Sales Customer Service

Steven Jafari

**** *** *** **** . ******* . CA **006

Home 626-***-**** . Cellular 626-***-**** . ************@*****.***

Objective

Sales position with a company that will utilize previous experience and

skills to meet business objectives and support commitments to customer

service, employee development, and continuous improvement.

Summary of Qualifications

. Over10 years of B2B outside sales experience with in small and mid

size businesses.

. Prospect and cold call new businesses

. Persistent and aggressive with good communication skills

. Write proposal and effective negotiating and closing skills with small

to mid size businesses.

. Manage daily sales pipe line and sales forecast and conduct daily

meeting and training.

. Ability to work with in business environment and offer support and

excellent customer service.

. Knowledge of T-mobile products and services, Cisco VOIP and wireless

services.

. Work well in fast paste environment with a required multi task.

. Proficiency in Microsoft Office Outlook, Excel, Words, Sales Force and

Concur expense account.

Employment Experience

Sale Supervisor: June 2012 to January 2013

Charter Communication

. Manage team of 10 sales representative

. Review sales proposal and negotiate pricing with clients

. Create focus on sales and services

. Coach and feed back to my team how to be more effective on their

probing and closing

. Conduct daily and weekly meeting with sales team.

. Assign individuals with weekly, monthly goals and territories

. Approve timecards and mileage reimbursements

Sr. Account Executive

Green Consulting (telecommunication and Wireless services) June

2009 to June 2012

. Cold call and set up meeting with decision makers in daily and weekly

bases

. Learn about clients needs and services

. Excellent time Management

. Write proposal, negotiate pricing and close contract

. Attend different networking groups

. Meet with clients to discuss their needs in telecommunication and

wireless services

Branch Sales Manager February 2008 to May 2009

Bank of the West

Covina, Ca

. Cold call new businesses to learn about their business needs.

. Prepare and follow up with client's needs and services plus present

the proposal and close sell.

. Effectively communicate with customers, co-worker in the branch and

other departments.

. Monitor all cash handing and loss prevention.

. Coach and discipline staff as needed.

. Develop and implement solution for all branch's problems.

. Effectively communicate with customers, co-worker in the branch and

other departments.

. Approval commercial loan packaging and residential loan packages

before send to underwriters.

Business Banking Officer August 2007 to February 2008

Citi Bank Montrose, Ca

. Prospecting for new business by going to local and surrounded business

areas.

. Write business proposal and pricing quotations.

. Resolve clients complains and built clients confidents by coming up

with a resolution.

. Make sure policies and customer satisfaction is met by each employee

in the branch

. Meet with clients at their business locations to discuss other

products and services

. Experience preparing, delivering, and following-up on product

proposals, quotes

. Meet with business owners and CFO of different corporations and medium

size business to discuss and discover their needs and solutions.

. Approval on new accounts, process business, commercial accounts and

loans such as SBA, and commercial

Sr. Account Executive March 2002 to June 2007

Pac-West Telecom Anaheim, Ca

. Call businesses and meet with decision makers to discuss their current

needs such as Voice, Data T1, Hosted VOIP, internet services and PBX

system.

. Develop, maintain, and execute a business plan for assigned accounts

and new accounts to ensure maximum account penetration by increasing

breadth and depth of all areas of the company's products.

. Exceed or achieve assigned sales quota and uphold profitability of the

company's margins.

. Present the proposal, discuss the benefits and execute the contract.

. Train new employees in the field how to get in front of the decision

makers and prepare the proposal.

. Assist the other team members to close the sale and ask for referrals

at the end.

. Attend and participate in all the provided sales training.

Contact this candidate