Human Resources Customer Service

ANNICK A. ABISSE

** ******* *****, ******* ** ***07

Tel: 201-***-**** / 571-***-**** Email: ************@*****.** Skype: annick.abisse

www.linkedin.com/pub/annick-a-abisse/37/21a/8b5/

ADMINISTRATION PROFESSIONAL

Confident administrative professional with 9+ years of progressively responsible experience in:

•

• Administrative support • Project management

• Travel arrangements • Customer service

• Expenses reporting • Very good command of both French and English

• Calendar management • MS Office

• Events coordination

ACADEMIC QUALIFICATIONS

Southern New Hampshire University, New Hampshire (USA) Graduated: June 2014

Bachelor of Science, Business Administration

• GPA 3.43

Singapore Institute of Materials Management (Singapore) Graduated: November 2013

Certificate in Applied Humanitarian Logistics Management

Association of Business Executives, Surrey (United Kingdom) Graduated: June 2004

Associates Degree in Business Administration

CAREER HISTORY

Plan International Inc. Warwick, RI-USA

Regional Administrator working for the West Africa Regional Office July 2011 - Present

Administration

• Roll out the updated corporate administrative policies (procurement, travel, etc.) within the region

• Ensure that Administration, Logistics, Procurement and General Service functions are run smoothly and

effectively in the regional office as well as in the 12 country-offices

• Take part in recruitment process for administration and human resources positions in the region

• Responsible for 3 regional networks (Administration – Audit – Risk management) across West Africa

• Assist in budget preparation

Compliance and Risks Management

• Provide support, education and training to staff in order to build risk awareness within the 12 country-offices

in the region

• Monitor new developments in country regulations and tax legislation, and provides advice on compliance

with regulations

• Keep an updated consolidated risk register for the region and alert the Management Team on high risks

• Follow-up with the 12 Country-Offices to ensure that there are fully compliant with donor and sponsor terms

and conditions, policies, and local regulations and requirements.

• Follow-up on the implementation of agreed actions derived from internal audits in all 12 country-offices

Key Achievements:

• Successfully put in place KPIs as well as an administration reporting structure for all 12 country-offices in the

region

• Launched the 1st regional Administration satisfaction survey and implement actions derived from the survey

results

• Improved the quality of services of the Administration team through a development plan and coaching

• Trained Risk Management Focal Points and rolled-out the risk management database in the 12 Country

Offices

Azito Operations & Maintenance, Cote d’Ivoire (West Africa)

Management Assistant Sept. 2009 – Jun. 2011

• Provided executive level administrative support to the CEO

• Enforced organizational procedures compliance with local regulations

• Analyzed work-flows and made recommendations for improvements

• Prepared project investment analysis when needed

• Prepared briefing materials in advance of each Board meeting

• Worked closely with the quality department in the implementation of ISO 9001, ISO 14001 and BS OHSAS

18001

• Assisted the Head of Legal and Human Resources Division in Human Resources Management.

Key Achievements

• Underwent training in all departments (Procurement, stock management, Administration, Human Resources,

accounting and Maintenance) to the satisfaction of the CEO.

• Successfully managed administration activities during a C inspection (a major turbine maintenance) costing

approximately $ 2 million

International Rescue Committee, Inc. NY-USA

Administration Manager working for the Office in Cote d’Ivoire Jul. 2006 – Aug. 2009

Compliance

• Updated expatriates’ records (leaves, insurance, travels…) and ensured compliance with personnel rules /

regulations

Capacity building

• Developed and trained employees on the New Employee Orientation Package

• Trained Field Administration Officers on office / facilities management and health care insurance

management

Events Management

• Organized the details of special events, travel arrangements, itineraries and accommodation

Other Administrative responsibilities

• Provided executive level administrative support to the Country Director

• Administered leases and suppliers contracts and ensured that the Administration Department expenses are

within budget limits

• Coordinated support services to other programs /departments

• Deputized the Human Resources Manager when needed

Key Achievements:

• Conceptualized the IRC Côte d’Ivoire Annual Report for 2006, 2007 and 2008

• Successfully put in place an administrative process for the collection VAT previously paid on acquisitions

International Rescue Committee, Inc. NY-USA

Assistant HR/Admin Manager working for the Office in Cote d’Ivoire Mar. 2005 – Jun. 2006

Human Resources Management

• Ensured compliance with recruitment procedures

• Updated all personnel files and trained personnel on administrative and HR procedures

• Prepared local staff monthly payroll

Administration

• Monitored communication flows (calls, couriers and emails) with efficiency and accuracy

• Administered leases and suppliers contracts

• Handled staff health insurance and social security contracts

• Provided administrative support to Country Director in a timely and courteous manner

• Proofread translated documents (English to French and vice versa) so as to ensure consistency

Key Achievements

• Created and launched the first IRC Cote d’Ivoire social survey

• Successfully carried out a confidential investigation on a breach of the organization’s code of conduct.

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