Customer Service Representative

Kathryn C Greenaway

*** ****** *****, ******* ****, IL

cell number: 815-***-****

E Mail: ************@*****.***

A team player, organized, positive thinking leader. Great communication skills

gained from working in professional environments as well as different cultural

lifestyles. Extensive background in adapting to diverse surroundings.

*Education and Training*

Bachelor of Arts in Human Services

Saint Mary’s University of Minnesota

Winona, MN – 1999 2003

Les Mills BODYFLOW Training

Les Mills Studio

Crystal Lake, IL 2008

*Languages*

Italian – Advanced

English – Mother tongue

Professional Writing Experience

10Best Travel Website

Local Expert of Florence, Italy

July 2011 April 2012

Writing about Florence using guides, top ten lists, popular neighborhoods and

famous attractions. Utilizing social media outlets for promoting my articles like

Twitter, Facebook, Tumblr, Pinterest. Knowledge of DirectEdit program to upload

pictures, articles, etc

NileGuide Travel Website

Local Expert of Florence, Italy

July 2009 April 2012

Writing about Florence using guides, top ten lists, popular neighborhoods and

famous attractions. Utilizing social media outlets for promoting my articles like

Twitter, Facebook, Tumblr, Pinterest. Knowledge of DirectEdit program to upload

pictures, articles, etc

Charming Italy

Tuscany Expert Writer

September 2010 October 2011

Writing blog articles about Tuscany festivals, traditions, secrets and folklore of

Florence as well. Utilizing social media outlets for promoting my articles like Twitter,

Facebook, Tumblr, Pinterest.

*Professional Experience*

BODYFLOW Instructor

Health Bridge Fitness Center, Crystal Lake, Illinois May 2008 December

2009, December 2013 present

Teaching a class with a combination of Tai Chi, Yoga and Pilates as well as a

Leading the BODYFLOW instructors at Health Bridge. Motivating and encouraging

approximately 30 members each class 8 times a week focusing on flexibility,

alignment and balance.

English Teacher

London School, Florence, Italy, May 2010 December 2013

Teaching English to adults from beginner to advanced levels; Teaching Business

English at companies in and around Florence.

English Teacher

IDI Informatica, Florence, Italy, October 2010 July 2013

Teaching English/Business English to adults from beginner to advanced levels.

Receptionist

SHAH Business Center Crystal Lake, Illinois, April 2009 July 2009

Processing survey results of classes; Answering the phone in a professional

manner, Assisting the staff with mail, Inventory of books and Supply of information

packets.

Data Entry Specialist

Practical Communications, Palatine, Illinois, October December 2008

Created graphs and excel documents with demographic from the OSP Expo;

Checked addresses of customers and deleted the company if no longer in

business; Added logos to the OSP Magazine website; Uploaded the feature

articles to OSP Magazine website.

Data Entry Specialist

Modine Manufacturing, Ringwood, Illinois September 2007 May 2008

Filing paperwork for staff and creating spreadsheets in Microsoft Excel; Using QAD

program for manufacturers; Updating part numbers in QAD; Organizing filing

cabinets.

Enrollment Administrative Assistant

McHenry County College, Crystal Lake, Illinois March December 2006

Assisting students with information about enrollment; Answering incoming calls in a

professional manner; Making appointments for the Counselors and Advisers;

Organizing New Student Orientation packets; Assisting Secretary of Student

Services.

Customer Service Representative

Motorola, Schaumburg, Illinois January 2004 May 2005

Answered incoming calls in a professional manner; Responsible for placing orders;

Assisted customers with knowledge of product information; Dealt with customer

complaints; Managed cases dealing with new membership setups on the Motorola

Online website; Took part in several Motorola training programs for sales and

customer service.

*Computer skills*

Windows, Mac, iPhoto, Microsoft Office (Word, Excel, PowerPoint, Outlook),

Internet savvy, Oracle, QAD, SAP, SalesPad and Social Media Marketing skills,

SEO skills, Blogging skills, Google apps.

*Core Strengths*

Communication skills

Time management sensitive

Customer service oriented

Interpersonal and relationship skills

Problem solver

*References upon request*

Contact this candidate