Administrative Assistant and Customer Service Representative

ALINE GNALI

*** **** ***** ******, *** York, NY, 10029 / 646-***-**** / ***********@*****.***

• Strong administrative, office operations and organizational skills

SUMMARY:

• Microsoft Office Specialist (MOS) certification in Word and Excel, PowerPoint, Outlook and data entry

• Excellent customer service skills; strong interpersonal and communication skills

• Highly motivated and detail-oriented self-starter; works well in team environments or independently

• Fully bilingual (French/English)

EDUCATION:

03/14 - Present CAREER SERVICES TRAINING CENTER New York, NY

• Microsoft Word (MOS Certified) • QuickBooks

• Microsoft Excel (MOS Certified) • Data Entry

• Microsoft PowerPoint (Certification in Progress) • Typing: 50 WPM

• Microsoft Outlook

2006 FRENCH UNIVERSITY OF ABIDJAN Abidjan, Ivory Coast

Masters in Human Resources

2005 NATIONAL UNIVERSITY OF IVORY COAST Abidjan, Ivory Coast

Masters in English

EXPERIENCE:

9/12 – 5/13 KAE LEE CLEANERS New York, NY

Counter Specialist / Assistant

• Created tickets and tags for garments before sending items to plants; tracked tags as needed

• Received customer orders; answered all customer inquiries

05/12 – 09/12 BABY GIRL BUBBLE AND CLEANERS New York, NY

Cashier / Floor Clerk

• Tracked ticketing and tags for each client; sorted/distributed clothing to appropriate place

01/10 – 09/11 INTERNATIONAL CONSULTING CORPORATION Abidjan, Ivory Coast

Human Resource Consultant

• Responsible for the development and implementation of training modules

• Assured that all HR policies were efficiently and correctly implemented

• Assisted companies in developing job and company descriptions

• Recruited and developed new potential clients

01/02 – 09/11 ATLANTIC BANK OF IVORY COAST Abidjan, Ivory Coast

Customer Service Representative (09/08 – 09/11)

• Opened and managed customer bank accounts; sold bank products

• Prepared credit/loan files, followed up on approvals and reimbursements

• Member of top-producing team, resulted in exceeding quarterly goals in 2009/2010

C.E.O. Bilingual Assistant (01/02 – 08/08)

• Managed all calls, mail, and files; translated documents (English to French and vice versa)

• Managed CEO agenda; responsible for all travel reservations

• Prepared meeting agendas for board meetings, presented documents, and typed minutes

COMPUTERS: MOS certification in Word; intermediate Excel, PowerPoint, Outlook and data entry

LANGUAGES: Fully Bilingual (French/English)

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