Active Directory Engineer
Resume:
William Grant
SUMMARY
. NETWORK ENGINEER WITH 15 YEARS OF EXPERIENCE IN SECURITY ANALYSIS,
ENGINEERING, AND OPERATIONS.
. 7 years of Load Balancer experience as well as 3 years of experience
using F5 Load Balancer in environments with 400+ servers and switches.
. Participated in several boot camps utilizing Cisco Certifications,
including a CCNA.
. Experienced in multiple high end platforms and installation of
software applications as well as extensive experience in Help Desk
problem resolution.
Skills
AIX, AS/400, CISCO ROUTERS, DISASTER RECOVERY, FIREWALL, IMAGING, INTERNET
SECURITY, IPXJCL, LAN/WAN, MVS, NETWARE, NOVELL, UNIX
Experience
DELL @ ASCENSION HEALTH (TEKSYSTEMS)
9/23/2013 - 11/25/2013
Infrastructure Support/Desktop Specialist
. Provided infrastructure and application support for the Mosaic rollout
and the Catalyst II deployment.
. Deployed Wyse zero clients, reimaged and integrated Citrix and
Impravada (SSO) single sign-on to be utilized as an application
deployment tool that establishes application access as it relates to
an end user's Active Directory account.
. Provided level 2 support to end users that required additional logon
assistance and training on SSO registration.
. Deployed zero clients at Ascension Health main hospital (Grand Blanc)
as well as multiple off site locations. Worked with Dell technicians
on infrastructure support issues in a Windows 7 environment.
. Provided desktop support on all integrated applications.
Ascension Health, St. Mary's of Michigan (Saginaw) - Coretek Services
03/2013 - 10/2013
Desktop services/Infrastructure support
. Assisted the Ascension Health National Migration team to migrate
computer names and end users accounts to a new domain.
. Utilized Active Directory to assign end users to the proper OU bucket
to ensure proper accesses. Upon completion, transitioned to
Infrastructure Support to assist in Ascension Health HER GOLIVE!
Project which utilizes Invicta's single sign-on method of accessing
patient information.
. Utilized Active directory to assure sign on for end users.
. Assisted Dell field services technicians with trouble tickets from
their ticketing system.
Terumo Cardiovascular Systems, Ann Arbor, MI
09/2010 - 08/2011
Network Analyst
. Network operations supported monitoring, failure or intrusions
detection and restoration of network services and programs using
documented Disaster Recovery Procedures.
. Monitored, installed and configured network equipment such as routers
(Cisco and Nortel) and switches (Nexus), firewalls, intrusion
detection systems, encryption devices and network interface cards.
LAN/WAN, firewalls/routers/switches, PBX/VOIP and Remote Access
Service (RAS), managed and supported the Virtual Private Network (VPN)
access and gateways.
. Maintained optimally configured telecommunications resources to
support the customer at all applicable sites. Support included
integration, installation, upgrading and decommissioning of patches to
servers.
. Maintained a real-time database of installed equipment detailing
descriptions, serial numbers, quantities, locations, maintenance
levels and circuit inventories.
. Performed system backups on a weekly basis as well as daily
increments.
. Utilized F5 load balancer to ensure reliability and availability of
"level" server application request and data by monitoring the "health
" of applications and sending requests to servers/applications that
can respond in a timely manner.
. Multiple devices in this large network environment included Cisco
Nexus 7000 and 2XXX, Nortel 55XX and multiple Cisco switches (45XX and
3XXX series). Secured VOIP connectivity through patch panels.
The Computer Merchants Limited - CSC, Saginaw, MI
04/2009 - 07/2010
Information specialist
. Monitored day-to-day operations in the Data Center network provided
technical assistance and resolution for network incidents and
problems.
. Maintained upgrades as assigned. Worked within the infrastructure
groups of the ministry to identify performance issues in an enterprise
environment.
. Applied advanced skills to resolve complex problems not covered by
existing procedures, then documented detailed results. Worked with
the design team on infrastructure implementations, provided feedback
and communicated methodology improvements.
. Utilized Avaya/Nortel routers and switches (multiple series) in very
large network environment (225+ devices).
. Developed strong fundamental knowledge using IP Capture tools.
Maintained and distributed new Dell assets as part of the Refresh
program, designed to disburse new desktop and laptop to users after
performing data moves from the old asset to the new one.
. Moved data and all related files, network printers and network paths,
ensured that user was able to connect and function as required.
Installed 250 new laptops and desktops.
CSC - Computer Sciences Corporation, Holly, MI
09/2007 - 07/2008
I.T. Site coordinator/Field Technician
. Maintained I.T. hardware and software for Acument Global Technologies
in northern Michigan. Sites included Fenton, Goodrich and Holly,
Michigan.
. Responsible for AS400 and server backups at all 3 locations.
Coordinated (on-site) multiple transitions (Fiber installation, AS400
upgrades). Acted as liaison between vendors and Acument to ensure
timely, accurate transitions.
. Responsible for approximately 250 assets (desktop and laptops), as
well as coordinated user access levels in the AS400 environment and
the Acument domain.
. Assisted end users (approximately 400) with anything I.T. related,
including but not limited to, Microsoft office access, Zebra print
issues, configuration of handheld devices, installation of additional
hard drives (servers), PBX, Inventory and imaging. Future interests
include VoIP (Voice over internet protocol).
TCML - The Computer Merchants, Holly, MI
09/2007 - 12/2007
Contractor - Acument Global Techno
. Maintained the I.T. applications and equipment as put forth by Acument
Global Technologies.
. Maintained the AS400 environment, as well as hardware and software
support for IBM technologies, and utilized F5 load balancer to ensure
reliability and availability of "level" server application request and
data.
Independent Contractor, Mount Morris, MI
06/2005 - present
PC maintenance & Home Network Installs
. Repaired and maintained pc desktop and mobile laptop systems. Analyzed
performance problems and recommend solutions to enhance functionality.
. Installed and tested software installations as well test for errors.
Unix as well as Windows workstations included.
. Diagnosed and installed hardware as needed. Set up home networks
(hubs, Cisco routers) complete with PIX firewall protection and
provide instructions to users on operation.
. Experienced with Novell Zenworks, active directory and Netware 6.x and
above.
. Core routing and switching in multiple Cisco platforms.
City of Flint - Municipal Org., Flint, MI
01/1998 - 06/2005
Network Client Support Technician
. Maintained the hardware and software applications for desktop users of
Dell pc's. Ensured the successful login and working databases for
PeopleSoft, BSA applications in a Novell environment, at times
utilizing Remote Access for off-site clients. Some experience with
UNIX shell scripts and SQR's.
. Assisted in conversion from mainframe environment to desktop.
Supported the help desk to either solve or escalate potential problems
and conflicts.
. Assisted network group in ensuring user security levels for
new/existing users (IP, IPX).
. Maintained P.C. repair by installing multiple hardware (RAM, hard
drives, new devices and drivers).
. Designed, coded, tested, implemented and validated specialized
business and technical Information Technology related programs and
systems. Identified, analyzed and devised solutions to business and
technical problems.
Dow Chemical, Midland, MI
03/1997 - 01/1998
Computer Operator (Contracted)
. Maintained a grid of 4 countries that ran software application jobs in
a job stream format. Ensured that if jobs went down before completion,
escalated to programming staff (if unable to resolve), rescheduled the
job stream and monitored restart and completion of stream.
. Analyzed job control language (JCL) to ensure successful job run.
Utilized multiple large mainframe systems (AS400, multiple IBM
platforms).
Education
BACHELOR OF SCIENCE, DEPAUL UNIVERSITY, IL
Major: Computer Science/Accounting
Four-Phase Computer Technical Institute, Certificate of Completion, IL
Major: Computer Science
Certificates:
A+, Global Knowledge Inc, Mi.
CCNA, Global Knowledge Inc., MI
Mange Desktop/ laptop, Dell Corporation, MI
IBM and Dell Desktops and Laptops, Qualxserv, MI
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