Manager Service

Elvin Baolli

**** * ****** ***

Campbell, CA ****2

*******@*****.***

Phone: 954-***-****

OBJECTIVE:

To obtain a position that will utilize my tremendous passion for food, exceptional guest service

and leadership qualities in a progressive environment with great growth opportunities.

PROFESSIONAL SKILLS:

Leadership

• Setting goals for the work group, developing organizational capability, and modeling how

we work together

• Demonstrating a calm demeanor during periods of high volume or unusual events and

managing smooth transitions thereafter to keep store operating to standard and to set a

positive example for the store team.

• Displaying a "customer comes first" attitude by training and holding team members

accountable for delivering a legendary guest service.

• Driving the implementation of company programs by developing action plans and

directly motivating and instructing the store team to implement them to meet operational

and organizational objectives.

• Managing with integrity, honesty and knowledge that promote company’s culture, values

and mission.

• Planning, identifying, communicating, and delegating appropriate responsibilities and

practices to store assistant managers and key team members to ensure smooth flow of

operations.

• Providing coaching and direction to the store team to take action and to achieve

operational goals. Constantly reviewing store environment and key business indicators to

identify problems, concerns, and opportunities for improvement to provide coaching and

direction to the store team to achieve operational goals.

Planning and Execution

• Developing strategic and operational plans for the work group, managing execution, and

measuring results

• Monitoring and managing store staffing levels to ensure team member development and

talent acquisition to achieve and maintain store operational requirements.

• Utilizing existing tools to identify and prioritize communication, using discretion to filter

communications to the store team. Experienced on communicating clearly, concisely and

accurately in order to ensure effective store operations.

Business Understanding & Execution

Ensuring adherence to applicable wage and hour laws for nonexempt team members and

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minors, complying with California’s HR and wage guidelines.

Soliciting customer feedback to understand customer needs and the needs of the local

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community, where involvement is key to success.

Using all operational and financial tools to plan for and achieve operational excellence in

•

the store. Tools include Performance and Labor Based Scheduling, Monthly Status

Report, Quarterly Business Review, Inventory management and Profit and Loss

statements.

Using discretion in accessing external resources to support store operations and to

•

execute district and regional initiatives.

Utilizing management information tools and analyzing financial reports to identify and

•

address trends and issues in store performance.

Team Building & Development

• Providing partners with coaching, feedback, and developmental opportunities and

building effective teams; actively managing store partners by regularly conducting

performance assessments, providing feedback, and setting challenging goals to improve

partner performance. Managing ongoing partner performance using performance

management.

• Demonstrating ability to manage store operations independently and effectively in a fast-

paced environment; managing multiple situations simultaneously ensuring established

service levels are achieved at all times

• Strong operational skills in a customer-service environment; strong problem-solving

skills; team-building skills; ability to communicate clearly and concisely, both orally and

in writing; strong leadership skills, with the ability to coach and mentor others; ability to

plan and prioritize workload and to handle confidential and sensitive information

EMPLOYMENT HISTORY:

Buca di Beppo - General Manager

October 2011- Present, Campbell, CA

Chili's Bar & Grill - Restaurant Manager

July 2007- September 2011, San Diego, CA

Olive Garden Restaurant - Restaurant Manager

August 2006 – June 2007, San Diego, CA

Primavera Restaurant - Manager/Maitre D'

January 2004 – January 2006, Ft. Lauderdale, Fl

Columbia Restaurant Group, Restaurant Manager

October 1997 – December 2003, Saint Petersburg, FL

LANGUAGES: English, Spanish, Italian, Albanian

ServSafe Food and Alcohol Proctor

References available upon request.

Contact this candidate