Customer Service High School
Resume:
Brittany Pry
**** *** ***** **. **********, IN **122
C: 502-***-**** *****@*******.***
Objective:
Seeking an entry level position in a customer service setting, utilizing the skills and knowledge
acquired in previous professional experiences.
Education:
Indiana University Southeast New Albany, IN
Bachelor of Science in Education August 2006
Major: Secondary Language Arts
G.P.A. 3.2
Professional Experience:
MEDS
Patient Advocate Louisville, KY
April 2013-April 2014
• Handled inbound and outbound calls to self-pay patients regarding county, state,
and federal assistance programs.
• Conducted screenings to determine patient’s eligibility for assistance programs.
• Initiated application process for assistance.
• Maintained contact with patients throughout application process.
• Recorded and maintained documentation related to patients’ account.
• Utilized various hospital systems for record keeping purposes.
• Maintained patient confidentiality.
Kelly Educational Staffing New Albany, IN
Substitute Teacher 2010-2011 School Year (Aug.-May)
2009-2010School Year (Aug.-May)
• Taught students in a variety of grade levels, from preschool through high school
• Provided instruction in a classroom setting with as few as three students to as
many as thirty
• Prepared for daily lessons in various subjects, ranging from Math and Science to
English and Social Studies
• Created a safe and supportive environment for students
• Kept daily records of attendance, lunch count, completed lessons, student
behavior, and all office communications
• Used a variety of teaching methods to engage various learners
• Followed the policies and procedures set forth by Kelly Staffing Agency
• Worked one on one and in small group settings with special need students
Jefferson County Public Schools Louisville, KY
Substitute Teacher 2007-2008 School Year (Aug.-May)
2008-2009 School Year (Aug.-May)
• Taught students in a variety of grade levels, from kindergarten through high school
• Provided instruction in a classroom setting with as few as eight students to as
many as thirty
• Prepared for daily lessons in various subjects, ranging from Math and Science to
English and Social Studies
• Created a safe and supportive environment for students
• Kept daily records of attendance, lunch count, completed lessons, student
behavior, and all office communications
• Worked within diverse school settings in various locations throughout the city
• Adapted to a different work environment on a daily basis
• Varied instruction to meet the needs of diverse student populations
• Followed the policies and procedures set forth by the various schools
• Worked in small group settings with special need students
Value City Department Stores Clarksville, IN
Part-time Customer Service Associate Sept. 2011- Aug. 2006
• Operated a cash register
• Processed sales and refunds
• Processed credit card applications on the computer
• Answered a multi-line phone
• Provided customer service
Relevant Skills/Strengths:
Understanding of the science of learning
o
The ability to see all opportunities as a chance to learn
o
Patient and compassionate when dealing with others
o
Strong communication and customer service skills
o
Detail oriented with well-developed problem solving abilities
o
Computer Skills:
Proficient on PC computers. Proficient with MS Word and Power Point. Experience with MS Excel
and Access.
References:
1. Nikki Noll
Operations Manager at MEDS
9200 Shelbyville Road Suite 210
*****.****@***-****.***
2. Sarah Balcombe
Regional Director at MEDS
9200 Shelbyville Road Suite 210
*****.********@***-****.***
3. Arika Lobbia
Medical Assistant
9500 Yellow Pine Court
Louisville, KY 40229
***********@*****.***
Contact this candidate