Customer Service Sales
Resume:
DAVID L. SOWIZRAL
*** ***** ******, *** ** ( Sturgeon, Pennsylvania 15082
acfcvi@r.postjobfree.com
PROBLEM SOLVER - DECISION MAKER - ABILITY TO ACCEPT RESPONSIBILITY
Dynamic professional with extensive experience increasing revenues,
optimizing business, and maximizing ROI for multi-million and multi-billion
dollar national and global corporations. Design, launch, and direct high-
impact strategic business, operations, sales, and marketing plans,
combining advanced business acumen with comprehensive background directing
all aspects of operations from materials management, purchasing, logistics
and supply chains to merchandizing, sales, and customer service in diverse
industries. Restore profitability, rejuvenate ailing divisions, and enhance
existing processes, identifying lucrative opportunities and defining highly
effective policies and procedures. Reduce costs, expertly managing vendors,
budgets, and resources. Mentor and lead cross-functional teams, continually
exceeding objectives.
Strategic Planning ( New Business & Revenue Growth ( Cost Reductions (
Account Management
Market & Competitor Research ( Business Analysis ( Policy Design (
Logistics ( Merchandising
Leadership ( P&L ( Operations, Supply Chain & Change Management (
Purchasing ( Budgeting
PROFESSIONAL EXPERIENCE
SEARS ROEBUCK & COMPANY, Pittsburgh, Pennsylvania ( 2006 - Present
Customer Solutions Consultant
Drive new business and revenue development, conducting customer needs
analysis and creating customized solutions for customers of major national
retailer and mass merchandiser with $50B in annual revenues. Identify
optimal products to scales clients' objectives, educating on products and
options. Perform cross-selling for various products and services. Train new
team members.
Revenue Growth:
. Exceeded all monthly sales goals, driving profits.
. Generated $65K per month and maintained $130 to $150 hourly sales
contribution.
Major Contributions:
. Cultivated customer relationships, building loyalty to create "Customers
for Life."
. Adopted numerous additional initiatives such as training new sales staff,
merchandising floor plans, and recommending new product offerings.
. Optimized merchandising profits, researching market, competitor, and
consumer trends, and recommending addition of several high-end
appliances.
. Recommended elimination of under-performing products.
CLEAR CHANNEL RADIO, Pittsburgh, Pennsylvania ( 2004
Account Executive
Researched, identified, and secured new accounts with small businesses,
consultatively selling advertisements, promotions, and promotional products
for national owner of various radio, television, and media outlets with
$5.3B in annual revenue. Established and built client relationships.
Major Contributions:
. Analyzed needs, constructing solutions to scale individual objectives.
. Defined target demographics, developing strategic plans to penetrate and
expand in new and existing markets.
. Increased customer satisfaction and retention, providing superior service
and successful plans.
DAVID L. SOWIZRAL ( Page 2 ( acfcvi@r.postjobfree.com
AM-GARD INCORPORATED, Pittsburgh, Pennsylvania ( 1988 - 2004
Security Associate and Account Supervisor
Directed all aspects of change management for privately owned security
company serving all Pittsburgh Regional US Airways facilities. Designed and
executed security policies and procedures for US Airways Reservations
facility and its employees. Provided security solutions and resolved
complex problems and issues, interfacing with all levels including vendors,
management, customers, and staff. Administered payroll and schedules.
Conducted performance reviews. Coordinated all departmental activities,
plans, and special projects. Built and led cross-functional teams.
Major Contributions:
. Spearheaded all special projects, proactively and reactively adjusting to
complex domestic and international events.
. Professionalized staff and operations, establishing superior security.
. Authored 100-page "Operations and Training" manual, defining 75% of all
policies and procedures for Reservations Center.
ALLEGHENY CLARKLIFT, INC., Pittsburgh, Pennsylvania ( 1978 - 1981
Operations and Sales Manager - Parts
Oversaw all aspects of B2B operations, sales, and customer service for key
account with major corporate clients, and small- and medium-sized
businesses, reporting directly to VP of privately owned wholesaler/retailer
of industrial parts, components, equipment, services, and supplies with 100
employees; division of multi-million dollar Clark Equipment Company with
over 10,000 staff. Directed all change, operations, and materials
management initiatives including inventory control, warehousing,
distribution, shipping and receiving, purchasing, logistics, and supply
chain. Created and implemented policies and procedures. Developed and
administered policies, P&L responsibility, and budgets. Established and
cultivated vendor relationships, negotiating contracts, and contract
awards. Provided technical solutions and information to staff and
customers. Conducted market and competitor research. Participated in
executive presentations. Mentored, motivated, and supervised 6 to 12 union
and non-union staff.
Revenue Growth and Highlights:
. Restored profitability, championing innovative solutions to repair severe
cash flow problems.
. Grew net profit from 8% to over 13% and gross profit growth from 24% to
33%.
. Increased sales 45%, from $700K to $1M and raised market share.
. Achieved and exceeded all corporate goals and standards.
Major Contributions:
. Developed and launched strategic plans to drive profitability and reduce
costs, recommending improvement tactics to department heads and senior
management.
. Strengthened competitive position, optimizing quality and establishing
competitive pricing; minimized operating costs while maximizing customer
service, satisfaction, and retention.
. Lowered inventory shrinkage from 1.5% to 0.5%, raised inventory dollar
investment 10% to 15%, eliminated obsolete inventory, and increased
inventory availability from 58% to 83%.
. Cultivated employee talents and streamlined processes, designing and
launching training program for operations, sales, and customer service
staff.
Key Projects:
. Expanded warehouse area to scale company growth; determined budget,
designed new floor plan, procured material and equipment, and coordinated
contractors.
. Reduced shipping time dramatically, establishing new policies and
procedures for all logistics.
. Improved inventory control, directing installation of automated
processing and billing system; trained all staff members.
. Directed all procurement, logistics and activities for several
International Exporter Accounts; determined and procured needed
materials, and organized and tracked shipments to 3 continents.
DAVID L. SOWIZRAL ( Page 2 ( acfcvi@r.postjobfree.com
K-MART, INC., Geneva, New York ( 1974 - 1978
Retail Manager - Apparel & Fashions
Drove profitability, developing strategic revenue, sales, and marketing
plans for key department of national multi-million dollar mass retailer,
reporting directly to DM. Headed all aspects of sales, operations, and
change management. Conceptualized and implemented promotions and
merchandising plans. Oversaw inventory and customer service, continually
instituting process improvements. Monitored market activity, pricing, and
competition, delivering comprehensive reports to corporate office.
Administered payroll and developed schedules. Trained, mentored, motivated,
and supervised 3 assistant managers, management trainee, 2 operational
staff, 3 accounting staff, and 10 to 15 sales and customer service staff.
Revenue Growth:
. Generated 35% increase in sales, from $800K to $1M and raised net profits
from 9% to 13%, exceeding all corporate goals and standards.
. Rejuvenated business, resolving poor cash flow problems and issues, and
reduced shrinkage from 2.7% to 0.4%.
. Increased sales and market share, improving customer relations and
retention.
. Groomed 3 assistant managers and management trainee; all later promoted
to store managers.
. Introduced computerized accounting and inventory control system; trained
employees.
EDUCATION
Bachelor of Science in Business Administration in Marketing
University of Akron, Akron, Ohio
Post Baccalaureate Psychology coursework (28 credit hours)
University of Pittsburgh, Pittsburgh, Pennsylvania
PROFESSIONAL DEVELOPMENT
Clark Equipment Company:
Operations and Sales Management Training,
Computer Training for Inventory and Purchasing Management, Invoice
Processing, and Billing
K-Mart Apparel Corporation:
Retail Operations and Sales Management Training
Sales Management
Contact this candidate