

to organizational success with proven ability to thrive in a busy environment with positive results. Well-developed interpersonal

skills with excellent verbal and written communication skills, able to establish and maintain productive relationships across all

organizational levels.

PROFESSIONAL EXPERIENCE

Aetna Health Care (contract position through Ajilon) May 2013 – Dec. 2013

Human Resources Generalist

• Talent Acquisition

• Project lead for internal and external recruiting for new Healthcare Exchange

• Recruiting at hourly and management levels

• Onboarding

• Employee Relations

• Payroll, attendance and timekeeping

• Record retention/destruction

• Processed and Performed I-9 audit

• Leave of Absence Coordinator/Specialist – FMLA/ADA Administration

• Taleo, Lawlogixs, ADP, Applicant Tracking Systems, Employment Verifications, Time Keeping

Relocation from New Jersey to Arizona

Educational Sabbatical to complete studies at University of Phoenix Aug. 2010 – Dec. 2012

PARKING COMPANY OF AMERICA AIRPORTS, LLC, Newark, NJ June 2004 - July 2010

Nationwide off-airport parking company.

Regional Human Resource Generalist 2005 to 2010

• Recruitment at the executive, managerial, and hourly level, Interviewing, & New Hire Orientations/Onboarding

• Applicant Tracking Systems

• College Recruiting/Job Fairs

• Pre & Post-Hire Assessments / New Hire Orientation

• Payroll, attendance and time keeping

• Benefits & Compensation Design / Benefits Administration

• Federal and State Employment Laws (FMLA, ADA, FLSA, Title VI, and COBRA)

• Leave of Absence Coordinator

• Reduced number of Employee Relations Issues / Counseling / Resolution

• Union Avoidance/Union Negotiations/Union Liaison / Active participant in Collective Bargaining Agreements /

Arbitration / Grievance Investigation and Resolution

• Unemployment Hearings and Processing

• Affirmative Action

• Designed and Implemented Employee Customer Service Training & Development Program

•

Resumé of Lizabeth Sosa Page 2

• Payroll, Leave, MS Word, Excel, PowerPoint, Visio, and Sharepoint, E-verify, Taleo, Sterling, LawLogics, Kronos,

PeopleSoft, Keynomics

• Worker’s Compensation Claims Administrator

• Handbook/Policy Development and Implementation

• Employee Recognition Programs

• Evaluation, Discipline / Termination Decisions / Exit Interviews

• Implemented Performance Management/Evaluation in Region

• EEOC Compliance/ EEOC Resolution

• Training including diversity, sexual harassment and coaching

• Leadership / Mentoring / Coaching

• All other HR Activities as required

Worked closely with 22 unit managers and ensured appropriate handling HR policies and procedures

Extensive travel throughout the United States

Training and Development Manager, 2005 to 2007

Development, design and implementation of Customer Service Training Model

Delivered effective and successful training seminars at various locations across the nation

Worked with location staff to settle conflicts and issues by holding roundtable sessions

Executive Assistant to President & CEO 2004-05/2010

High-profile, executive-level administrative position supporting President. Scope of

responsibility was diverse and included developing travel arrangements, coordinating meetings, preparing reports, event

planning, expense reporting, and provided executive administration.

Developed relationships with various outside vendors for office supplies and cell phones.

• Consistently produced outstanding operational performance necessary to achieve administrative objectives for management.

U.S. INDUSTRIES, INC., Iselin, NJ Sept. 1991 – Oct. 2004

Diversified global industrial management corporation.

Executive Assistant to Sr. Vice President, Administration, Sept. 2000 - Oct 2004

Scope of responsibility included all aspects of Human Resource Management

Maintaining employee files, performance appraisals, yearly bonus distribution, bi-weekly payroll, 401K, stock options

/ grants, affirmative action, and federal and state employment laws, assisted in processing payroll

Coordinating meetings, events, conference calls, regulatory reporting and executive administration.

Handled confidential operating and financial information, maintained/updated calendar of appointments, travel

arrangements, balanced multiple priorities and coordinated and completed special projects and reports.

Administrative Assistant / Tax Department, Sept. 1991- Sept. 2000

Provided administrative support and coordinated a variety of complex executive meetings, and prioritized and handled

multiple projects simultaneously.

Arranged detailed travel logistics, schedules, itineraries, reservations, and coordinated programs, events and

conferences.

Processing of timely federal and state taxes and returns, monthly estimated tax payments, coordinating with various

locations on timeliness of filings

Registered business with local Secretary of State, established licensing for new companies and unregistered

businesses when required.

LANGUAGES

Conversational Spanish with ability to read and write

EDUCATION

PHR Examination scheduled for December 2014

Bachelor of Science Degree in Business / Management, University of Phoenix, December 2012

Associates of Arts Degree in Business / Management, University of Phoenix, October 2010

Human Resource Certification, University of Phoenix, March 2009 (recognized by SHRM)

AFFILIATIONS / CERTIFICATIONS / WORKSHOPS

Society for Human Resource Management, Member since 2008

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