Customer Service Manager

BRET W. PARSONS

*** ****** ***** **, *** **

Toms River NJ 08753

Telephone: 732-***-****

Email: ************@*****.***

SUMMARY:

Over 12 years experience in supply, Integrated Logistics and warehouse operations. Highly motivated

professional with experience in customer service and satisfaction, quality, and accountability. A team

player and independent contributor that is able to access complex problems and manage multiple

priorities.

EXPERIENCE

DRS Technologies, Inc (9 Years)

Job Title: Logistics/Warehouse Clerk

Project: Afghan National and Border Police

Dates: September 2010 to November 2013

Location: Kabul, Afghanistan

Full-Time/ Hours Worked per Week: 84

• Issued and tracked Government Furnished Equipment (GFE). Operated 4k and 6k forklifts and

pallet jacks to relocate over 20,000 pounds of equipment/products per day. Sorted and distributed

mail; palletized, wrapped, labeled and loaded pallets of equipment. Maintained a successful

safety track record of zero products damaged and no personnel injuries.

• Ensured warehouse security measures were enforced in hazardous/wartime environment.

• Received and stored equipment; created shipping labels, issued and verified customer parts,

loaded vehicles, and delivered inventory to customers.

• Ensured inventory and stock was placed and rotated in accordance with operating procedures.

• Conducted monthly warehouse inventories for over 47,000 items.

• Received incoming deliveries, confirmed invoices and bill of landings against project data.

• Managed all aspects of verifying incoming items and outgoing customer material on release

orders (MOI9’S).

• Issue and track equipment going to several locations throughout country of Afghanistan.

• Maintained daily log of all GFE equipment issued to Afghan National Police/Ministry of Interior.

• Prepared and provided daily reports to Logistical Manager.

• Maintained hand receipts for all contractor personnel.

• Maintained inventory of major end items into Cost Point system.

Job Title: Help Desk Analyst

Project: US Army Project Manager Defense Communications and Army Transmission Systems (PM

DCATS) / Army Materiel Command (AMC) Multi-Media Communications System (MMCS)

Dates: November 2008 to September 2010

Location: Fort Monmouth, NJ

Full-Time/ Hours Worked per Week: 60

• Provided Help Desk support services for high level military, civilian and contractor personnel for

over five projects supporting deployed Warfighters.

• Duties included the processing and tracking of trouble tickets, creating users accounts, creating

email accounts, monitored network logs, interviewed remote technicians to evaluate problems

and perform troubleshooting through phone consults, provided technical support for deployed

communication systems.

• Assisted with system relocation and firewall modification requests.

• Responsible for understanding all personnel and terminals assigned to the project including

system capabilities. Responsible for all day-to-day project operations and reporting information to

the Project Lead and for the administrative needs of the project.

• Installed, configured, troubleshot, and cataloged end user computers, printers, and scanners.

Tested connectivity between the Ethernet network switches and end user computer Network

Interface Controller (NIC) cards.

• Configured domain access, email client, Internet client, and core software applications on end

user computers. Performed satellite antenna peak and polling to ensure maximum signal.

Job Title: Logistics Manager

Project: Army Materiel Communications (AMC) Deployed Communication Systems

Dates: September 2007 to November 2008

Location: Camp Anaconda, Balad, Iraq

Full-Time/ Hours Worked per Week: 84

• Performed as a Logistician for AMC Communication Systems to include shipping and receiving

to Southwest Asia (SWA) Areas of Responsibility (AOR).

• Coordinated shipping and receiving over 70 ISU 90’s shipping containers and commercial and

HMMWV communication vehicles.

• Created and maintained equipment and supply inventories, hand receipts, COMSEC Controlled

Items, and shipping/receiving documents using Integrated Logistics Management System (ILMS)

and Microsoft (MS) Excel.

• Installed satellite communications equipment and antennas for voice, data and video systems.

Job Title: Supply Request Expeditor

Project: US Army Product Manager Defense Wide Transmissions Systems (PM DWTS) / Army

Sustainment Command (ASC)

Dates: September 2005 to September 2007

Location: Fort Monmouth, NJ

Full-Time/ Hours Worked per Week: 40

• Performed as Logistician and Material Parts Expeditor for seven Government projects providing

worldwide operations for Major Army Commands including Army Materiel Command (AMC)

supporting soldier voice, data and video requirements.

• Maintained project property books and supply databases for all Government Furnished

Equipment (GFE) and inventories of end items for over 100 deployed telecommunications

systems supporting Operations Iraqi Freedom (OIF) and Operations Enduring Freedom (OEF).

• Performed shipping and receiving duties. Processed and documented all project materials

received and installed into the Network Operations Center (NOC) facility.

• Monitored requisition documents against actual requirements and received materials.

• Reported discrepancies to Government, Project Lead, engineers, and procurements analysts.

• Insured materials and parts were received and stored in accordance with established company and

Government contract guidelines.

• Assisted Government personnel with audits of supply storages.

• Reviewed Trouble Ticket system and emails from deployed sites for all logistical, supply and

repair part actions.

• Prepared all Return Material Authorizations (RMA) for all warranted equipment. Monitored

status of RMA equipment and contacts vendors to insure speedy turnover of broken equipment.

• Coordinated and maintained all documentation for shipping requirements with Fort Monmouth

Transportation Office, FedEx and DHL.

• Maintained MS Excel spreadsheets for all supply actions of system inventory, spares and supply

requisition status.

• Alternate duties included assisting site personnel with the operations of the operations center by

monitoring satellite links, equipment alarms, installing new equipment and responding to user

requests.

TECHNICAL AND MANAGEMENT SERVICES CORPORATION (3.5 Years)

Job Title: Supply Request Expeditor

Project: US Army Product Manager Defense Wide Transmissions Systems (PM DWTS) / Army

Sustainment Command (ASC)

Dates: October 2004 to September 2005

Location: Fort Monmouth, NJ

Full-Time/ Hours Worked per Week: 40

• Maintained accountability documentation for over 7,000 end items and spares for deployed.

satellite and network equipment supporting worldwide operations including OEF and OIF.

• Conducted extensive inventory of all system and Network Operations Center (NOC) equipment

spares, maintaining Government Property Book.

• Completed documentation and turned-in over 1,000 pieces of obsolete equipment to DRMO.

• Maintained spare part kits as directed by Government and Standard Operating Procedures (SOP).

• Reviewed daily reports for parts and logistic related issues. Provided recommendations to resolve

all issues to Government Representative and Project Lead.

• Followed through with deployed operators, engineers and procurement analysts to ensure

materials were ordered, shipped and received in an expedient manner and without incident.

• Assisted with the duties as transportation supervisor to ensure all vehicles were turned in for

scheduled maintenance and inspection.

• Assisted the COMSEC Custodian with the inventory for over 650 secure devices.

• Assisted NOC engineers with the integration of telecommunications equipment supporting over

70 deployed satellite systems and NOC equipment.

• Assisted with the operations of the NOC by monitoring equipment alarms and Video Tele-

Conference systems, and installing new equipment.

Job Title: Data Entry Clerk

Project: US Army Product Manager Defense Wide Transmissions Systems (PM DWTS) / Army

Sustainment Command (ASC)

Dates: April 2002 to October 2004

Location: Fort Monmouth, NJ

Full-Time/ Hours Worked per Week: 40

• Received equipment, conducted inventories, and assisted engineers integrating deployable

satellite communications systems and Network Operations Center (NOC) equipment racks.

• Manufactured equipment cables, installed equipment, and performed equipment checkout

procedures.

• Coordinated and monitored all system and equipment shipping worldwide, movement and

delivery evolutions. Coordinated shipments with FedEx and DHL.

• Assisted with the loading of vehicles and ISU-90 containers onto contracted vehicles.

• Qualified and operated forklift and 5-ton vehicles in the performance of duties.

• Prepared shipping and receiving documents in Government contract format.

• Maintained Government Furnished Equipment (GFE) inventory of over 100 pieces of

communications equipment.

EDUCATION

• Woodside High School, 2001, HS Diploma, General Studies

• Working on Associates Degree, Ashworth College, GA, completed 3 courses

Specialty

Courses:

• Defense Acquisition University (DAU) courses on Life Cycle Logistics

• Electronic Electricity I and II, keyboarding classes

• Computer Information System and Advanced classes

• Proficient with Microsoft Office Suite

• Qualified forklift operator

• Electrical Safety for General Industry

• CompTIA Network+ and Security+

Qualifications:

• Information Assurance Security Officer (IASO) level 1

• Information Assurance Security Officer (IASO) level 2

PERSONAL / Other

• Outstanding references available upon request

• DoD SECRET Security Clearance

• Car enthusiast, perform upgrades and routine maintenance on personal, family and friends

vehicles

• Computer expert. Build and upgrade computer systems

• Physically fit

Contact this candidate