Human Resources Customer Service

ALESIA BASSETT

**** * *** **. #**** Roanoke Rapids NC 27870 * 804-***-**** * ******@*****.***

A highly accomplished integrity driven HR professional with more than 16 years of diversified

expertise in employee relations, training and development, performance management; a business

partner with operations to overcome complex challenges and deliver strategic solutions.

CORE COMPETENCIES

Employee Relations Conflict Management and Problem Solving

Full Cycle Recruitment and Retention Service Focus

Team Work and Collaboration Orientation and Onboarding

Unemployment Claims Benefit Administration

FMLA/ADA/EEO/WC/OSHA 300 log Internal Investigations

PROFESSIONAL EXPERIENCE

Lowe’s Regional Distribution Center – Garysburg, NC

Human Resource Coach 8/2013 - present

Responsible for driving employee engagement through frequent partnership with all

levels of leadership team to ensure efforts are aligned with company init iatives.

Key Results:

Identify legal requirements and government reporting regulations affecting

h uman resources functions and ensure policies, procedures, and reporting are

i n compliance.

Advise management in appropriate resolution of employee relations issues.

Lead and develop team of two Human Resource Coordinators to ensure

benefit, recruitment, and retentions programs are administered in

accordance to policy.

Drive employee engagement initiatives including facili tation of monthly

employee feedback sessions.

Respond to inqui ries regarding policies, procedures, and programs.

Administer salary administration program to ensure compliance and equity

w ithin organization.

Represent Lowe’s in human resources as related to hearings and

i nvestigations.

Coordinate management t raining in interviewing, hi ring, terminations,

p romotions, performance reviews, safety, and positive employee relations

Oversee the performance review program to ensure effectiveness, compliance,

and equity within organization.

Maintain consistency in standards of conduct and discipline to insure that all

policies and procedures are uniformly applied.

Recruit, interview, test, and select employees to fill vacant positions.

Plan and assist with new employee orientation to foster positive atti tude

toward company goals.

Prepare employee separation notices and related documentation, and conduct exit

i nterviews to determine reasons behind separations .

P repare and process open to close workers compensation claims. This includes:

wage notices, return to work program, mediation settlements, schedule private

i nvestigators, conduct witness in terviews to determine reasons behind alleged

i ncidents. Ensuring that the OSHA 300 log is updated.

Alesia Bassett 804-***-**** page 2

Lowe’s Home Improvement – New Orleans, LA/ Sterling, VA/ Williamsburg, VA/ Richmond, VA

Human Resource Manager 8/2003 – 8/2013

Ensure consistent and effective application of Lowe's policies, management

p ractices and legal requirements.

Key Results:

Successfully staffed two store locations and set-up one new store location.

Anticipate talent needs and address them through proactive and effective

recruiting, staffing and t raining .

Motivate and retain existing talent by anticipating human resource issues.

Drive employee engagement initiatives through effective on-boarding programs and

monthly focus group meetings with employees.

Partner with store leadership team to proactively address performance issues

t hrough coaching sessions.

Train, coach and develop employees and managers to maintain Lowe’s vision and values.

Deliver exceptional customer service to internal and external customers.

Advise management in appropriate resolution of employee relations issues.

Drive employee engagement initiatives including facilitation of monthly employee

feedback sessions.

Respond to inquiries regarding policies, procedures, and programs.

Administer salary administration program to ensure compliance and equity within

organization.

Represent Lowe’s in human resources as related to hearings and investigations.

Coordinate senior management t raining in interviewing, hi ring, terminations,

p romotions, performance reviews, safety, and positive employee relations.

Oversee the performance review program to ensure effectiveness, compliance, and

equity within organization.

M aintain consistency in standards of conduct and discipline to insure that all

policies and procedures are uniformly applied.

Recruit, in terview, test, and select employees to fill vacant positions.

P lan and assist with new employee orientation to foster positive atti tude toward

company goals.

P repare employee separation notices and related documentation, and conduct exit

i nterviews to determine reasons behind separations .

Prepare and process open to close workers compensation claims. This includes: wage

notices, return to work program, mediation settlements, schedule private

i nvestigators, conduct witness in terviews to determine reasons behind alleged

i ncidents. Ensuring that the OSHA 300 log is updated.

Mervyn’s – Gretna, LA

Department Lead Human Resources 4/2001 – 8/2003

Assumed primary responsibilities in the following functional area; departmental development, employee

relations, t raining and development, benefits, compensation, recruiting and retention.

Directed the management of the human resources policies, procedures and programs.

Supervised a staff of 4.

Spicy Express Inc. – Kenner, LA

Multi-Unit Human Resource Supervisor 3/1993 – 1/1999 (5 Restaurant Units)

P rovided advice and counsel to operational management regarding human resources policies and

p rograms

Jefferson Parish Headstart – Jefferson, LA

Assistant Teacher – 8/1991 – 6/1993

Assist with pre-school children social development

Alesia Bassett 804-***-**** page 3

Stride Rite Bootery Metairie, LA

Store Manager 1987 – 1990

D rive sales through effective hiring, training, scheduling, merchandising and inventory control

Fayva Shoes – Kenner, LA

Store Manager 1985 - 1987

D rive sales through effective hiring, training, scheduling, merchandising and inventory control

EDUCATION/TRAINING

• Bachelor of Arts in Human and Organizational Development

Loyola University New Orleans, LA 2003

• Associates Degree in Human Resources

Tulane University New Orleans, LA 2001

• Associates Degree in Applied Business

Tulane University New Orleans, LA 2000

Lakewood College classes taken:

* Mediation and You

* Conflict Resolution

* Formal Mediation Process

Lean Six Sigma Yellow Belt Certification

Ken Blanchard Situational II Leadership Training

PeopleSoft (Human Resources Management System)

Kronos (Timekeeping and Payroll System)

Unicru (Recruiting System)

E-Verify (Employment Eligibility Verification Form I-9)

WOTC (Work Opportunity Tax Credit Reporting/ADP)

Brassring (ATS Tool)

Society for Human Resource Management (SHRM) - member

Contact this candidate