Customer Service Manager
Resume:
Dawn Predni, CNA
**** * ******* **. / ****** Lake, Illinois 60097
815-***-**** / *********@*****.***
Objective: Quick leaner who is seeking a flexible position. I have a strong customer service
background, management training, and sound communication and organizational skills. I have
taken many healthcare and psychology classes.
Work Experience:
Centegra Health Systems 12/2010-05/2014
McHenry, Illinois
Patient Care Technician
Worked as a CNA in a hospital setting. Duties included assisting nurses and patients as needed.
Decision making skills when an emergency situation arose. Communicated with the
doctors/nurses regarding status of patients. CPR certification updated every 2 years.
Sunrise Assisted Living
Barrington, Illinois
Lead Care Manager/Medication Care Manager 10/2007 – 09/2009
Work as a CNA in a nursing home/assisted living setting.
Change, dress, and assist patients in all aspects of daily living activities.
Make decisions and direct support staff when there is an emergency situation.
Serve meals, clean up, dishes, laundry and room upkeep as well.
Meet with family members and potential new clients.
Assist with staff interviews and annual staff evaluations.
Receptionist
Montesano Capital Management, Barrington, IL 11/2006 – 10/2007
A property management firm that managed 31 commercial properties throughout the Chicago
land area. My duties included answering the phones, dispatching property managers and
maintenance for maintenance requests, distributing mail, filing, handling vendor, tenant issues.
Inputting all incoming invoices into QuickBooks, assisting accounts receivables and also
assisting our paralegal with various typing projects. Other duties include ordering supplies for
the company and any other projects as they came up.
Paralegal
Adler & Associates, Chicago, IL 11/2005 – 11/2006
A collections law firm dealing primarily with past due debt on credit cards and auto loans. The
job duties included heavy phone work speaking with both clients and debtors. Preparation of
varies legal documents such as wage and bank garnishments, liens, and letters to the debtor,
affidavits.
Legal Assistant
Kovitz Shifrin Nesbit, Buffalo Grove, IL 5/2001 – 8/2005
Work in the field of collections on debts regarding homeowners associations. Prepared
collection letters, notice and demands, and liens. Recording of liens. Ordering and processing of
title searches. Preparation of payment plans. Follow-up on payment plans. Documenting
bankruptcy notices. Filing proof of claims against bankruptcy. Bankruptcy follow-up for post-
petition payments. Filing motions to modify the automatic stay in bankruptcy. Strong client
contact and problem solving involved. Strong contact with opposing counsel. Letters to
homeowners, Board members, and opposing counsel regarding various issues. Juris docketing
and Word programs utilized daily. Choice point online and Bankruptcy site used often.
Certified Nursing Assistant
Rosewood Care Center, Inverness, IL 1/2005 – 5/2005
Worked as a CNA in a nursing home setting. Required changing, dressing, and assisting patients
in all aspects of daily living activities.
Personnel Manager
9/1999 - 5/2001 Wal-Mart, Crystal Lake, IL 9/1999 – 5/2001
Duties included screening and hiring of all employees, scheduling, payroll, insurance, wages,
risk control, and a wide variety of other duties.
Customer Service Manager
Wal-Mart, Hodgkins, 9/1993 – 9/1999
Experience with this company was quite extensive as I had been with them for 7 years. Began as
a sales associate, worked up to support team manager. Involved with shipping, receiving,
customer claims, accounting, and cashier responsibilities.
Education:
Harper College
Palatine, Illinois 8/2008-2010
Completed course work in medical terminology and biology.
Currently in the Medical Assistant program at Harper College.
Have taken many psychology classes.
Skills:
Microsoft Office products efficient
Legal collections data entry
Customer service orientated
Strong leadership & communication
Contact this candidate