Data Entry Customer
Resume:
Barbara Chase
Oakdale, PA *5071
**********@*****.***
Objective: To love what you do and to do what you love.
Education:
Dale Carnegie University – Pittsburgh, PA- Public Speaking and Marketing - Ongoing
2010-present
Management Training – Warrendale, PA – Verizon Wireless executive training – 2006 –
2008
Motivating Employees – Cranberry, PA – Verizon Wireless executive training – 2006 –
2008
Project Management – Warrendale, PA – Verizon Wireless executive training – 2010
Pennsylvania Board of Realtors –PA – License
Paralegal - Associate -Pittsburgh
Work Experience:
Stone Phoenix Productions – Procurement Analyst – 2012 – Present
- Contract negotiation
- Communicate with Procurement Category Managers to ensure alignment of tactical
activities
and sourcing strategies.
- Handle front-office support for common day-to-day operational tasks in communication
with internal
customers and suppliers.
- Maintain tracking system with One-Note and communicate with Director and Producer
regarding budgets and progress of certifications, licenses, reports, etc.
US Bank / Elan Financial – Help Desk Specialist II 2012 – Present
-Perform telephone support for all calls coming into the service (help) desk
-Ensure that all hardware and software related problems are identified, logged in the
designated
tracking system, and the appropriate people notified.
-Troubleshoot basic problems with supported systems and applications - identify,
explain and
resolve issues.
-Perform level one and two software support and administration for third-party products.
-Perform desk side support for problems that were not resolved over the phone.
-Responsible for assisting in inventory related activities (e.g., versions, software,
hardware,
devices, etc.)
-Adhere to and recommend improvements to the operational environment based on a
working
knowledge (e.g., jobs, schedule, hardware, software, etc.)
Verizon Wireless – Business Support 2004 – 2012
- Maintain a strong business relationship with highly sensitive corporate accounts.
- Multi-tasking data entry with trouble IT related issues. Proven ability to communicate
effectively in regards to changing technical concepts to both technical and non-
technical external
and internal clients.
- Create marketing initiatives and training schedules to launch new programs to various
internal
groups and departments.
- Research, troubleshoot and resolve complex billing issues and customer complaints,
taking all
steps to resolve and ensure full resolution.
- Maintain tracking log of all escalated customer correspondence, providing status
updates to
leadership as needed.
- Assist the department managers in researching, request and implementing proposals
to reflect
the agreed-upon department and team goals and strategies, budget parameters.
- Effectively resolve any and all customer escalations to customer satisfaction while
staying
within the company’s guidelines including adhering to project budgets and deadlines.
US Airways – Crew Movement and Operations – 1997 -2003
- Work as a cross-functional teams to translate client needs to internet-based solutions.
As well as
drafting e-mails, providing message services, arranging and scheduling meetings for
Director of Flight
Safety and maintaining calendars and tracking systems.
- Process all data entry orders into Apollo order processing system to meet internal and
external customer needs.
- Coordinate with Vendors and Transportation Departments to optimize logistics and
supply chain efficiencies while assuring on-time crew movement and departures.
-Monitor customer satisfaction through constant interaction with internal and external
customer base and department web pages and email.
- Coordinate flight crew return requests between Vendors and Transportation.
- Develop reports/queries to identify areas of improvement relative to specific customers
or across departments.
- Represent Business Liasons in cross-functional meetings.
- Complete special projects to contribute to team cost-savings initiatives, along with
process improvements.
Computer Skills: Microsoft Outlook, Word, Access, Project, One-Note, Lotus Notes,
Sabre,
PC and Mac, Power Point
Typing Skills: 55 wpm with 98% accuracy
Honorable mention award – Dale Carnegie University – Public Speaking and Sales and
Marketing Initiatives
Affiliations:
Oberlin Heritage Center – Volunteer Docent
Historical Society – Lagrange
Pittsburgh Toastmasters
Heinz History Center - Volunteer Docent
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